If you’re searching for Shopify AI chatbot pricing, you probably want more than a monthly number: you want to know which apps can help your store answer shoppers, find order context, and hand difficult cases to a person. Choosing a Shopify chatbot customer support app also means checking whether the bot can work with live store information or only answer from saved content. Here are 10 options to compare, from Shopify’s free Inbox to support platforms and ecommerce-focused AI agents. Pricing and feature details were checked on October 13, 2026. This is a buyer’s shortlist, not a lab-tested performance ranking: vendors define “conversation,” “session,” “resolution,” and “outcome” differently, so the right pick depends on your ticket volume and workflow.
Quick answer: Sobot AI Agents is positioned for omnichannel customer contact teams that need configured AI workflows and human handoff; Start with Shopify Inbox if you need a no-cost way to handle storefront chat and basic automated answers. Compare Tidio, Rep AI, and Gorgias for Shopify-centered customer conversations; consider Intercom, Zendesk, or Freshdesk if you already use those support platforms. Siena and Yuma publish ecommerce workflow capabilities with different pricing models. Confirm its exact Shopify Agent scope before relying on order actions.
Shopify AI chatbot pricing: 10 options by store need
The entries below are grouped by the job they are designed to support. Their numbers are not a quality score. The available public information does not support a fair, like-for-like performance ranking, and the vendors’ published claims are not independent tests.
| Tool | Best fit | Public pricing snapshot | Shopify context |
|---|---|---|---|
| Sobot AI Agents | Teams needing configured agent workflows with digital service, voice, and human handoff | Team $39/month, Professional $149/month, Enterprise $499/month; over-allowance automated resolutions $0.98 each | The Sobot Shopify guide documents logged-in customer identification and customer/order lookup in the agent workbench. |
| Shopify Inbox | Free storefront chat and product/policy answers | Free | Native Shopify app; Inbox Agent can answer using store content and product catalog. |
| Tidio Lyro | Small teams testing chat plus a defined AI conversation quota | Shopify App Store lists Lyro at $39/month for up to 200 Lyro conversations | Shopify app; verify that the displayed plan and limits fit your store. |
| Rep AI | Storefront product discovery and sales/support conversations | Rep’s site lists AI Sales from $99/month; support/omnichannel plans require plan-level review | Rep documents a Shopify connection and support-tool handoff. |
| Gorgias AI Agent | Shopify-focused helpdesk with resolution-based AI | Most plans list $0.90 per AI-resolved interaction; Starter begins at $1 | Ecommerce helpdesk with Shopify listed among supported platforms. |
| Siena AI | Ecommerce brands automating customer and order workflows | $750/month platform fee plus $0.90 per automated ticket on the pricing page | Siena documents Shopify order data and selected write actions. |
| Yuma AI | Higher-volume DTC teams paying for fully resolved tickets | Published annual bundles start at $14,400/year, shown as about $1.20 per resolution for 12,000 annual resolutions | Shopify-focused integration and Shopify App Store listing; confirm bundle and payment terms. |
| Intercom Fin | Teams using Intercom or adding AI to an existing helpdesk | $0.99 per Fin outcome; Intercom seats start at $29 per seat/month | Shopify and ecommerce use cases are listed; confirm which connector and workflow your plan uses. |
| Zendesk AI Agents | Larger service teams standardized on Zendesk | Suite Team from $55 per agent/month with annual billing; AI usage may add charges | Shopify connection is available; confirm resolution allowances and current overage terms. |
| Freshdesk Freddy AI | Teams seeking ticketing plus packaged AI sessions | Growth from $19 per agent/month annually; first 500 AI sessions included, then $49 per 100 sessions | Check the current Shopify connector and what order data/actions it exposes. |
Sources: Shopify Inbox help, Tidio Shopify App Store listing, Rep AI pricing, Gorgias AI Agent pricing, Siena pricing, Yuma pricing, Intercom pricing, Zendesk pricing, Freshdesk pricing, and Sobot AI Agents. Prices can change; see each vendor’s linked page for current terms. Some prices are base plans, some are usage fees, and some require an annual commitment. They should not be compared as if they purchase the same amount of service. For a useful ecommerce chatbot pricing comparison, put each plan’s billing unit, usage allowance, platform fee, and support channel on the same worksheet. If you are shortlisting US ecommerce AI chatbot vendors, confirm that each listed price is available to a US store and covers the same job.
