Chatbot solves regular queries autonomously and assists agents, improving productivity by 70%.
Chatbot solves regular queries autonomously and assists agents, improving productivity by 70%.
Chatbot may triage queries 24/7 as the business expands. No extra agents are needed, saving up to 50%.
Chatbot may triage queries 24/7 as the business expands. No extra agents are needed, saving up to 50%.
Chatbot smart self-service, proactive push messaging, and real-time intent assistance boost conversions by 20%.
Chatbot smart self-service, proactive push messaging, and real-time intent assistance boost conversions by 20%.
Sobot lets you interact across channels and support conversational on customer-preferred applications. Sobot seamlessly maintains customer discussions on various messengers, such as WhatsApp, SMS, and more.
Knowledge base built through multiple methods provides instant replies. Sobot can answer inquiries by utilizing knowledge base generated from articles, PDFs, Excels, text snippets and more. Additionally, different bot roles provide diverse replies.
Straightforward building blocks and point-and-click interface let anybody design and deploy workflow automations in minutes, regardless of technical experience.
Needs, purchase intent direction
Quick reaction, problem-solving
Automatic proactive interaction
The Chatbot is now an important part of what we offer. It's completely customizable, and it's helped us get 30% more leads while cutting our cost to serve by a huge amount.
The figures showed that the Sobot independent clearance rate can be as high as 62%, which blew us away.
Customers can also talk to the bot for quick answers when our agents are not available. We looked at the data and found that 73% of talks are resolved by the bot.
Instead of following rules, use NLP to interpret and answer random queries.
Offer self-service problem inquiries, business processing, and other connection entries.
Without coding, our click-to-build workflow designer lets you construct rich, personalized bot interactions.
Customizable data reports on independent reception and CSAT.
Chatbot is pre-trained on frequent concerns, and prior interactions suggest which topics need.
Automate bot-to-human handoffs by using keywords, emotions, etc. to identify agent-needed inquiries.
Help teams manage agent-bot exchanges in real time with a conversation-focused interface.
Send photographs, videos, and emoticons to communicate your narrative and inspire action.