Voice
Voice that goes beyond calls. Support inbound and outbound calls for flexible customer service.
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Awareness
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Engagement
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Research
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Evaluation
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Purchase
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Adoption
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Retention
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Expansion
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Support
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Advocacy
Sales and Marketing
Challenge
[ "Insufficient resources to engage multiple social platform channels", "Unable to correlate omnichannel and follow-up records", "Lack of customer identification, process tracking, and analysis" ]
- Insufficient resources to engage multiple social platform channels
- Unable to correlate omnichannel and follow-up records
- Lack of customer identification, process tracking, and analysis
Solution
Automatically segment, filter, and label customers by tags to run bespoke WhatsApp, SMS, and call campaigns to engage customers and drive action throughout the transaction.
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Omnichannel Service
Challenge
[ "Separate channel management creates data silos", "Poor collaboration capabilities in legacy product", "Poor compliance, security, stability and usability of current solution" ]
- Separate channel management creates data silos
- Poor collaboration capabilities in legacy product
- Poor compliance, security, stability and usability of current solution
Solution
All-in-One contact center solution combines powerful technology and winning features. Supporting consumer access to information across all channels for a pleasant experience.
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About Us
