Covering Every
Touchpoint
AI For CX
Experience-Led, Easy-to-Use, Efficiency-Driven... All in Sobot AI
Omnichannel AI
Scenario-based AI
Especially for
E-C & Retail
E-C & Retail
Multi-faceted AI
Including AI Agent,
Copilot, Insight
Copilot, Insight
Generative AI
Powered by Multiple Advanced
LLMs
LLMs
Secure AI
Ensuring Data Privacy,
System Stability and Compliance
System Stability and Compliance
Omnichannel AI
Covering Every
Touchpoint
Touchpoint
Scenario-based AI
Especially for
E-C & Retail
E-C & Retail
Multi-faceted AI
Including AI Agent,
Copilot, Insight
Copilot, Insight
Generative AI
Powered by Multiple Advanced
LLMs
LLMs
Secure AI
Ensuring Data Privacy,
System Stability and Compliance
System Stability and Compliance
TRUSTED BY 100,000+ COMPANIES
All-in-One AI Contact Center
Cover All Engagement Scenarios
AI & Automation
Sobot AI, like the best agent, instantly handles complex inquiries across all customer touchpoints. It can also build AI workflows that enable you to support your customers at scale, as well as free your team for more complicated and important work.
Explore AI
Omnichannel Services
Centralize all your support channels, customer conversations and bring all your tools together in one AI-powered contact center platform.
Explore Omnichannel
Proactive Marketing
Interact with customers before they need it. Improve conversion rates by automating personalized customer interactions.
Explore Marketing
Solutions for Various Industries
- Retail & E-commerce
- Financial Services
- Gaming
- Education
- Enterprise Services
- Life Services
Retail & E-commerce
Financial Services
Gaming
Education
Enterprise Services
Life Services
- Integrate E-commerce Tools into One Omnichannel Contact Center A natural extension of your Shopify, Amazon, Walmart, Shopee, Lazada, and more.
- Engage Shoppers Across Their Journey Serve better, sell more with Conversational AI. Its pre-designed, automated messages engage shoppers throughout their journey.
- Boost Efficiency and Conversion Resolve 70% of inquiries and increasing conversions by 3x.
- Easy-to-Use Contact Center Platform Achieve business value faster with the no-code platform.
- Best Performance Enhance services with a perfect blend of AI and human expertise to handle FAQs related to interest rates, loan eligibility and more.
- Built for Security And Control Sobot prioritizes data privacy and security, ensuring compliance with ISO, GDPR, etc.
- Around-the-clock Customer Service AI Agent helps offer 24/7 service for player satisfaction.
- Notification Reminders Notify and remind players of version upgrading, membership benefits, etc. in time.
- Targeted Marketing Leverage tags for cross-channel proactive marketing to boost player conversions.
Gaming
Improve Game Player Retention Rate and ...
Learn More
- AI-powered Service Deliver omnichannel experiences with human-AI collaboration and unify your student contact database.
- Timely Follow-up Efficiently inform students or parents of class and schedule updates.
- Campaign Management Flexible contact center solution for students, parents, and faculty.
Education
Flexible solutions that support students...
Learn More
- Convenient Self-Service Enable customers to resolve common queries 24/7 via AI agent.
- Internal Collaboration Boost collaboration among sales, support, and technical teams through an omnichannel inbox.
- Automated Workflow Set up automated flows across multiple channels with Sobot user-friendly flow builder.
Enterprise Services
Improve CX for higher retention ...
Learn More
- Personalized Communication Route customers to suitable sales for 1:1 consultations by needs.
- Automated Booking Management Utilize booking slots to the fullest to reduce missed appointments. Automate lead filtering, reminding and request handling.
- Precise Targeting Boost loyalty with timely updates, periodic reminders and targeted offers.
Life Services
Optimize your customers chat experience...
Learn More
- Integrate E-commerce Tools into One Omnichannel Contact Center A natural extension of your Shopify, Amazon, Walmart, Shopee, Lazada, and more.
- Engage Shoppers Across Their Journey Serve better, sell more with Conversational AI. Its pre-designed, automated messages engage shoppers throughout their journey.
- Boost Efficiency and Conversion Resolve 70% of inquiries and increasing conversions by 3x.
Enhancing every step of the shopping journey, from sales to support
- Integrate E-commerce Tools into One Omnichannel Contact Center A natural extension of your Shopify, Amazon, Walmart, Shopee, Lazada, and more.
- Engage Shoppers Across Their Journey Serve better, sell more with Conversational AI. Its pre-designed, automated messages engage shoppers throughout their journey.
- Boost Efficiency and Conversion Resolve 70% of inquiries and increasing conversions by 3x.
