A Stable and
Powerful Cloud
Call Center

A Stable and
Powerful Cloud
Call Center

Why Cloud Call Center

  • Why Sobot Cloud Call Center: For Small Businesses

    For Small Businesses

    • Convenient: batch outbound calling, no need to dial numbers one by one

    • Intelligent: seamlessly displaying customer information

    • Efficient Management: call recordings are retained for follow-up and inspection

  • Why Sobot Cloud Call Center: For Medium and Large Enterprises

    For Medium and Large Enterprises

    • Fast: the system is easier to use and more suitable for flexible changes in business

    • Integrate and be integrated: can be embedded in your own system, one hour with voice capacity

    • Security: encrypted data transfer and dialing

  • Why Sobot Cloud Call Center: For All Businesses

    For All Businesses

    • All-inclusive: one platform for global telephony contacts

    • Economic: purchase your own licenses on demand, SaaS rental model

    • One-stop: not only provide software, but also phone numbers, SMS, WhatsApp, phone sets etc

Core Features

  • Inbound For Best-in-class Support

    Intelligent IVR

    Allow you to create greetings, build menus, easily customize your IVR, A/B test and continually adapt IVR to customers’ changing needs. Then route calls to a particular agent, team, an external number, SMS or intelligent responses .

    Unified Workspace

    Monitoring and Analysis

    Sobot Voice Inbound: Intelligent IVR
  • Outbound For Smarter Sales

    Bulk Outbound Task

    Create an automated task and progression rules to assign leads to the right agents. Define priorities easily, depending on task types and desired SLAs, as well as automatic actions to take once the status has changed.

    Call Tracking

    Integration Made Simple

    Sobot Voice Outbound: Bulk Outbound Task
  • For Better Business

    99.99% SLA

    Sobot global accelerator uses a global network of 110 points of presence in 93 cities across 50 countries. What‘s more, we are always online support and you can reach out to our support at any time to ensure the best voice interactions for your customers 24/7.

    Global Number Availability

    AI-powered Voicebot

    Sobot Voice For Better Business: 99.99% SLA

Where Call Center is Used

  • Sobot: Voice_Customer Support

    Customer Support

    Quick call resolution, boost agent productivity.

  • Sobot: Voice_Outbound or Blended Voice

    Outbound or Blended Voice

    Follow the leads, identify needs, drive conversion.

  • Sobot: Voice_Enlighten AI for CX

    Enlighten AI for CX

    Intelligent interaction, intent recognition, efficient service.

  • Sobot: Voice_Manage and monitor

    Manage and monitor

    Real-time monitoring to optimize your business.

Why Customers Love

Why Customers Love Sobot Voice & Call Center Solution

With Sobot, we have a much more stable, robust service and we can trace it completely. The uptime of the system can be 99.99%. What's more, ease and speed of integration with CRM systems and the technology management systems exceeds expectations.

Why Customers Love Sobot Voice & Call Center Solution

Sobot call center is a great way to assign, route, and record customer conversations and data. The all-in-one agent workspace with power and stable calling capabilities helped us increase reception efficiency by 48%.

Why Customers Love Sobot Voice & Call Center Solution

After two or three months, we started to see NPS go up and average handle time go down 41%, especially average handle time reduce on requests because that is pure cost for us. We’ve also seen an 54% improvement in first-contact resolution rate.

With Sobot, we have a much more stable, robust service and we can trace it completely. The uptime of the system can be 99.99%. What's more, ease and speed of integration with CRM systems and the technology management systems exceeds expectations.

Sobot call center is a great way to assign, route, and record customer conversations and data. The all-in-one agent workspace with power and stable calling capabilities helped us increase reception efficiency by 48%.

After two or three months, we started to see NPS go up and average handle time go down 41%, especially average handle time reduce on requests because that is pure cost for us. We’ve also seen an 54% improvement in first-contact resolution rate.

Why Customers Love Sobot Voice & Call Center Solution Why Customers Love Sobot Voice & Call Center Solution

More Features

  • Sobot: Voice_Caller ID

    Caller ID

    With oneID, instantly identify callers on incoming calls, and help agents view caller-related information, strongly correlates the business records.

  • Sobot: Voice_ACD

    ACD

    Delight your customers with fast responses by routing calls to the right agents, e.g. most idle agent routing, queue callback and more.

  • Sobot: Voice_Transfer or Barge

    Transfer or Barge

    Transfer a call to a team or group, even barge in at any point to speak to the callers and the agents simultaneously.

  • Sobot: Voice_Route Based on Timings

    Route Based on Timings

    Create time zone specific work hours for each team and plan the inbound routing of phone calls accordingly.

  • Sobot: Voice_Go Mobile with App

    Go Mobile with App

    Make or take calls on Sobot even when you’re on the go. Available on Android and iOS.

  • Sobot: Voice_Service Summary

    Service Summary

    You can customize service summary rules as your business needs, categorize records, and track your business more accurately.

  • Sobot: Voice_Record Your Calls

    Record Your Calls

    Adhere to mandates that require call recording, data storage, and call logs for every customer call.

  • Sobot: Voice_Call Trigger

    Call Trigger

    Automatically taking specific actions on incoming calls based on the interaction, e.g. sending satisfaction, creating callback schedules.