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Retail 96% Positive Feedback
Finance WhatsApp API
Retail 94% Chatbot FCR
Retail All-in-one Platform
Finance Omnichannel Service
Gaming Multiple Time Zones
Enterprise Services AI Powered
Retail System Integration
Retail Coordinate Processing
Gaming Multiple Time Zones
Retail Stable System
Retail AI Outbound Voicebot
Retail 96% Positive Feedback
Finance WhatsApp API
Retail 94% Chatbot FCR
Retail All-in-one Platform
Finance Omnichannel Service
Gaming Multiple Time Zones
Enterprise Services AI Powered
Retail System Integration
Retail Coordinate Processing
Gaming Multiple Time Zones
Retail Stable System
Retail AI Outbound Voicebot
Retail 96% Positive Feedback
Finance WhatsApp API
Retail 94% Chatbot FCR
Retail All-in-one Platform
Finance Omnichannel Service
Gaming Multiple Time Zones
Enterprise Services AI Powered
Retail System Integration
Retail Coordinate Processing
Gaming Multiple Time Zones
Retail Stable System
Retail AI Outbound Voicebot

Our Products Help You Unveil a New Chapter of Contact Center

Chatbot
Live Chat
Call Center
Ticketing System
WhatsApp API
Mail Helpdesk
Chatbot
Automate Customer Interactions with Advanced AI Chatbot
  • • Messaging your customers with AI
  • • FAQ & knowledge base supported
  • • Editable actions, triggers, API
  • • 24x7 service, always online
  • • AI assistance, improving agent's efficiency
  • • Multi-round chat, smart response
  • • Immediate prediction of customer intent
  • • Add knowledge base in natural language
Sobot Chatbot
Live Chat
Omnichannel, Unlimited, Instant Access to Support
  • • Multi-channel integration: web/App/social media
  • • Live messaging & personalized support
  • • Real time monitor, reports & analytics
  • • Rich media supported: image/text/video
  • • Proactive engagement, pop-up invitations
  • • Customer 360, custom tags
  • • Quick & smart reply, page docking
Sobot Live Chat
Call Center
Stable and Powerful Cloud Call Center, Speak Directly with Customers
  • • Affordable & scalable out-of-box voice system
  • • Routing & IVR, intelligent distribution
  • • Call recordings, post-call transcripts & lifecycle information
  • • Inbound & outbound, services & marketing
  • • One-touch callback supported
  • • Comprehensive statistical reports
  • • Multiple deployment options: SaaS、PaaS、OP
  • • Clear and stable talk call quality
Sobot Call Center
Ticketing System
Collaboration and Circulation, the Central Hub of Customer Support
  • • On-demand customization to optimise operation
  • • Real time monitoring, reminder and SLA
  • • Multi-channel integration and original channel reply
  • • Multiple custom fields
  • • Scheduled trigger, flow trigger
  • • Coordinate with other Sobot products
  • • Data fusion and unified management
Sobot Ticketing System
WhatsApp API
WhatsApp × Sobot | One-stop Solution for Global Service & Marketing
  • • Green checkmark, official confirmation, no blocking, unlimited
  • • The most efficient tool for proactive approach
  • • The most connected tool for contact center
Sobot WhatsApp API
Mail Helpdesk
Streamline Customer Support with Email Management
  • • Multi-mailbox and Amazon buyer message integration
  • • Agent assistance and more useful tools
  • • Statistics, reports & analytics
  • • Shared inbox for flexible distribution
  • • Integrated with ticketing system for problem-solving
Sobot Mail Helpdesk

Craft All Aspects of Contact in Multiple Use Cases

Omnichannel Customer Service
Intelligent integrated platform, engage customers across every channel
Use Cases
Customer engagement, after-sales services, order query, complaint handling, proactive contact…
Challenges
Multiple channels to handle? Data island? Management among multiple departments?
Advantages
All-in-one platform, AI powered, 360°customer history, global data centers, security and compliance assurance...
Sobot Omnichannel Customer Service
Sales and Marketing
Boost efficiency, achieve revenue growth
Use Cases
Marketing notification, SCRM telemarketing, activity recall, satisfaction surveys…
Challenges
Manual handling? Lack of marketing resources? Not efficient? Imprecise leads?
Advantages
Intelligent automation, proactive chat, click to dial, personalized customer interactions, unified engagement platform, knowledge base, real time monitoring and trend monitoring
Sobot Sales and Marketing

Customize Solutions for Your Industry

  • Retail
  • Financial Services
  • Gaming
  • Education
  • Enterprise Services
  • Life Service

