Does Sobot Voicebot support both inbound and outbound calls?

Yes. Sobot AI Voicebot handles both inbound and outbound calls. That means you can use it to receive incoming customer calls as well as proactively reach out to customers through outbound calls.

Does Sobot Voicebot use LLM technology?

Yes. Sobot attaches great importance to new technologies. Sobot Voicebot platform is already integrated with advanced Large Language Model (LLM) technology. It makes creating conversations easier, Voicetbot interactions more natural and human-like, and post-conversation summaries and evaluations more accurate. At the same time, Sobot uses multiple internally trained AI models that help Voicebot to communicate with customers more accurately, smoothly, and responsively without delay in different situations and contexts.

What are the recommended use cases for AI Voicebot in retail?

The applications of Sobot Voicebot in retail industry can be divided into two kinds: inbound calling and outbound calling. In the case of outbound calling, retailers can use Sobot Voicebot for new product recommendation, notification of promotions, order reminder and confirmation, logistics notification, verification checks, satisfaction survey, customer return visit, member care, membership points redemption reminder, and activation of previous customers. In the case of inbound calling, retailers can use Sobot Voicebot to address customers' issues like order status checking, logistics checking, campaign consultation and more. Overall, there are a wide range of applications of voicebot in the retail industry. It's influenced by various factors, such as product type, pricing strategy, online or offline mode, etc.,. You are always welcome to contact us for further communication and find out the application that suits your business best.

What sets Sobot Voicebot apart from competitors like Zendesk, Intercom, and Gorgias?

Zendesk, Intercom, and Gorgias are all excellent providers, but they each have distinct features: · Intercom and Gorgias: These platforms don't currently offer voicebot solutions. Instead, they primarily focus on AI-powered online chat. · Zendesk: Zendesk provides an inbound voicebot capable of independently answering and handling incoming customer calls. However, it doesn't support outbound voicebot functionality, meaning it can't proactively reach out to customers. Compared with them, Sobot offers both inbound and outbound voicebot call center. Leveraging advanced multilingual recognition and the latest Large Language Model (LLM) technology, Sobot AI Voicebot can independently handle incoming customer interactions and proactively reach out to customers in a natural, human-like manner. We offer a free trial.

Sobot AI Agents for Voice: Handle Inbound & Outbound Calls

Why Choose Sobot Voice AI Agents

Sobot AI Agents for Voice: human-like call experience

Human-like Experience

Unlike a scripted voicebot, Sobot AI Agents for Voice give every caller a personalized experience immediately, in any language.

Your customers will feel like talking to a friend, not a bot. Reduce wait time by 50% and boost CSAT above 85%.

Cost Savings

Automate over 90% of interactions with continuously improving AI Agents for Voice. Give your customers instant support 24/7/365. 5x boost in team productivity and 80% savings on cost-per-contact.

5x boost in team productivity and 80% savings on cost-per-contact.

Business Growth

Human-AI collaboration enhances customer experience and increases purchasing intention.

45%+ increase in CSAT, and 30%-50% increase in customer activation.

Core Features

Better Understand
Customers with
Intelligent Technology

Better Understand Customers with Intelligent Technology

Speech Recognition: Using NLP, LLM, and more, voicebot can understand and respond to human communication patterns and emotions more accurately and immediately.

Automatic Learning: Voicebot has a learning-driven builder that streamlines business design, optimizes corpus, promotes LLM fine-tuning, thus facilitating robust upgrading and iteration.

Sobot AI Agents for Voice understand callers with speech recognition and LLMs

Easily Carry
Conversations with No-
Code Template Setting

Easily carry conversations with no-code template setting

User-friendly: Anyone can design an AI Agents for Voice within minutes using our intuitive no-code dynamic conversation designer.

Business Fitness: Use preset templates to answer customers and solve their problems 24/7, supporting both automatic inbound service and bulk outbound calls.

Sobot AI Agents for Voice build call flows with no-code templates

Seamless Handoff to
Contact Center
Human Agents

Seamless Handoff to Contact Center Human Agents

Automate Identification and Verification Processes: Making it available for agents to use.

Human-AI Collaboration: AI Agents for Voice can transfer calls and related information to human agents when needed, ensuring a seamless customer experience.

