Glossary The Quality Assurance of Customer SupportA comprehensive guide on the quality assurance of customer support.
Quick Identification: AI Chatbot vs. AI Copilot vs. AI AgentAI Solution Have a quick understanding on the differences among AI Chatbot, AI Copilot and AI Agent.
Inside Walmart’s Customer Service Strategy: Lessons for BusinessesEnterprise Insight The sucessful lessons of the retail giant Walmart in customer service.
Sobot’s Secure AI – Safeguarding Data, Strengthening TrustSobot AI Get to know how Sobot Secure AI safeguards data security and enhances customer trust.
POP MART– See the Powerful Customer Service System behind Labubu and MollyEnterprise Insight Get to know the reasons of rapid rising and popularity of Pop Mart, learning about how Sobot contributes to its growth.
Sobot AI Agent: Reshaping Customer Contact ExperienceSobot AI Learn about 4 critical features of the updated Sobot AI Agent.
Generative AI: The Brain Behind Sobot’s Humanized Customer ExperienceSobot AI Get to know how Sobot Generative AI gives accurate and intelligent answers with RAG technology.
Mastering Agent Scheduling: A Key to Efficient Customer Service in 2025Glossary Introduce agent scheduling and some proven strategies to improve customer service efficiency.
Notice: The Pricing Update of WhatsApp Business Account (July 2025)Product Application Learn about the latest pricing rules of WhatsApp Business Account.
CSAT & NPS: 3 Strategies to Regain Customer LoyaltyGlossary What are NPS and CSAT? How to improve both of them with Sobot customer contact solution?
Evaluating Live Chat Performance in E-commerce Customer ServiceProduct Application Introduce the importance of live chat performance evaluation and some key metrics.
Sobot+Amazon: The Perfect Integration to Skyrocket Your BusinessProduct Application Learn about how Sobot's integration with Amazon can benefit your businesses.
Unlocking Power of Multi-Faceted AI: How Sobot AI Supports Every Role in Customer ServiceSobot AI Sobot Multi-faceted AI helps customers, agents and administrators with AI Agent, AI Copilot and AI Insight.
PastWebinar WhatsApp for Business: Fast-track Revenue and Customer Loyalty with Omni-channel Solutions
Past
Past
Past
