A Powerfully Easy System for Tracking and Solving Tickets

Why Ticketing System

Greater Uniformity

Integration: a unified platform to handle all communication channels.
Association: classify, merge, and associate emails for a unified historical record.
Automation: automated flow, canned replies, and templates to enhance efficiency.

More Intelligent

Speed: no manual upkeep of spreadsheets; information is automatically updated.
Efficiency: custom trigger rules for efficient business matching.
Accuracy: higher accuracy and satisfaction with SLA rules management.

Easier Management

Simplicity: create a ticket with a simple click, automatically routing to the right agent.
Consistency: display all interaction records for better contextual collaboration and faster issue resolution.
Management: administrators can access comprehensive statistics and ticket statuses.

Core Features

  • Unified Handling Across Channels

    Email Ticketing

    Add your mailbox(es) to Sobot. Track and manage all your email interactions by converting them to tickets.

    Voicemail into Ticket

    Chat into Ticket

    Sobot Ticketing System: Email Ticketing
  • Efficient and Consistent

    Automatic Assignment

    Automatically route tickets to a particular agent, or agents, in your account creating a trigger.

    AI-powered Ticketing

    Unified Workspace

    Sobot Ticketing System: Automatic Assignment
  • Measure and Monitor

    SLA Reminder

    With SLAs, you can specify the response and resolution time for a ticket based on criteria like priority, channel, time due, and customer type.

    Trusted Analytics

    Smart Notifications

    Sobot Ticketing System: SLA Reminder

Integrate Amazon Account with Sobot Service Platform

Sobot Ticketing System: Integrate with Amazon Account
Integration
Unify every buyer messages into one platform, efficiently response.
Flexible Routing
The specialized agents are assigned to buyers' time zones and languages.
Coherent
Messages about one order are merged as one ticket, contextually service.

Where Ticketing System Is Used

Sobot Ticketing System: E-commerce Platform Services

E-commerce Platform Services

Integrate with common e-commerce platforms like Shopify, allow brands to organize, track, and manage customer interactions across various channels as tickets.
Sobot Ticketing System: Collaborative Ticket

Convert the Conversation to A Collaborative Ticket

Convert a conversation to a ticket and resolve complex issues more efficiently without switching tools, losing context, or missing updates.

Why Customers Love

Sobot has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, efficient collaboration, unified information—all those things are really helping us bring response times down by 50+.

Sobot is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents, which has led to an increase in productivity of over 38 %.

Our vision was to find software that was simple for the end users and yet modern. Sobot checked what we really wanted. We have been taken care of and looked after, and our customer satisfaction rate is over 90%!

Sobot has scaled with us. What I love most is that I don't need an administrator to maintain it. Ticket automation, efficient collaboration, unified information—all those things are really helping us bring response times down by 50+.

Sobot is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents, which has led to an increase in productivity of over 38 %.

Our vision was to find software that was simple for the end users and yet modern. Sobot checked what we really wanted. We have been taken care of and looked after, and our customer satisfaction rate is over 90%!

More Features

  • Sobot Ticketing System: Set Priority

    Set Priority

    Classify tickets based on urgency and impact. Automatically assign priority based on the urgency of the issue.

  • Sobot Ticketing System: Merge Tickets

    Merge Tickets

    Merge tickets that talk about the same issues and save time spent on sending the same reply multiple times.

  • Sobot Ticketing System: Canned Responses

    Canned Responses

    Agents can create their own personal canned responses or use shared responses depending on the type of tickets they deal with.

  • Sobot Ticketing System: One Customer ID

    One Customer ID

    See the info related to the ticket requester right next to it. Use integrations to show info from your CRM and order system as well.

  • Sobot Ticketing System: Multilingual

    Multilingual

    Translate your ticket in the languages you offer support, so customers can raise tickets in the language they understand best.

  • Sobot Ticketing System: Time-Triggered

    Time-triggered

    Execute maintenance activities on tickets based on the time lapsed since an event happened.

  • Sobot Ticketing System: Categorized Template

    Categorized Template

    Create categorized templates with pre-filled information like subject, description and properties.

  • Sobot Ticketing System: Ticket Filter

    Ticket Filter

    Help managers in tailoring ticket lists, filtering them to showcase highly pertinent business metrics for swift review.