Nexus: The AI-first customer platform.

Nexus
The AI-first customer platform.

10+ channels. Unified customer context.
Autonomous AI Agents resolving issues before your team steps in.

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Sobot Nexus omnichannel customer service workspace

Proven Impact Global Trust

See the Workspace in Action

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Why Teams Choose Nexus

Sobot Nexus omnichannel inbox unifying customer channels

Every Channel, Unified

  • • Unifies 10+ channels in one shared inbox
  • • 360° view of customer profiles and order history
  • • Seamless customer context across all touchpoints
AI Copilot drafting replies and looking up knowledge instantly

Amplified by Copilot

  • • AI-drafted replies & instant knowledge lookup
  • • Automated conversation summaries, tagging & QA
  • • Scale support capacity without adding headcount
turning customer support into a revenue driver

Turn Up Support into Sales

  • • In-chat recommendations & checkout
  • • Smarter customer insights for targeted outreach
  • • Transform support from a cost center to a revenue driver

From First Touch to Full Resolution

  • • Centralize every conversation in one place
  • • View full customer context instantly
  • • Eliminate redundant tool switching
Omnichannel workspace with unified inbox and native integrations
Omnichannel workspace with unified inbox and native integrations
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Every Touchpoint. One Nexus

Touchpoint
Facebook touchpoint Facebook
Mini-program touchpoint Mini-program
App touchpoint App
Web touchpoint Web
Inbound hotline touchpoint Inbound hotline
Outbound follow-up touchpoint Outbound follow-up
Global numbers touchpoint Global numbers
WhatsApp touchpoint WhatsApp
Forms touchpoint Forms
Messages touchpoint Messages
Email touchpoint Email
Unified on the Nexus Platform

Messaging

Omnichannel Messaging Platform

Centralize all chat channels into one workspace with smart routing and AI Copilot.

Unified Workspace Smart Routing Personalization Third-party Integrations
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Voice

AI Cloud Contact Center

Cloud-native voice support with live transcription and automated call summaries.

Voice Copilot Live Transcription Smart IVR Automated QA
Learn More →

WhatsApp

Official WhatsApp Business Solution

Official Meta Enterprise Partner with highest-tier API access and global throughput.

BSP Outreach & Broadcasts OTP & Verification Interactive Messaging
Learn More →

Ticketing

Enterprise Ticket Management

Automatically convert inquiries into actionable tickets with smart routing and SLA controls.

Automated Ticketing Auto-assignment SLA Management Breach Alerts
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AI First, Humans on Standby

Sobot Agents

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  • Deploy once across all channels
  • Execute actions in-chat: orders, address edits, and refunds
  • Sentiment-aware smart routing to human agents

AI Copilot

  • One-click reply drafts powered by your knowledge base
  • Contextual knowledge lookup without toggling tabs
  • Automated summaries & recommended next actions
Free Trial Book Demo

Measurable Impact. Repeatable Results.

Nexus AI workspace covering all channels for measurable impact

With Nexus

  • Unified Context — Complete customer history at every touchpoint

  • Scale with AI — Handle 2x volume without adding staff

  • Unified Operations — Turn every interaction into revenue

  • AI-first Resolution — Autonomous support with seamless handoff

Before Nexus

  • Fragmented Context — Customers forced to repeat themselves

  • Linear Scaling — Rising ticket volume requires more headcount

  • Siloed Teams — Disjointed experiences and missed revenue

  • Frustrating Chatbots — Rigid scripts that lead to dead ends

Customer support pain points before Nexus

Before Nexus

  • Fragmented Context — Customers forced to repeat themselves

  • Linear Scaling — Rising ticket volume requires more headcount

  • Siloed Teams — Disjointed experiences and missed revenue

  • Frustrating Chatbots — Rigid scripts that lead to dead ends

Customer support pain points before Nexus

With Nexus

  • Unified Context — Complete customer history at every touchpoint

  • Scale with AI — Handle 2x volume without adding staff

  • Unified Operations — Turn every interaction into revenue

  • AI-first Resolution — Autonomous support with seamless handoff

Nexus AI workspace covering all channels for measurable impact

Real Deployments. Real Numbers

J&T customer success case with measurable impact metrics

50%

Overall Cost Reduction

35%

Increase in Delivery Rates

Michael Kors customer success case with measurable impact metrics

95%

CSAT

25%+

Increased Satisfaction

OPPO customer success case with measurable impact metrics

70%

Resolution Rate

50%+

Increased Satisfaction

J&T customer success case with measurable impact metrics

50%

Overall Cost Reduction

35%

Increase in Delivery Rates

Michael Kors customer success case with measurable impact metrics

95%

CSAT

25%+

Increased Satisfaction

OPPO customer success case with measurable impact metrics

70%

Resolution Rate

50%+

Increased Satisfaction

Explore Resources for Omnichannel

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Frequently Asked Questions

Frequently Asked
 Questions

Product Solutions

What is Omnichannel?

Can Sobot omnichannel solution be integrated with Amazon or Walmart?

Can Sobot omnichannel solution be integrated with websites built on Shopify?

Can Sobot be integrated with social media like WhatsApp, Facebook and Line?

Customers prefer different communication channels like onlie chat (official website, App, email) and voice. Can Sobot omnichannel solution support all the channels above?

What are the advantages of Sobot omnichannel solution over Zendesk, Intercom, Gorgias, Genesys and Sleekflow?

Can Sobot omnichannel solution be integrated with AI capacities?

Do you have some specific cases? How about the effect of your customers?

Trial & Purchase

How do you charge for Sobot omnichannel solution? Can I have a free trial?

Do you have a demo for me to clearly learn about specific product functions?

How can I contact Sobot?

General

What is the difference between omnichannel and multichannel?

Why omnichannel is important?

What is omnichannel marketing?

What is omnichannel retail?

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