What is AI Agent Performance Monitoring? How to Track, Diagnose, and Improve a Live AI Agent
Flora
13 Oct, 2026
6 min
Automate
Interactions
with Advanced
AI Chatbot
Interactions
with Advanced
AI Chatbot
Why Choose Sobot Messaging AI Agents
Enhance Efficiency
Sobot AI Agents for Messaging resolve common customer queries autonomously and assist human agents, improving productivity by 70%.
Enhance EfficiencySobot AI Agents for Messaging resolve common customer queries autonomously and assist human agents, improving productivity by 70%.
Cut Expenses
Get 24/7 support and high satisfaction rates with Sobot AI Agents for Messaging. No extra agents are needed, saving up to 50% in costs.
Cut ExpensesGet 24/7 support and high satisfaction rates with Sobot AI Agents for Messaging. No extra agents are needed, saving up to 50% in costs.
Enhance Conversion
Engage and convert customers with data-driven AI Agents, not scripted chatbot replies. Send the right messages at the right time based on customer interactions to boost conversion by 20%.
Enhance ConversionEngage and convert customers with data-driven AI Agents, not scripted chatbot replies. Send the right messages at the right time based on customer interactions to boost conversion by 20%.
Core Features
Anywhere, Anytime
Omnichannel
Sobot lets you interact across channels and support conversational on customer-preferred applications. Sobot seamlessly maintains customer discussions on various messengers, such as WhatsApp, SMS, and more.
Multilingual
Full-time Online
LLM-Powered
Intelligent
Train your AI Agent using a knowledge base or resources like articles, PDFs, Excel files and text, so it answers customer inquiries quickly and accurately.
Accurate
More Powerful
Easy to Use
No Coding Required
Create your AI Agent with an intuitive drag-and-drop builder and point-and-click interface. Let anyone design and deploy workflow automations in minutes, with no technical experience or support needed.
Easy to Optimize
Excellent Reporting
Where Sobot Messaging AI Agents Support Customer Service
Inquiry
AI customer support that answers pre-sales questions, spots buying intent and collects contact details.
Service
AI for customer service that resolves everyday requests, like exchanges and address changes, right in the chat.
Conversion
Proactive AI customer service that reaches shoppers at the right moment, like a cart price drop, with a coupon.
Inquiry
AI customer support that answers pre-sales questions, spots buying intent and collects contact details.
Service
AI for customer service that resolves everyday requests, like exchanges and address changes, right in the chat.
Conversion
Proactive AI customer service that reaches shoppers at the right moment, like a cart price drop, with a coupon.
Why Customers Love Sobot for AI Customer Support
The AI chatbot is now an important part of what we offer. It's completely customizable, and it's helped us get 30% more leads while cutting our cost to serve by a huge amount.
The figures showed that the Sobot independent clearance rate can be as high as 62%, which blew us away.
Customers can also talk to the AI bot for quick answers when our agents are not available. We looked at the data and found that 73% of talks are resolved by Sobot AI chatbot.
The AI chatbot is now an important part of what we offer. It's completely customizable, and it's helped us get 30% more leads while cutting our cost to serve by a huge amount.
The figures showed that the Sobot independent clearance rate can be as high as 62%, which blew us away.
Customers can also talk to the AI bot for quick answers when our agents are not available. We looked at the data and found that 73% of talks are resolved by Sobot AI chatbot.
More Features
Conversational AI
Understands natural questions with LLMs, then answers from your knowledge base and takes action in your systems.
Self-Service
Offer self-service problem inquiries, business processing, and other connection entries.
Automate Engagement
Without coding, our click-to-build workflow designer lets you construct rich, personalized conversation flows.
Data Statistic
Customizable data reports on independent reception and CSAT.
Knowledge Operation
The AI Agent is pre-trained on frequent concerns, and prior interactions suggest which topics need attention.
Anticipate Needs
Automate AI-to-human handoffs by using keywords, emotions and more to identify inquiries that need a human agent.
Full Lifecycle Recording
Help teams manage conversations between AI and human agents in real time with a conversation-focused interface.
Expand beyond Text
Send photographs, videos, and emoticons to communicate your narrative and inspire action.
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Frequently Asked Questions
Frequently Asked
Questions
Questions
Product Solutions
What are Messaging AI Agents?
What can Messaging AI Agents handle?
How do Messaging AI Agents know our products and policies?
How many languages do Messaging AI Agents support?
Can Messaging AI Agents take actions in our systems?
How much do Messaging AI Agents resolve on their own?
Which channels can Messaging AI Agents work on?
When do Messaging AI Agents hand over to a person?
How does Sobot compare with Zendesk, Intercom and Gorgias on AI?
Do you have customer case studies with real results?
Trial & Purchase
How are Messaging AI Agents priced? Is there a free trial?
How long do Messaging AI Agents take to go live? Can you help build the knowledge base?
Can I see a demo?
General
What is an AI agent for customer service?
What is the difference between a chatbot and an AI agent?
How do AI Agents for customer service work?
What should we look for when choosing the best AI customer service Agent?
How do AI Agents improve customer service?