Retail

Pre-sales Marketing
After-sales Services
Platform E-Commerce

Drive Efficiency: help shoppers self-serve, 24x7

Track Behavioral Data: measure and analyze browse history, customer behavior

All-in-one: merge customer data across multiple systems and channels into one customer-centric workspace

Global Business: offer products and services in different languages and time zones

Boost Conversion: proactively engage customers with targeted messages

Financial Services

Telemarketing
Product Consultation
Satisfaction Surveys

System Integration: seamlessly integrate with CRM, quick access to key customer profile

Proactive Marketing: maximize efficiency with AI-powered, proactive interactions

Growth Management: focus on KPIs, making it easy to reach business goals

Business Intelligence: all-round data display and analyzing, with both standard and customizable dashboards

Gaming

Differentiated Services
Player Conversion
Cooperation in Problem Solving

Drive Efficiency: deliver 24x7 support across all channels-email, chat, phone, and social messaging Apps like Facebook, WhatsApp

Differentiated Services: Free player, active player, VIP...based on customer persona and life cycle, personalized service and marketing

Track Behavioral Data: track the trends, product usage, player preferences

Collaboration: bug reply, gameplay tips, financial recharge reminder... front-line agents create ticket, coordinate processing

Education

Course Sales
Course Notice
Course Recommendation

Smarter Self-service: proactive messages to remind students to register for classes

Track Behavioral Data: measure and analyze student behavior

System Integration: support integrating the pages of the enterprise's own system

Collaboration: teaching assistants, lecturers... front-line agents create ticket, coordinate processing

Enterprise Services

Product Training and Q&A
Business Consultation
Player Satisfaction Surveys

Boost Efficiency: reduce response times, maximize team efficiency with powerful automations and AI

Professional Communication: product information, professional terms... AI chatbot assistance to improve accuracy

Collaboration: product operator, marketing specialist, terminal engineer... front-line agents create ticket, coordinate processing

Life Service

Pre-sales Consultation
After-sales Services
Activity Notice

Boost Efficiency: provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support

Collaboration: offline store staff, logistics manager, engineer...front-line agent create tickets, and all staff collaborate to resolve questions

Improve Satisfaction: omnichannel customer service, timely response to truly solve customer problems

Sobot Retail Sobot Financial Services Sobot Gaming Sobot Education Sobot Enterprise Services Sobot Life Service
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Trusted by Multiple Brands and Companies

3C Omnichannel AI Assistance

We support omnichannel reception for Samsung 3C products, including internal service workflow, AI & Agent cooperation and VIP shopping guide & customer service, with positive feedback reaching 96% +.

3C Live Chat & Chatbot Social Media Intergration

We help OPPO online store build live chat and knowledge base for Sales & Service team as well as social media message management system. The efficiency of customer service team has incredibly improved to a new level, with 82% + chatbox resolution rate and 93%+ positive feedback.

Finance Multi-language Multichannel Integration

We provide multi-language system to match the user coverage in Opay's overseas market expansion, with multi-channel unified access and centralized processing system, and to form a closed-loop service, increasing efficiency by 100%.

Life Science Live Chat & Chatbot Knowledge Base

Agilent uses our customer service system to guarantee the timely reception of unfamiliar visitors to product inquiries, and to provide one-on-one dedicated customer service resolution services for registered and paid users. Customers can quickly find the professional skills group, to achieve 0 delay waiting service quality.

Luxury Omnichannel CRM Ticket

MK has partnered with us to construct their pre-sales and after-sales services through our omnichannel customer service series products, including live chat, call center and ticket system, which improve the chatbot resolution rate to 88% and deliver brand service value to a large extent.

A Contact Center Solution Company

Focus
Contact Center
Make your customers happy
We help top brands improve their customer satisfaction and NPS
Make your team more efficient
We use our products and AI to improve the productivity of customer service agent teams
Advantage
One-stop & Intelligent
One-stop Solution
Sobot provides not only SaaS but also On-premise service. Our professional team deliver customized service to our clients
Intelligent
Leveraging AI and Big Data technology for improving efficiency & revenue
Reliable
Industry Solution with
350K+ Users
Our Customers
Huawei, Agilent, Pop Mart, DFS, Philips, HP, AIG, Didi, Michael Kors, Xiaomi, OPPO, Samsung ...
Industry Solutions

By Size: Enterprise, SMB, Startups

By Industry: Retail, E-Commerce, Pharmacy, Financial services, IT…