1. Sobot AI Agents — best for omnichannel teams with configured workflows and human handoff
Sobot’s current positioning is The Agentic Customer Contact Platform: Sobot AI Agents work with shared knowledge, Skills, Workflows, Tools, Memory, and connected systems, while Nexus unifies channels and context and Sobot Experts support deployment and ongoing operations. The customer knowledge base describes ecommerce scenarios such as order lookup, returns/refunds, shipment tracking, product recommendations, troubleshooting, and ticket creation, subject to configuration, connected systems, policy, and permissions.
For this Shopify comparison, keep the public integration evidence specific. If the first job on your list is an AI chatbot for Shopify order lookup, test how the app finds a logged-in shopper and the correct order before asking it to handle a more complex action. The Sobot Shopify Docking Guide documents customer identification for shoppers who are logged in and customer/order information lookup through the agent workbench. It does not, by itself, establish that every Agent plan can automatically issue refunds or edit Shopify orders. Confirm the exact Shopify connector, available operations, and approval steps in a demo.
The Sobot AI Agents page lists Team at $39/month, Professional at $149/month, and Enterprise at $499/month. Each edition includes automated-resolution and AI-credit allowances, but the pricing section does not show their exact quantities. Above the included allowances, it lists $0.98 per AI-resolved conversation and says human handoffs are not charged as an automated resolution. The page also lists a 15-day trial with 20 resolved conversations and 100 credits. Ask for the edition’s included quantities and credit rules before estimating monthly spend.
This is a fit to assess if your team wants digital service, voice, ticketing, configured agent workflows, and retained context at handoff. Sobot’s unified positioning is aimed at Singapore and Southeast Asia omnichannel service teams; available material does not establish it as the best US Shopify chatbot or provide a like-for-like US Shopify performance benchmark. That distinction matters when your store needs local market proof. For more on the category, read our comparison of AI agent tools for customer service and guide to matching AI agent tools to customer-service workflows. Our retail and ecommerce service overview explains the broader Sobot context.
Pricing note: The public Agents page lists monthly editions and per-resolution overage pricing; exact included quantities are not published in its pricing text. For implementation details and fit, request a Sobot demo.
2. Shopify Inbox — best for starting with native, no-cost chat
Shopify Inbox is the easiest price point to understand: Shopify lists the app as free. Shopify’s help documentation says its Inbox Agent can answer questions about products, shipping, returns, sizing, and store policies using your catalog, policies, knowledge facts, files, and published storefront content. The same documentation says a customer with an active Shop session may receive personalized product recommendations without signing in.
The trade-off is scope. Inbox is a customer conversation tool inside Shopify’s ecosystem, not a full enterprise support suite with a separate published per-resolution price card. It can be a sensible first step if you want to see which questions shoppers actually ask. Before expecting it to perform sensitive account or order actions, check the current feature set and permissions in your store.
Pricing note: Free. The cost question is less “what’s the subscription?” and more “does the native feature cover the workflows and channels we need?”
3. Tidio Lyro — best for a chat-first team testing AI volume
Tidio combines live chat, automations, and Lyro AI. Its Shopify App Store listing currently shows a Lyro AI Chatbot plan at $39 per month for up to 200 Lyro conversations, alongside other platform plans and limits. Tidio’s plans separate live-chat conversations from Lyro AI conversations, so read the exact allowance shown for the plan you select.
That separation matters for a small store. A base chat subscription and an AI conversation quota are not necessarily the same thing. Review Shopify chatbot app plans and usage limits together before you forecast usage. Tidio may fit when most interactions happen in storefront chat and you want a bounded way to test automated answers. If your support volume grows, estimate costs using the definition of an AI conversation and the overage or upgrade path, not the word “unlimited” in an unrelated feature line.
Pricing note: The Shopify App Store lists Lyro at $39/month for up to 200 Lyro conversations at the time checked. Other Tidio plan prices vary by billing cadence and product bundle.
4. Rep AI — best for blending product discovery with support
Rep presents itself as a commerce-oriented AI agent for sales and support. Its pricing page shows the AI Sales Agent starting at $99 per month and offers broader combinations across website, email, social, and messaging channels. The displayed price depends on the selected product and traffic/plan configuration, so confirm that the figure applies to the support use case you want.
Rep’s help resources describe connecting a Shopify store, while its product material discusses using connected commerce and support data and routing conversations to human agents in tools such as Zendesk or Gorgias. Those claims make it a candidate for stores that want a shopper-facing assistant to help with product questions as well as support. Ask for a live demonstration of the exact data fields and handoff path; “sales and support” can cover more than one plan.
