Retail
Pre-sales Marketing
After-sales Services
Platform E-Commerce
Drive Efficiency: help shoppers self-serve, 24x7
Track Behavioral Data: measure and analyze browse history, customer behavior
All-in-one: merge customer data across multiple systems and channels into one customer-centric workspace
Global Business: offer products and services in different languages and time zones
Boost Conversion: proactively engage customers with targeted messages
Financial Services
Telemarketing
Product Consultation
Satisfaction Surveys
System Integration: seamlessly integrate with CRM, quick access to key customer profile
Proactive Marketing: maximize efficiency with AI-powered, proactive interactions
Growth Management: focus on KPIs, making it easy to reach business goals
Business Intelligence: all-round data display and analyzing, with both standard and customizable dashboards
Gaming
Differentiated Services
Player Conversion
Cooperation in Problem Solving
Drive Efficiency: deliver 24x7 support across all channels-email, chat, phone, and social messaging Apps like Facebook, WhatsApp
Differentiated Services: Free player, active player, VIP...based on customer persona and life cycle, personalized service and marketing
Track Behavioral Data: track the trends, product usage, player preferences
Collaboration: bug reply, gameplay tips, financial recharge reminder... front-line agents create ticket, coordinate processing
Education
Course Sales
Course Notice
Course Recommendation
Smarter Self-service: proactive messages to remind students to register for classes
Track Behavioral Data: measure and analyze student behavior
System Integration: support integrating the pages of the enterprise's own system
Collaboration: teaching assistants, lecturers... front-line agents create ticket, coordinate processing
Enterprise Services
Product Training and Q&A
Business Consultation
Player Satisfaction Surveys
Boost Efficiency: reduce response times, maximize team efficiency with powerful automations and AI
Professional Communication: product information, professional terms... AI chatbot assistance to improve accuracy
Collaboration: product operator, marketing specialist, terminal engineer... front-line agents create ticket, coordinate processing
Life Service
Pre-sales Consultation
After-sales Services
Activity Notice
Boost Efficiency: provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support
Collaboration: offline store staff, logistics manager, engineer...front-line agent create tickets, and all staff collaborate to resolve questions
Improve Satisfaction: omnichannel customer service, timely response to truly solve customer problems
