Sobot Customer Stories | Trusted by Multiple Companies

Agilent has Seen 6 Times Increase in Customer Service Efficiency with Sobot

Flora

22 Nov, 2024

3 min

Frequently Asked Questions

Frequently Asked
Questions

Product Solutions

Which industries can benefit from Sobot?

Sobot products are suitable for many industries. And Sobot provides targeted solutions for retail and ecommerce , financial service , gaming and entertainment industries.

Which Sobot's product is the most popular with enterprises?

The popularity of Sobot products varies in different countries.

In the United States and Europe, enterprises are mostly interested in Sobot Live Chat and Sobot Ticketing System .

In Southeast Asia, Asia Pacific, and the Middle East, enterprises are more likely to use Sobot Voice and Sobot WhatsApp Business API .

What are the common applications of Sobot products in various industries?

Retail and ecommerce : product query and personalized recommendation in pre-sales stage; logistics query, invoice issue, refunding in after-sales stage.

Finance : account management, financial product recommendation, loan service.

Gaming and entertainment: account information query, bug reporting, player feedback collection.

Healthcare: appointment, navigation, initial disease diagnosis.

Education: admission consultation, course query and tutor query.

Where are Sobot's customers located? Can Sobot support enterprises in Southeast Asia, the United States and Europe?

Most of Sobot's customers are located in Southeast Asia, the United States and China.

But Sobot provides services to enterprises around the globe, thus Sobot also has end customers in various regions such as Africa, Europe, and the Middle East.

Does Sobot serve large and medium-sized businesses or startups?

Sobot's contact center solution is suitable for both large businesses and startups.

For large and medium-sized businesses, Sobot provides all-in-one, intelligent and flexible solution, and specialized KA sales and service team will provide service during the full cycle.

And for startups and small businesses, Sobot provides secure and cost-effective solution as well as timely service. You can enjoy Sobot's products very quickly.

What's the difference between Sobot and other competitors like Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow and Helpdesk?

They are also great providers, but they often just focus on a single core product.

For example, Zendesk's ticketing is great, Intercom stands out for its intelligence, Genesys only has call center, Gorgias mainly serves Shopify enterprises, Tidio is suitable for small and medium-sized companies, Live Chat does not have call center and its intelligence level is average, Chat Daddy and Sleekflow mainly use WhatsApp API, and Helpdesk only has ticketing.

But Sobot provides an all-in-one customer contact solution, which integrates all customer channels and communication methods in the same service platform, so that managers do not need to purchase multiple systems to check data separately.

In addition, Sobot has still other 2 advantages:

Timely service: You can always find our sales and pre-sales reps, customer success managers, and even product managers anytime.

Lower price: Sobot's price may only be half or even lower than others without any hidden charges.

Can Sobot provide customized service for my special requirements?

Sobot mainly provides the standard version of the existing SaaS products, but we keep updating our product capabilities and will continuously launch various new functions.

For large projects in retail , finance and government, Sobot may provide customized service.

You can click on the online consultation at the lower right corner for detailed information.

Trial & Purchase

What is the charging model of your solution? Is there a minimum purchase?

We mainly charge based on different products, like LiveChat , Chatbot , Voice , Ticketing , etc.

And for WhatsApp we charge based on traffic usage.

What's more, the pricing varies for different versions, volume of customer conversations, and regions of calls.

Basically, there is no minimum purchase limit—it's fine even if your team only needs a single seat for one product.

You can click on the online consultation in the lower right corner for a demo meeting and specific quote.

Do you provide training or any configuration of the system?

Sobot has a complete delivery and service process. We not only provide comprehensive materials like product function and operation manuals as well as technical docking documents, but also arrange professional personnel to help customers develop usage traning systematically.

If you're using Sobot's Chatbot , AI Agent, and Voicebot , you can also purchase our value-added services-- Sobot's knowledge operation team will help you build a knowledge base and its workflow, and give you periodic diagnosis and advice.

How can I get more details of Sobot's customer cases?

You can click on the online consultation at the lower right corner to know more customer stories.

How can I see more information about Sobot?

You can learn about our company information, product applications, and opinions on contact center/customer service in Sobot Blog .

If you prefer to look through social media, you can also learn about Sobot in Linkedin , Facebook , Twitter , Instagram and Youtube .

Do you have a demo for me to clearly learn about specific product functions?

Yes. You can book a demo meeting, and our sales rep will show you the demo and product details.

If you need a detailed function list, you can click on the online consultation at the lower right corner, where you can briefly introduce your situation, and apply for more materials.

Success with
our customers

Trusted by Multiple Companies

All Stories

Explore Resources for Customers

Michael Kors Succeeded in Both Customer Service and Marketing with Sobot's Solution

Samsung Gains 97% CSAT with Sobot's All-in-One Solution

Agilent has Seen 6 Times Increase in Customer Service Efficiency with Sobot

Opay Enjoys 90% Customer Satisfaction with Sobot’s Solution

Frequently Asked Questions

Product Solutions

Which industries can benefit from Sobot?

Which Sobot's product is the most popular with enterprises?

What are the common applications of Sobot products in various industries?

Where are Sobot's customers located? Can Sobot support enterprises in Southeast Asia, the United States and Europe?

Does Sobot serve large and medium-sized businesses or startups?

What's the difference between Sobot and other competitors like Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow and Helpdesk?

Can Sobot provide customized service for my special requirements?

Trial & Purchase

What is the charging model of your solution? Is there a minimum purchase?

Do you provide training or any configuration of the system?

How can I get more details of Sobot's customer cases?

How can I see more information about Sobot?

Do you have a demo for me to clearly learn about specific product functions?

General

Success with our customers

Trusted by Multiple Companies

All Stories

Explore Resources for Customers

Michael Kors Succeeded in Both Customer Service and Marketing with Sobot's Solution

Samsung Gains 97% CSAT with Sobot's All-in-One Solution

Agilent has Seen 6 Times Increase in Customer Service Efficiency with Sobot

Opay Enjoys 90% Customer Satisfaction with Sobot’s Solution

Frequently Asked Questions

Product Solutions

Which industries can benefit from Sobot?

Which Sobot's product is the most popular with enterprises?

What are the common applications of Sobot products in various industries?

Where are Sobot's customers located? Can Sobot support enterprises in Southeast Asia, the United States and Europe?

Does Sobot serve large and medium-sized businesses or startups?

What's the difference between Sobot and other competitors like Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow and Helpdesk?

Can Sobot provide customized service for my special requirements?

Trial & Purchase

What is the charging model of your solution? Is there a minimum purchase?

Do you provide training or any configuration of the system?

How can I get more details of Sobot's customer cases?

How can I see more information about Sobot?

Do you have a demo for me to clearly learn about specific product functions?

General

Success with
our customers