Resolve More with self-improving
Agents

Not another chatbot — a self-improving intelligent operations system.

Free Trial Book Demo

Real Results
Real Customers

See an Agent in Action

Free Trial Book Demo

Live on Day One, Always Improving

illustration of launching a no-code AI Agent in minutes across all channels

Launch in Minutes

• Leverages existing knowledge — zero rebuild required
• Single prompt, all channels live
• Integrates seamlessly with your tech stack in minutes

chart showing 92% autonomous resolution rate of an AI Agent

Measurable Impact

• Resolves complex tasks end-to-end autonomously
• Orchestrates tools, skills and memory
• Up to 92% autonomous resolution, 90%+ answer accuracy

illustration of a self-improving AI Agent with a loop

Self-Improving, by Design

• Continuous loop: build, evaluate, tune, and observe
• Gets smarter with every interaction
• A continuous operating system, not a one-time deployment

From Answers to Outcomes

NLP Bot

✕ Scripted replies — fails on anything off-script
✕ Hard-coded rules — costly and rigid to maintain
✕ High deflection failure — heavy load on human agents

LLM Q&A Bot

Understands natural query, synthesizes knowledge base
Accurate answers with traceable citations
✕ Provides instructions — cannot take action or execute

Sobot Agent

Deep reasoning with world-class LLMs
Executes actions directly: lookup orders, issue refunds
Self-improves via Agent Studio

Free Trial Book Demo

Messaging to Voice. One Agent

A Self-Improving Agent Platform

Channels

Omnichannel Contact Center

Unified routing across channels and workflows

WebPhoneAppWeChatGlobal Social (WhatsApp/LINE/etc.)EmailInternal IMForms / Tickets

Platform

Operations Loop

Build → Evaluate → Tune → Observe — unified in one loop

Pre-Sales Agent After-Sales Agent VIP Service Agent Internal SSC Agent Custom Agent

Operations Workbench

· Conversational AI Builder

· Root-Cause Diagnosis

· A/B Tuning & Analytics

AI Data Assistant

· Natural Language Queries

· Trend Analysis

· Instant Automated Reporting

Shared Center

Capabilities & Resources

Configured once, reused across all AI Agents

Knowledge Base

Q&A / Articles / Files / Web Pages / Tables

Skills

Reusable SOPs & Business Rules

Tools

Function Call & MCP

Memory

User Profiles · Interaction History · Preferences

Variables

Global & Contextual Variables

Foundation

Triple Foundation

Enterprise-grade security, scalability, and performance

RAG

Document parsing → Chunking & Embedding → Retrieval & Reranking → Response validation

ReAct

Reasoning ←→ Acting ←→ Observation

Security & Compliance Base

LLM Compliance Safety & Guardrails

Expert Services Base

Guided Launch Continuous Fine-Tuning

Free Trial Book Demo

One Agent, Empowering Every Role

Omnichannel

Customer

Always on: instant answers, 90%+ accuracy, 75+ languages
End to end: orders, refunds, and address updates in one step

Customer

Omnichannel

90%+

AI Resolution Rate

Customer role illustration with omnichannel service icons

Copilot

Agents

Routed right: smart routing, reply suggestions, 75-language translation
Less busywork: one-click tickets, summaries, and context-keeping handoffs

Sobot AI Agent promoting human-AI collaboration

Agents

Copilot

80%+

Efficiency Boost

Agents role illustration with headset and laptop

Builder

Operations

Live in minutes: built by chat in Agent Studio, no engineers needed
Fix what's weak: AI scoring flags failed cases, one click fixes them

Sobot AI Agent Studio for agent building and refining in conversations

Operations

Builder

Minutes

to Build & Launch

Operations role illustration with build and tune tools

Analysis

Managers

Just ask: data pulls itself from every business line
Beyond the numbers: reads trends, flags anomalies, emails reports on schedule

Sobot AI Ask-Data showing customer service analytics and performance insights

Managers

Analysis

20%+

Conversion Lift

Managers role illustration with data analytics chart

Sobot AI Supports Any Scenario

Customer Inquiry

Sobot AI seamlessly and effortlessly handles surging inquiries 24/7 across all channels, providing instant, high-quality support that converts browsers into buyers – even during your busiest days.

After-sale Troubleshooting

Seamless integration with Shopify, Amazon, Walmart, and TikTok, utilizing AI-powered agents to process order data and resolve after-sale issues.

Free Trial Book Demo

How Industry Leaders Get Real Results

E-C & Retail

"Sobot combines WhatsApp, Email, our website, and app. Its AI Agent answers customers, identifies intent, and resolves issues independently, integrating with Amazon and eBay for faster resolutions."

35 % +

Chatbot Direct

Answering Rate

44 % +

Resolution Rate

Increase

95 % +

CSAT

Life Services

"We set up the Sobot AI Agent quickly with URL-based training. It reads live Shopify and TikTok Shop orders in the console, resolving questions instantly and summarizing for a smooth human handoff."