Enhancing every step of the shopping journey, from sales to support
- Easy-to-Use Contact Center Platform Achieve business value faster with the no-code platform.
- Best Performance Enhance services with a perfect blend of AI and human expertise to handle FAQs related to interest rates, loan eligibility and more.
- Built for Security And Control Sobot prioritizes data privacy and security, ensuring compliance with ISO, GDPR, etc.
Transform CX with fast, secure, and...
- Easy-to-Use Contact Center Platform Achieve business value faster with the no-code platform.
- Best Performance Enhance services with a perfect blend of AI and human expertise to handle FAQs related to interest rates, loan eligibility and more.
- Built for Security And Control Sobot prioritizes data privacy and security, ensuring compliance with ISO, GDPR, etc.
Transform CX with fast, secure, and...
- Around-the-clock Customer Service AI Agent helps offer 24/7 service for player satisfaction.
- Notification Reminders Notify and remind players of version upgrading, membership benefits, etc. in time.
- Targeted Marketing Leverage tags for cross-channel proactive marketing to boost player conversions.
Improve Game Player Retention Rate and ...
- Around-the-clock Customer Service AI Agent helps offer 24/7 service for player satisfaction.
- Notification Reminders Notify and remind players of version upgrading, membership benefits, etc. in time.
- Targeted Marketing Leverage tags for cross-channel proactive marketing to boost player conversions.
Improve Game Player Retention Rate and ...
- AI-powered Service Deliver omnichannel experiences with human-AI collaboration and unify your student contact database.
- Timely Follow-up Efficiently inform students or parents of class and schedule updates.
- Campaign Management Flexible contact center solution for students, parents, and faculty.
Flexible solutions that support students...
- AI-powered Service Deliver omnichannel experiences with human-AI collaboration and unify your student contact database.
- Timely Follow-up Efficiently inform students or parents of class and schedule updates.
- Campaign Management Flexible contact center solution for students, parents, and faculty.
Flexible solutions that support students...
- Convenient Self-Service Enable customers to resolve common queries 24/7 via AI agent.
- Internal Collaboration Boost collaboration among sales, support, and technical teams through an omnichannel inbox.
- Automated Workflow Set up automated flows across multiple channels with Sobot user-friendly flow builder.
Improve CX for higher retention ...
- Convenient Self-Service Enable customers to resolve common queries 24/7 via AI agent.
- Internal Collaboration Boost collaboration among sales, support, and technical teams through an omnichannel inbox.
- Automated Workflow Set up automated flows across multiple channels with Sobot user-friendly flow builder.
Improve CX for higher retention ...
- Personalized Communication Route customers to suitable sales for 1:1 consultations by needs.
- Automated Booking Management Utilize booking slots to the fullest to reduce missed appointments. Automate lead filtering, reminding and request handling.
- Precise Targeting Boost loyalty with timely updates, periodic reminders and targeted offers.
Optimize your customers chat experience...
- Personalized Communication Route customers to suitable sales for 1:1 consultations by needs.
- Automated Booking Management Utilize booking slots to the fullest to reduce missed appointments. Automate lead filtering, reminding and request handling.
- Precise Targeting Boost loyalty with timely updates, periodic reminders and targeted offers.
Optimize your customers chat experience...
Trusted by Multiple Companies
J&T Express partnered with Sobot, boosting the sign-off rate by 35% and the COD collection rate by 40%.
SHEIN served merchants and consumers with Copilot-powered agents.
Weee! has assembled an exceptional support team and transformed to boost CX.
MICHAEL KORS relied on Sobot to drive communications across every stage of the customer lifecycle.
OPPO has achieved an impressive 93% CSAT in their conversational support.
Transsion realized united management of agents and data with Sobot's call center system.
J&T Express partnered with Sobot, boosting the sign-off rate by 35% and the COD collection rate by 40%.
SHEIN served merchants and consumers with Copilot-powered agents.
Weee! has assembled an exceptional support team and transformed to boost CX.
MICHAEL KORS relied on Sobot to drive communications across every stage of the customer lifecycle.
OPPO has achieved an impressive 93% CSAT in their conversational support.
Transsion realized united management of agents and data with Sobot's call center system.
