Customers want answers on their preferred channels – live chat, email, Whatsapp, SMS, or voice. Meet them where they are and personalize the conversation around their exact needs.
Deliver Support Fast across Channels
Customers want answers on their preferred channels – live chat, email, Whatsapp, SMS, or voice. Meet them where they are and personalize the conversation around their exact needs.
Retail & E-Commerce:
Customers can access your businesses via voice, email, social media, and more to consult and get fast responses.
Financial Services:
Guidance customers to request favors via calls, chats, and so on.
2
Automation
Automate Self-service seamlessly
Make your omnichannel contact center more accessible with self-service ways, like Voice AI, FAQs, and so on, which resolve customers' questions and respond independently, 24/7 available.
Automate Self-service seamlessly
Make your omnichannel contact center more accessible with self-service ways, like Voice AI, FAQs, and so on, which resolve customers' questions and respond independently, 24/7 available.
Retail & E-Commerce:
Customers get answers from the chatbot quickly when confused about order details, refund progress, etc.
Financial Services:
Sobot AI assists agents in solving complex issues by suggesting responses and recommending actions.
3
Interact
Try A Unified and Powerful Workspace
Viewing all customer data, agents delight customers with intuitive and contextual support in our unified workbench which can integrate with software like Salesforce CRM system, Shopify order system, etc.
Try A Unified and Powerful Workspace
Viewing all customer data, agents delight customers with intuitive and contextual support in our unified workbench which can integrate with software like Salesforce CRM system, Shopify order system, etc.
Gaming:
It's more convenient for support teams to resolve players' complex issues with the assistance of AI.
Education:
Agents have an overall view of customer profiles and history of interactions and can effectively fulfill customer inquiries.
4
Manage
Offer Proactive Insights to Admins
With Sobot, admins gain insights from performance analytics to optimize productivity and prevent issues.
Offer Proactive Insights to Admins
With Sobot, admins gain insights from performance analytics to optimize productivity and prevent issues.
Gaming:
Adminis can view the quality of customer service through satisfaction rating statistics to optimize the customer experience.
Enterprise Services:
Admins optimize the configuration of the support team based on the needs of the majority of enterprises who inquire via voice.
Why Customers Love
Now we delight our customers with an omnichannel contact center solution. Customers can find me on their preferred channel, and CSAT has increased by 30%! Also, Our support teams find it more convenient to interact with customers with one unified platform.
To be honest, most of our customers can resolve their issues with self-service. Sobot offers such a flexible and stable call center that they can get answers quickly. CX has really improved with AI and omnichannel cloud contact center.
Our agents waste too much time on solving simple and repetitive questions before. But now, with Sobot omnichannel contact center platform, a chatbot can deal with most customers' questions independently and free agents from complex issues whose efficiency increased, by about 30%.
Now we delight our customers with an omnichannel contact center solution. Customers can find me on their preferred channel, and CSAT has increased by 30%! Also, Our support teams find it more convenient to interact with customers with one unified platform.
To be honest, most of our customers can resolve their issues with self-service. Sobot offers such a flexible and stable call center that they can get answers quickly. CX has really improved with AI and omnichannel cloud contact center.
Our agents waste too much time on solving simple and repetitive questions before. But now, with Sobot omnichannel contact center platform, a chatbot can deal with most customers' questions independently and free agents from complex issues whose efficiency increased, by about 30%.
Omnichannel contact center solution aims at providing customers with a seamless, consistent and efficient communication experience by integrating multiple communication channels (e.g. phone, email, live chat, social media, SMS, etc.). It emphasises that customers receive a consistent and personalized service regardless of the channel they come from.Omnichannel contact center has some specific features:1. Channel integration: Integrating multiple communication channels such as phone, email, live chat, social media, SMS, apps, etc. into one platform.2. Data sharing: Customer interaction records and historical data of all channels are centrally managed to form a unified customer overview. Human agents can check customers' interaction history of all channels in real time and provide personalized services.3. Consistent experience: Customers receive consistent information and service regardless of the channel they come from. For example, if a customer's issue was not solved in the phone call, the human agent can continue to follow up via online chat, and the customer doesn't need to repeat the problem again.Sobot offers an omnichannel contact center solution. We add AI capabilities to make the omnichannel contact center solution more efficient, consistent and accurate in many aspects.
Can Sobot omnichannel solution be integrated with Amazon or Walmart?