82.9 %

AI Resolution Rate

76.20 %

24h Resolution

3 s

Avg. Response Time

E-C & Retail

"Sobot AI Agent and Voicebot retrieve order data and generate reasoned replies. This intelligence boosted our agent productivity and CSAT."

48 % +

Agent

Productivity

80 % +

Inquiries

Resolved

97 % +

CSAT

E-C & Retail

"Sobot combines WhatsApp, Email, our website, and app. Its AI Agent answers customers, identifies intent, and resolves issues independently, integrating with Amazon and eBay for faster resolutions."

35 % +

Chatbot Direct

Answering Rate

44 % +

Resolution Rate

Increase

95 % +

CSAT

Life Services

"We set up the Sobot AI Agent quickly with URL-based training. It reads live Shopify and TikTok Shop orders in the console, resolving questions instantly and summarizing for a smooth human handoff."

82.9 %

AI Resolution Rate

76.20 %

24h Resolution

3 s

Avg. Response Time

E-C & Retail

"Sobot AI Agent and Voicebot retrieve order data and generate reasoned replies. This intelligence boosted our agent productivity and CSAT."

48 % +

Agent

Productivity

80 % +

Inquiries

Resolved

97 % +

CSAT

Three Inputs — Your Annual Savings

Enter Your Parameters

Three numbers to estimate your return.

Monthly Conversation Volume

Monthly Cost Per Agent

Target Bot Resolution Rate 70%

1% 99%

$ 252k

Estimated Annual Savings

35,000 Chats

Auto-handled Monthly

17.5 FTE

Equivalent Headcount Freed

70%

Labor Cost Reduction

$21k

Monthly Savings

Free Trial Book Demo

5 Steps from Setup to Growth

Explore Resources for AI

Why AI-Native Contact Centers Are Replacing Traditional Customer Service Software — And How Sobot Is Leading the Shift

Sue

22 Apr, 2026

8 min

Compare LLM Models 2025: GPT-4 vs Claude vs Gemini vs 5 Others — Which Is Right for Your Use Case?

River

10 Oct, 2025

6 min

Quick Identification: AI Chatbot vs. AI Copilot vs. AI Agent

Sue

05 Sep, 2025

4 min

AI Training: The Secret of Automating Your Service

River

11 Jul, 2025

4 min

Sobot Blog Free Trial

Frequently Asked Questions

Frequently Asked
Questions

Product Solutions

1. Omnichannel AI - Ensuring Seamless, Efficient Experience Across All Channels

Sobot AI integrates websites, mobile apps, social platforms such as Facebook, Instagram and WhatsApp, plus email, phone calls and SMS. Beyond online chat, it includes AI voicebot that can handle inbound and outbound calls. Sobot also unifies and connects information from all channels, giving customers a seamless experience wherever they start.

2. Scenario-Based AI - Providing Industry-Specific Solutions

Sobot AI is never limited to fixed functions, it keeps upgrading and extending, making it suitable for various industries. Designed especially for retail and e-commerce, Sobot spans the entire purchase journey. It answers pre-sales inquiries 24/7, converting browsers into buyers; it sends personalized recommendations during checkout to increase the sales volume; it resolves post-sales issues quickly to boost customer satisfaction.

3. Multi-Faceted AI - Supporting Customers, Agents and Administrators

Sobot AI supports multiple roles during the process of customer service.

· For customers, Sobot AI Agent learns from the knowledge base to deliver accurate, humanized service.

· For human agents, Sobot AI Copilot suggests replies and drafts summaries, raising efficiency.

· For administrators, Sobot AI Insight supplies detailed dashboards to optimize operations.

4. Generative AI - Combining Multiple Advanced LLMs and SLMs

Powered by leading LLMs (Large Language Models) such as OpenAI and DeepSeek, Sobot AI boasts powerful generative capacity able to decompose knowledge, retrieve the most relevant content, and intelligently compose accurate responses. Sobot AI is also powered by several SLMs (Small Language Models), which is helpful in creating industry-oriented solutions, enhancing the accuracy and professionalism of customer service.

5. Secure AI - Guaranteeing Global Data Privacy and Compliance

Sobot aligns its platform with country-specific regulations and holds a number of internationally recognized certifications in information, cloud, and system security. Regional data centers in the United States, Europe, Singapore, and other locations ensure reliable performance worldwide.

Sobot has a quite complete system. You're always welcome to communicate with us in detail, and we can arrange a demo meeting for you.

Trial & Purchase

General

Generative Artificial Intelligence (Generative AI) refers to algorithms and models capable of creating new, original content—such as text, images, music, and code—by learning patterns from existing data. Unlike traditional AI systems that analyze or classify data, generative AI produces novel outputs, making it invaluable for tasks requiring creativity and innovation.

