Sales & Marketing
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Call Center, Live Chat, Chatbot, WhatsApp API ...
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Research
Predict and attract
Transaction
Guide,verify and alert
Support
Solve and suggest
Interactions with AI
Automatically collect upfront information, predict next steps and proactively offer financial advice
Outbound Engagement
Blast broadcast messages on WhatsApp with a 90% open rate, send automated in-app and website messages, and deliver smarter outbound calls
Timely Reminder
Prompt customers to activate new cards, remind customers about upcoming payments, policy renewals ……
Valid Verification
Limit authorization checking, compliance notification, verify recent transactions ……
Seamless Transfers
From self-service to agents or online experts, match customers with the best to help based on their unique history,situation, or needs
Interactive Feedback
Perform market or customer service quality surveys
AIG has partnered with Sobot to deliver seamless omnichannel customer
experience, smarter, more secure, having all the customer data in a single
place helps AIG to achieve a high and consistent level of customer satisfaction.
53%
System Costs
Reduced by
< 1 minute
First-response
Time
85
Net Promoter Score
(NPS)
Sobot provides multi-language system to match the user coverage in OPay's
market expansion, with multi-channel unified access and to form a closed-
loop service.
34%
Agent Productivity
Increased by
83%
Reduction in
Response time
81
Net Promoter Score
(NPS)
Sobot offers a stable system, intelligent service and integrated these solution
with PalmPay CRM, enabling the team to consolidate customer communica-
tions into a unified platform, and help PalmPay to convert through WhatsApp
Business Platform.
92%
Positive
Feedback
89%
First Contact
Resolution(FCR)
41%
Engagement
Rate Rise
