Intelligent integrated platform, engage customers across every channel

Boost efficiency, achieve revenue growth

Retail
Drive Efficiency: help shoppers self-serve, 24x7
Track Behavioral Data: measure and analyze browse history, customer behavior
All-in-one: merge customer data across multiple systems and channels into one customer-centric workspace
Global Business: offer products and services in different languages and time zones
Boost Conversion: proactively engage customers with targeted messages
Financial Services
System Integration: seamlessly integrate with CRM, quick access to key customer profile
Proactive Marketing: maximize efficiency with AI-powered, proactive interactions
Growth Management: focus on KPIs, making it easy to reach business goals
Business Intelligence: all-round data display and analyzing, with both standard and customizable dashboards
Gaming
Drive Efficiency: deliver 24x7 support across all channels-email, chat, phone, and social messaging Apps like Facebook, WhatsApp
Differentiated Services: Free player, active player, VIP...based on customer persona and life cycle, personalized service and marketing
Track Behavioral Data: track the trends, product usage, player preferences
Collaboration: bug reply, gameplay tips, financial recharge reminder... front-line agents create ticket, coordinate processing
Education
Smarter Self-service: proactive messages to remind students to register for classes
Track Behavioral Data: measure and analyze student behavior
System Integration: support integrating the pages of the enterprise's own system
Collaboration: teaching assistants, lecturers... front-line agents create ticket, coordinate processing
Enterprise Services
Boost Efficiency: reduce response times, maximize team efficiency with powerful automations and AI
Professional Communication: product information, professional terms... AI chatbot assistance to improve accuracy
Collaboration: product operator, marketing specialist, terminal engineer... front-line agents create ticket, coordinate processing
Life Service
Boost Efficiency: provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support
Collaboration: offline store staff, logistics manager, engineer...front-line agent create tickets, and all staff collaborate to resolve questions
Improve Satisfaction: omnichannel customer service, timely response to truly solve customer problems
Trusted by Multiple Brands and Companies
We support omnichannel reception for Samsung 3C products, including internal service workflow, AI & Agent cooperation and VIP shopping guide & customer service, with positive feedback reaching 96% +.
We help OPPO online store build live chat and knowledge base for Sales & Service team as well as social media message management system. The efficiency of customer service team has incredibly improved to a new level, with 82% + chatbox resolution rate and 93%+ positive feedback.
We provide multi-language system to match the user coverage in Opay's overseas market expansion, with multi-channel unified access and centralized processing system, and to form a closed-loop service, increasing efficiency by 100%.
Agilent uses our customer service system to guarantee the timely reception of unfamiliar visitors to product inquiries, and to provide one-on-one dedicated customer service resolution services for registered and paid users. Customers can quickly find the professional skills group, to achieve 0 delay waiting service quality.
MK has partnered with us to construct their pre-sales and after-sales services through our omnichannel customer service series products, including live chat, call center and ticket system, which improve the chatbot resolution rate to 88% and deliver brand service value to a large extent.
By Size: Enterprise, SMB, Startups
By Industry: Retail, E-Commerce, Pharmacy, Financial services, IT…