1. Natural Language Processing (NLP)
NLP is a foundational technology in AI that enables machines to understand, interpret, and generate human language. It combines computational linguistics, machine learning, and deep learning to process and analyze text and speech. NLP powers a wide range of applications, including chatbots, sentiment analysis, language translation, and speech recognition. Essentially, NLP is a fundamental component used by Generative AI, Conversational AI, RAG, and LLMs to understand and respond in natural language.

2. Generative AI
Generative AI is a broad category of AI systems capable of producing new content, such as text, images, videos, and audio. It leverages deep learning models, including Generative Adversarial Networks (GANs), Variational Autoencoders (VAEs), and Transformer-based models. These models are trained on vast datasets to create unique, contextually relevant outputs. Generative AI often relies on NLP techniques when generating text.

3. Large Language Models (LLMs)
LLMs are a subset of Generative AI designed specifically for text-based content generation. These massive neural networks, like OpenAI's GPT series and Meta's LLaMA models, are trained on extensive text corpora to understand and generate human-like language. They excel at producing coherent and contextually accurate responses. Since LLMs utilize advanced NLP techniques, they serve as the backbone of many generative and conversational AI solutions.

4. Conversational AI
Conversational AI is a specialized form of AI designed to engage in interactive, human-like dialogues. It uses NLP to understand user input and generate context-aware responses. While Conversational AI can leverage Generative AI and LLMs to create responses, its primary focus is on maintaining dynamic, real-time conversations. Virtual assistants, chatbots, and customer support tools are common examples. Sobot harnesses NLP and conversational AI to understand and respond to customer queries in real time, enabling personalized and context-aware interactions.

5. Retrieval-Augmented Generation (RAG)
RAG combines generative and retrieval-based methods to enhance response accuracy and context relevance. It works by first retrieving relevant information from a database or external sources and then generating a response using a generative model. This approach is particularly effective for answering complex or knowledge-intensive questions. RAG often utilizes LLMs and NLP techniques to understand queries, retrieve data, and craft informative responses.

These technologies work in tandem, with NLP as the core driver, enabling enhanced interactions, content generation, and smarter, more personalized AI applications.
Together, these technologies form a robust ecosystem that enables AI to understand, interact, and generate content across various domains.

Resolve More with self-improving Agents

Real Results Real Customers

See an Agent in Action

Live on Day One, Always Improving

Launch in Minutes

Measurable Impact

Self-Improving, by Design

From Answers to Outcomes

NLP Bot

LLM Q&A Bot

Sobot Agent

Messaging to Voice. One Agent

A Self-Improving Agent Platform

Omnichannel Contact Center

Operations Loop

Operations Workbench

AI Data Assistant

Capabilities & Resources

Knowledge Base

Skills

Tools

Memory

Variables

Triple Foundation

Security & Compliance Base

Expert Services Base

One Agent, Empowering Every Role

Omnichannel

Copilot

Builder

Analysis

Sobot AI Supports Any Scenario

Customer Inquiry

Tailored Recommendation

After-sale Troubleshooting

Promotional Campaign

How Industry Leaders Get Real Results

Three Inputs — Your Annual Savings

Enter Your Parameters

5 Steps from Setup to Growth

Build & Deploy

Automated Issue Resolution

Eval & Optimization

Seamless Human Handoff

Data Insights for Growth

Explore Resources for AI

Why AI-Native Contact Centers Are Replacing Traditional Customer Service Software — And How Sobot Is Leading the Shift

Compare LLM Models 2025: GPT-4 vs Claude vs Gemini vs 5 Others — Which Is Right for Your Use Case?

Quick Identification: AI Chatbot vs. AI Copilot vs. AI Agent

AI Training: The Secret of Automating Your Service

Frequently Asked Questions

Product Solutions

What are the features of Sobot AI solution? What are the differences between Sobot AI and other AI solution providers like Intercom, Ada, Yellow, Zendesk, Salesforce etc.?

What does Sobot's Five-AI (Omnichannel AI, Scenario-based AI, Multi-faceted AI, Generative AI, Secure AI) mean?

What's the advantage of AI Solution? Why choose Sobot?

What are AI Agents?

What's the difference between Chatbot and AI Agent?

What's the core technology of Sobot's Chatbot? Is it supported by the latest ChatGPT technology?

What LLMs does Sobot apply?

Does Voicebot support both inbound and outbound calls?

What's the core technology of Sobot Voicebot?

Trial & Purchase

Does Sobot provide free AI Chatbot, AI Voicebot and AI Agent?

Does Sobot provide a free trial? Can I book for a demo meeting?

General

What are ChatGPT, Gemini and DeepSeek?

How LLMs improve customer‑service efficiency and quality?

How can LLMs change after-sales services in e-commerce?

What is generative AI? How is it different and related to conversational AI, RAG, LLM, and NLP?

How can Generative AI contribute to e-commerce and retail industry?

Resolve More with self-improving
Agents

Real Results
Real Customers