Pricing note: $99/month is the published starting point for Rep’s AI Sales Agent, not a verified all-in price for every support or omnichannel configuration. Get a quote for the features, traffic volume, and channels you plan to use.
5. Gorgias AI Agent — best for ecommerce teams already running Gorgias
Gorgias brings an ecommerce helpdesk and AI Agent into one support environment. Its pricing article says most plans charge $0.90 for an AI-resolved interaction, with Starter plans beginning at $1 per resolution; plan limits and the underlying helpdesk plan affect the total. The current Gorgias pricing page describes AI Agent as available across plans and says the helpdesk scales by ticket volume rather than agent seats.
That makes Gorgias a natural candidate when Shopify customer service already runs in its inbox and the store wants AI to work in that same workflow. It is less useful to compare only the resolution fee while ignoring the ticket plan and included quota. Ask for a monthly estimate at normal and peak-season volume, and confirm what the vendor counts as “resolved.”
Pricing note: $0.90 on most plans and $1 on Starter for a resolved interaction, according to Gorgias; included volume, overages, and the helpdesk plan still matter.
6. Siena AI — best for ecommerce order workflows with a custom plan
Siena’s Shopify integration page says the platform can access order history and customer data and describes actions such as cancellations, refunds, replacements, address updates, and price adjustments. These are vendor-documented capabilities; confirm which operations are available for your configuration and approval rules.
Siena’s pricing page currently describes a $750 monthly platform fee plus $0.90 per automated ticket, and asks prospective customers to submit information for pricing. That means your expected total depends on monthly automated volume as well as the platform fee. For example, 500 billable automated tickets would add $450 to the $750 platform fee before any negotiated terms or other costs. This is arithmetic from the listed unit prices, not a quote.
Pricing note: The public pricing page lists a $750/month platform fee and $0.90 per automated ticket. Confirm whether the fee schedule applies to the package and channels you are considering.
7. Yuma AI — best for DTC teams focused on fully automated ticket resolution
Yuma describes Shopify-focused customer service automation that can read order and customer data and perform actions such as refunds, cancellations, and order edits. Its pricing page uses “full resolution” as the billable unit and says conversations or escalations do not count when a human touches the ticket. The same page presents annual, upfront bundles: Starter at $14,400 per year for 12,000 resolutions (about $1.20 per resolution), with larger packages priced per resolution at lower illustrative rates.
This is a materially different commitment from a monthly app plan. Yuma’s Shopify App Store listing and its own pricing page show different presentation and bundle details; use the vendor’s written quote to reconcile the actual contract, included volume, and billing schedule before comparing. An annual bundle can suit a store with predictable support demand, but may be a poor match if your volume is still uncertain.
Pricing note: Public annual bundle figures are illustrative and paid upfront, according to Yuma’s pricing page. Verify the current offer for your store and the specific definition of a full resolution.
8. Intercom Fin — best for teams already using Intercom or an existing helpdesk
Intercom lists Fin at $0.99 per outcome. Its own definition includes a customer-confirmed resolution, a conversation where the customer does not ask for more help after Fin responds, or a completed workflow; the pricing FAQ says the charge is applied once per conversation. Intercom plans list seat charges starting at $29 per seat per month, while Fin can also be used with an existing helpdesk under a no-seat option subject to a minimum commitment.
The billing definition is worth reading closely. A completed procedure or a customer who stops replying can count as an outcome, which may differ from a store’s internal “confirmed resolved” metric. If the team already has Intercom, compare incremental Fin spend against current support costs. If you do not, include seats and any channel charges.
Pricing note: $0.99 per Fin outcome, plus seats for Intercom plans; an existing-helpdesk option has a minimum monthly commitment.
9. Zendesk AI Agents — best for larger teams standardized on Zendesk
Zendesk is a broad service platform for teams that need ticketing, routing, and multiple support channels. Its current pricing page lists Suite Team at $55 per agent per month with annual billing ($69 with monthly billing). AI resolution charges and the exact included allowance depend on plan and usage terms, so confirm the current billable rates before forecasting a total.
Zendesk can be a practical fit when the organization already has agent workflows, reporting, and service processes in Zendesk. If you are choosing only a storefront chatbot, a full service suite may introduce more platform than you need. Compare the Shopify connection, permissions, AI usage, and support-team seats together.
Pricing note: Suite Team starts at $55 per agent/month when billed annually; this is the service plan price, not a guaranteed all-in AI chatbot price.