Sobot AI Agents for Voice hand off to human agents

Voice AI Agents Use Cases in the Contact Center

Sobot AI Agents for Voice placing proactive reminder and confirmation calls

Reach customers Product Promotionbefore they need to call you. AI Agents place outbound calls for order and appointment confirmations, payment and renewal reminders, delivery updates and post-service follow-ups, then hand off to your team when a customer needs more help.

Why Customers Love Sobot
Voice AI Agents

customer testimonial: Sobot AI Agents for Voice cut costs on large-scale calls

The voicebot transforms our interaction with customers. By calling them on a large scale simultaneously, we save a lot of costs. The voice AI also ensures a good customer experience.

customer testimonial: Sobot AI Agents for Voice add human touch

Sobot lets us know their new features quickly. For instance, they upgraded our voicebot solutions to address customers differently by their gender. This added more human touch to interaction.

customer testimonial: Sobot AI Agents for Voice take over repetitive tasks

Customer communication has been improved to a large extent — you ask/answer repetitive questions, make confirmation, remind people to do things…Sobot's AI Voicebot takes all these off the shoulders of our staff. Perfect!

The voicebot transforms our interaction with customers. By calling them on a large scale simultaneously, we save a lot of costs. The voice AI also ensures a good customer experience.

Sobot lets us know their new features quickly. For instance, they upgraded our voicebot solutions to address customers differently by their gender. This added more human touch to interaction.

More Features

Truly Multilingual

Interact with your customers and customize tone based on different languages and dialects.

Visual Flow Builder

Drag and drop tool makes it easier and accessible for users to build automatic conversation flows.

AI Trainer

No need to train our AI Agents for Voice. They train themselves based on your business documents and settings.

High-Volume Call Handling

Scale up and down call volumes in 1 business day to meet demands with no limitation.

Call Insights

Our reporting and customer success team provide unrivaled insights to optimize your campaign.

Plug & Play Integrations

Abundant APIs allow ready-to-deploy integrations with leading contact center, CRM and more.

AI Voice Agents for Ecommerce Customer Support Compared: 4 Types and Which Fits Your Store (2026)

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05 Aug, 2026

6 min

Frequently Asked Questions

Frequently Asked
Questions

Unlock Scalable Engagement with Human-like AI Voicebot

Why Choose Sobot Voice AI Agents

Human-like Experience

Cost Savings

Business Growth

Core Features

Better Understand Customers with Intelligent Technology

Easily Carry Conversations with No- Code Template Setting

Seamless Handoff to Contact Center Human Agents

Voice AI Agents Use Cases in the Contact Center

Proactive Outreach

Proactive Reminder

Feedback Requests

Inbound Reception

Why Customers Love Sobot Voice AI Agents

More Features

Truly Multilingual

Visual Flow Builder

AI Trainer

High-Volume Call Handling

Call Insights

Plug & Play Integrations

Best AI Voice Agent for Customer Service in Southeast Asia (2026)

Best AI Voice Agent for Customer Service for Small Businesses (2026)

Top AI Voice Agent Platforms for Retail in 2026

AI Voice Agents for Ecommerce Customer Support Compared: 4 Types and Which Fits Your Store (2026)

Frequently Asked Questions

Product Solutions

What are Sobot's Voice AI Agents?

Do Sobot Voice AI Agents support both inbound and outbound calls?

How do Sobot's Voice AI Agents compare with Zendesk, Intercom and Gorgias?

What technology is behind Sobot's Voice AI Agents?

What are good use cases for Voice AI Agents in retail?

Can Voice AI Agents work with the customer data in our CRM?

Can a Voice Agent transfer the call to a human agent?

Can Sobot Voice AI Agents send a follow-up message after a call?

Do Outbound AI Agents tag customers after a call? How do we see the results?

Do you provide phone numbers for AI outbound calling?

Do you have customer case studies with real results?

Trial & Purchase

Is there a free trial?

How are Voice AI Agents priced?

Do you provide training and setup?

Which regions does Sobot support, and can you cover Southeast Asia, the US, or Europe?

General

What is an AI Voice Agent?

What is the difference between a voicebot and an AI Voice Agent?

What is the difference between inbound and outbound Voice AI Agents?

What is the difference between an AI Voice Agent and IVR?

How do I evaluate an AI Voice Agent?

Unlock Scalable
Engagement
with Human-like
AI Voicebot

Better Understand
Customers with
Intelligent Technology

Easily Carry
Conversations with No-
Code Template Setting

Seamless Handoff to
Contact Center
Human Agents

Why Customers Love Sobot
Voice AI Agents