Of course!Sobot omnichannel contact center platform can be integrated with both Amazon email and Walmart email. We also support productfree trial, you can click on the online consultation at the lower right corner to apply for a demo meeting.
Can Sobot omnichannel solution be integrated with websites built on Shopify?
Certainly.Sobot has already connected with Shopify. You can find and download Sobot App in the Shopify App Store. All customer and order information can be displayed in your agents' workbench thanks to the connection. There are also Wordpress, wix, etc. Regardless of web-building systems, you can always use Sobot omnichannel contact center solution by simply deploying code.
Can Sobot be integrated with social media like WhatsApp, Facebook and Line?
No problem.Sobot integrates with major social media such as WhatsApp, Facebook, Line, etc. If customers communicate with you from these channels, all messages can go into the unified agent workbench.You can also reach out to your customers proactively through these channels.
Customers prefer different communication channels like onlie chat (official website, App, email) and voice. Can Sobot omnichannel solution support all the channels above?
Sobot supports both online chat and voice, and it is one of the core values of Sobot omnichannel contact center solution.For example, a customer may first contacts the enterprise via email, then initiates an enquiry online through official website or app, and then communicates by phone.Sobot omnichannel solution supports identifying the same customer no matter in which channel, so customers don't need to repeat their questions, and agents don't need to confirm again, which will greatly improve customer satisfaction and agents' work efficiency.
What are the advantages of Sobot omnichannel solution over Zendesk, Intercom, Gorgias, Genesys and Sleekflow?
1. Sobot's solution is truly omnichannel. Sobot has integrated with website (self-built websites or websites built on Shopify), app, phone, email, social media (WhatsApp, Facebook, Line, WeChat, etc.), ecommerce platforms (Amazon, Walmart, TikTok, etc.). Sobot is the one that integrates with most channels among its peers.2. Sobot is Omnichannel AI. Sobot empowers AI capabilities to each channel and each communication method, rather than a single channel independently. No matter which channel (live chat/voice/social media/email) your customers initiate the enquiries, the AI Agent can receive them independently, which radically improves the problem resolution rate.3. The contact records of all channels are connective. Regardless of the channel customers come from, and whether the dialogue is with AI Agent or human agents, Sobot can always help you gain all contact records. Sobot omnichannel solution makes the information more comprehensive, the labels more accurate, and the data more united.
Can Sobot omnichannel solution be integrated with AI capacities?
Great question! It's another core value of Sobot omnichannel contact center solution.Sobot omnichannel contact center solution can be integrated with AI:1. Chatbot & Voicebot: With mature NLP technology and the latest LLMs, Sobot can provide multi-channel and multilingual support for online and voice contact.2.AI Copilot: Sobot solution empowers agents to efficiently and accurately complete common tasks such as customer response, service summary, and ticket creation.3. Rule engine & automation: Imagine you can set up multiple sets of rules and have them efficiently executed in different situations and stages of customer reception and marketing.4. Data analysis and statistics: AI can also help you understand your customers and manage your team faster and more comprehensively!For more applications of the AI-omnichannel solution integration, please feel free to talk to Sobot.
Do you have some specific cases? How about the effect of your customers?
DFS, Weee!, OPPO, Sumsung, Philips, Tineco, Apier, Michael Kors, Opay and more famous enterprises benefited from Sobot omnichannel contact center solution.And customers give us positive feedback:"Now we delight our customers with an omnichannel solution, they can find me on their preferred channel, and CSAT has increased by 30%! Also, Our support teams find it more convenient to interact with customers with one unified platform.""Our agents waste too much time on solving simple and repetitive questions before. But now, with Sobot, a chatbot can deal with most customers' questions independently and free agents from complex issues whose efficiency increased, by about 30%."
Trial & Purchase
How do you charge for Sobot omnichannel solution? Can I have afree trial?
Different companies face different issues, thus using different products and solutions. You can contact us for further communication and talk about the price later.We support productfree trialand testing, you can click on the online consultation at the lower right corner to apply for ademo meeting, and we can give you a customized solution based on your business situation.
Do you have a demo for me to clearly learn about specific product functions?
Yes. You canbook a demomeeting, and our sales rep will show you the demo and product details.If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials.
How can I contact Sobot?
Online consultation: You can click on the online consultation interface at the lower right corner, and our human agents will be 24/7 avaiblable for you.Email: You can send your demands to our emai: marketing@sobot.io. We'll contact you as soon as possible within 24 hours.If you prefer to look through social media, you can also contact us in Linkedin,Facebook,Twitter,InstagramandYoutube.