10. Freshdesk Freddy AI — best for teams that want packaged AI sessions with a helpdesk
Freshdesk’s pricing page lists Growth from $19 per agent per month when billed annually and includes the first 500 Freddy AI Agent sessions; additional sessions are listed at $49 per 100. Pro is listed at $55 per agent per month annually, with the same included AI session count. Check plan eligibility: the page ties specific AI capabilities to particular service plans and add-ons.
Freshdesk may suit a support team looking for ticketing, shared inbox, and AI in one system. The session-based model is not directly interchangeable with per-resolution charges. Before installing or connecting Shopify, ask which customer/order fields appear in the support record, whether the connection is native or connector-based, and whether any app or task usage has a separate charge.
Pricing note: $19/agent/month annually for Growth, with 500 AI sessions included and $49 per 100 additional sessions on the published pricing page.
How to choose: compare a successful task, not an AI reply
The 2026 conversation about agentic AI is moving from “Can it answer the FAQ?” toward “Can it finish a bounded task and stop safely when it cannot?” For ecommerce, that may involve retrieving order details, explaining a return policy, or preparing a case for an agent. A refund or address change requires stronger checks: identity, policy, permissions, and an audit trail.
Compare ecommerce chatbot pricing and features together, then write down the full cost equation:
Monthly total = platform or seat fees + included AI usage + paid AI usage + channel/add-on fees + implementation and oversight.
For instance, if your shop handles 2,000 conversations and a pilot shows 30% are resolved by AI, that is 600 resolved conversations. At $0.99 per billable outcome, the variable fee would be $594 before seats or platform fees. This is an illustration using assumed volume and resolution rate, not a promise about any vendor’s results.
Then run a small test with real, anonymized tickets: an order-status request, a product or variant question, a return-policy question, a damaged item, and a request that should immediately reach a person. Check answer accuracy, whether a permitted task completed, transfer quality, and whether the human agent received order context. That tells you more than a polished demo with ideal questions.
A few questions to ask before you install
Does the app read current product and order information, or only a knowledge base snapshot?
Which actions can it take, and which are draft-only or require human approval?
What exactly counts as a billable session, conversation, resolution, or outcome?
What happens at the usage limit: does the bot stop, downgrade, or charge overage automatically?
Can a shopper ask for a person, and does the handoff preserve the transcript and order details?
How will your team review new policies, product changes, and failed answers?
These details matter more than a vendor’s generic “Shopify integration” badge. For an AI chatbot Shopify integration for customer support, distinguish read access from write access and check the behavior for guest orders and split shipments.
The right shortlist depends on the work your store needs done
There is no universal winner in this list. Shopify Inbox is the free place to start; chat-first apps, ecommerce helpdesks, and task-oriented AI agents solve different problems and charge on different units. Compare Shopify AI chatbot pricing against your own support volume, confirm Shopify read/write permissions, and pilot representative customer cases before signing an annual plan. If Sobot’s omnichannel workflow is relevant, request a demo and ask to see the Shopify customer/order lookup, the configured task boundary, and the human handoff in your intended setup.
FAQs about Shopify AI chatbot pricing
What is the cheapest Shopify AI chatbot?
Shopify Inbox is free and includes storefront chat plus an Inbox Agent for product and policy questions. A free plan may be enough for a small store, but check its supported channels, automation, usage limits, and the actions you need before treating it as equivalent to paid AI support platforms.
How much does an AI chatbot for Shopify customer support cost?
It can be free, a monthly subscription, a seat-based helpdesk plan, a per-session fee, or a charge for each AI resolution. Published examples in this list range from Shopify Inbox at $0 to services with monthly platform fees, annual resolution bundles, or sales/support plan quotes. Your Shopify AI customer service app cost depends on volume, included usage, seats, add-ons, and whether you need hands-on implementation.
Can an ecommerce chatbot issue refunds or change orders?
Some vendors document those Shopify actions, while others publish lookup or customer-context features only. Check the vendor’s current integration page and have it demonstrate the action in your store setup, including permissions, identity checks, approvals, and audit history. Do not infer write access from an app listing alone.
Do I need an ecommerce chatbot with human handoff?
For most support teams, a clear escalation path is important when the bot lacks information, detects a complaint, or reaches a sensitive decision. Test whether the shopper can reach a person and whether the agent gets the transcript and relevant customer/order context. A handoff is part of the service workflow, not just a fallback button.
