Enterprise Insight Ebook: How Food & Beverage Giants Deliver Excellent ServiceLearn about how F&B enterprises like Nestle, Coca-Cola, McDonald's, Starbucks, Domino's and Luckin Coffee deliver excellent customer service.
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Customer Complaint: What It Means and How Businesses Should RespondGlossary Discover the impact of customer complaints and proven strategies to respond to complaints.
NPS Unlocked: How to Transform Passive Shoppers into Loyal PromotersE-C & Retail Find out the secret of NPS, and the proven strategies to improve NPS.
The Collaboration of AI-Copilot and Human Agents: 3 Steps to Boost EfficiencySobot AI Learn about how Sobot AI Copilot perfectly collaborates with human agents.
Mastering Customer Service During BFCM 2025: Insights, Data & Strategies for E-commerce BrandsE-C & Retail The guide to make full prepartions for customer service during BFCM.
AI Personalization: How Artificial Intelligence Is Redefining the Customer ExperienceGlossary Get to know the significance of AI personalization, and how it can redefine customer experience.
How to Evaluate Chatbot Performance in EcommerceProduct Application Learn about the importance and practical steps to evaluate your chatbot performance in ecommerce.
Sobot Upgraded AI Agent: Enhanced Knowledge Center and Comprehensive StatisticsSobot AI Learn about the latest features of Sobot's upgraded AI Agent-- with enhanced knowledge center and comprehensive statistics at the core!
AI Handling Time: The Hidden Driver of Fast and Humanized AI ExperiencesGlossary Learn about what AI handling time is and some key influence factors of it.
Behind the Counter: How McDonald’s Masters Consistency in Customer ServiceEnterprise Insight Discover how McDonald's delivers excellent customer service and obtains global success.
9 Must-Have Marketing Features for IG Shop: Get Closer to Conversions!Product Application See how to do marketing on Instagram for higher conversion!
Sobot Upgraded Outbound Voicebot: Support Proactive Interactions with Customers GloballyProduct Application The introduction to Sobot upgraded outbound voicebot-- helping with your proactive customer contact globally!