General
What is the difference between omnichannel and multichannel?
There are many views of the difference between omnichannel and multichannel contact center solution. Here's Sobot's opinion:· Multichannel: Multichannel contact center solution usually refers to interacting with customers through multiple independent channels, such as website, social media, email, and mobile apps. There are many channels, but each channel operates independently. For example, a retailer may have a physical shop, an e-commerce website, an app, and social media, but it cannot realize connectivity of customer information and interaction data.· Omnichannel: Omnichannel contact center solution refers to providing seamlessly integrated customer experience across all channels, which correlates the customer journey. It ensures that all touchpoints are connected and work together- customers can effortlessly switch between channels, and their interactions and data are consistent and coherent across all platforms. For example, a customer might browse for a product on an e-commerce website such as Amazon or Walmart, then purchase it on the brand's independent app or official website. Later, if there's some problem with the product, the customer can return or exchange it in the physical shop. All these interactions are seamlessly connected and can be recognized by the brand.In short, while multi-channel marketing is about the interactions in different multiple platforms, omnichannel marketing ensures that these platforms are interconnected to provide a seamlessly integrated experience across the customer's entire journey.Sobot can provide omnichannel customer service solution, so feel free to communicate with us.
Why omnichannel is important?
The importance of omnichannel lies in its ability to create a seamless, consistent and efficient interactive experience for both customers and enterprises.1. The importance of omnichannel for customers:· Seamless experience: Customers are free to choose the channel that is convenient for them and switch channels at will, with no interruptions during the whole process.· Consistency: Consistent information Across all channels, no need to consider repetitive questions and needs, realizing smooth communication.2. The importance of omnichannel for enterprises:· Improve customer satisfaction: Bring convenience to customers and increase customer loyalty.· Boost sales: Many companies have said that omnichannel enhances customers' confidence in placing orders and reduces their concerns.· Data integration: Unified customer data and coherent customer journeys allow companies to understand their customers more comprehensively and help with subsequent optimization.
What is omnichannel marketing?
Omnichannel marketing is a marketing strategy that integrates all sales and communication channels to provide a seamless and consistent experience for customers. It emphazises collaboration and data connectivity across all channels to ensure that customers receive a consistent and personalized service regardless of how they interact with the brand.1. Core features of omnichannel marketing:· Channel integration: Online and offline channels (e.g. website, APP, social media, physical shops, etc.) are seamlessly connected.· Data sharing: Connectivity of data across various channels to form a unified view of the customers.· Consistent experience: Customers get consistent information and services in different channels.· Personalized interaction: Provide customized recommendations and services based on customer data.2. Examples of omnichannel applications in the retail industry:· Customers browse products online and pick them up in offline shops.· Customers see advertisement in social media and complete purchases via App.· Customers receive consistent support through phone calls, live chat on websites, emails, etc.3. Advantages of omnichannel marketing:· For customers: More convenient and personalized experience.· For businesses: Improved customer satisfaction, boost sales, and optimized operation efficiency.Sobot can provide omnichannel customer service and intelligent marketing solution, feel free to communicate with us!
What is omnichannel retail?
Omnichannel retail is a strategy that integrates all sales channels, both online and offline, to provide customers with a seamless, consistent and personalized shopping experience. This model not only connects traditional physical shops with modern digital platforms, but also ensures that customers can seamlessly switch among various channels with consistent message and experience.1. Core features of omnichannel retail:· Integrated channels: Integrate all channels like online platforms, physical shops, and apps to ensure that customers have a consistent experience across any channel.· Seamless customer experience: Customers can freely switch among platforms.For example, customers may browse products online and purchase them in a physical shop, or place an order from a mobile app and then pick up goods in a physical shop.· Personalized service: By integrating customer behaviour data across channels, businesses are able to provide personalized recommendations and discounts.· Cross-channel fulfilment: Provide convenient functions such as "order online, pick up offline'" or "buy online, return offline".2. Typical examples of omnichannel retail:· Amazon: Provide a seamless shopping experience by integrating online platforms, physical shops (e.g. Whole Foods) and mobile apps.· Starbucks: Seamless integration of mobile apps and physical shops allows customers to place orders online and pick up in-store.· Zara: Provide a consistent shopping experience through the tight integration of online platforms and physical shops.Sobot focuses on providing customer contact center solutions for the retail industry, and omnichannel is one of the core capabilities. Welcome to communicate with us!