Maximize Return on Investment
ROI
234% Maximize your return on
investmentImprove Efficiency
60% Reduce agent workload
AI Copilot boosts efficiencyImprove Conversion
15% Increase conversion rate
Engage every step of the journeyImprove NPS
35% Power the best CX
Deliver personalized experiencesResolution Time
<1 minute AI + Human
Build powerful AI workflows
ROI
234% Maximize your return on
investmentImprove Efficiency
60% Reduce agent workload
AI Copilot boosts efficiencyImprove Conversion
15% Increase conversion rate
Engage every step of the journeyImprove NPS
35% Power the best CX
Deliver personalized experiencesResolution Time
<1 minute AI + Human
Build powerful AI workflows
ROI
234% Maximize your return on
investmentImprove Efficiency
60% Reduce agent workload
AI Copilot boosts efficiencyImprove Conversion
15% Increase conversion rate
Engage every step of the journeyImprove NPS
35% Power the best CX
Deliver personalized experiencesResolution Time
<1 minute AI + Human
Build powerful AI workflows
ROI
234% Maximize your return on
investmentImprove Efficiency
60% Reduce agent workload
AI Copilot boosts efficiencyImprove Conversion
15% Increase conversion rate
Engage every step of the journeyImprove NPS
35% Power the best CX
Deliver personalized experiencesResolution Time
<1 minute AI + Human
Build powerful AI workflows
ROI
234% Maximize your return on
investment
Improve Efficiency
60% Reduce agent workload
AI Copilot boosts efficiency
Improve Conversion
15% Increase conversion rate
Engage every step of the journey
Improve NPS
35% Power the best CX
Deliver personalized experiences
Resolution Time
<1 minute AI + Human
Build powerful AI workflows
For Enterprise
All-in-One AI-powered contact center platform, higher productivity, more flexible and secure.All-in-One
Sobot contact center platform works out of the box, so you can start and run quickly.
Flexible & Open
Instantly connect with your entire tech stack and extend and customize with powerful APIs.
More Secure
Built for large scale and security. Industry-leading protections keep your data secure.
For Small and Medium Business
Good service leads to greater success. Better experience for your team and customers.Easy to Start
Sobot contact center platform works out of the box, so you can start and run quickly without code.
AI for Efficiency
Leverage AI Agent, AI Copilot and AI Insight to boost service efficiency.
Marketing for Growth
Not only service, but also voice support, social media and other multi-channel marketing.
For Startups
Elevate your customer experiences with our easy-to-use platform and advanced AI tools.AI-powered
Sobot contact center platform helps you scale up without staff increase.
Easy to Use
Simplify customer interactions across live chat, email, voice and more.
Affordable Price
Get an attractive discount and a 15-day free trial at Sobot contact center platform.
For Enterprise
All-in-One
Sobot contact center platform works out of the box, so you can start and run quickly.
Flexible & Open
Instantly connect with your entire tech stack and extend and customize with powerful APIs.
More Secure
Built for large scale and security. Industry-leading protections keep your data secure.
For Small and Medium Business
Easy to Start
Sobot contact center platform works out of the box, so you can start and run quickly without code.
AI for Efficiency
Leverage AI Agent, AI Copilot and AI Insight to boost service efficiency.
Marketing for Growth
Not only service, but also voice support, social media and other multi-channel marketing.
For Startups
AI-powered
Sobot contact center platform helps you scale up without staff increase.
Easy to Use
Simplify customer interactions across live chat, email, voice and more.
Affordable Price
Get an attractive discount and a 15-day free trial at Sobot contact center platform.
Embark on Your Contact Journey
About Us
Why Sobot
Sobot offers all-in-one contact center solutions, featuring omnichannel and intelligent capacity. Sobot has served more than 10,000 brands to improve NPS, reducing costs and increasing efficiency.
NewsWhatsApp BSP
Sobot becomes an official WhatsApp BSP that offers WhatsApp Business API and products for consumer engagement, interaction, and support.
View DemoProduct Tutorials
Our product demo will show you how Sobot can enhance your operations. You can click on the link to go to youtube to watch it.
Partner With UsHow to be a Partner
Grow together, and build the future of contact center with us. You can email us for partnership programs. Email address: marketing@sobot.io
Explore Resources for CX
- Recommendation
- AI & Automation
- E-C & Retail
- Application
- Customers & News
- Insights
Frequently Asked Questions
Frequently Asked
Questions
Questions
Product Solutions
What are the core advantages of Sobot's contact center solution?
Sobot is a leading provider of contact center solution. We provide various customer service software to help businesses in the following aspects: 1. Connect customers from all channels, including e-commerce platforms like Amazon and Walmart, social media like Facebook, Instagram, WhatsApp, Line, and WeChat, official websites based on Shopify/WordPress/Wix, as well as apps, emails, SMS, and other channels. 2. Efficiently receive customers in any channel and at anytime on the contact center platform. 3. Customer data storage or integration for proactive outreach. 4. Overall management, including process monitoring, quality inspection and data statistics. Sobot provides over 300 statistical reports with thousands of indicators, which may be the most comprehensive in the industry. As you can see, we have a complete contact center system in place to support the full process of customer engagement, from first contact to ongoing management. In addition, Sobot provides powerful AI contact center solution across 5 key dimensions: Omnichannel AI, Scenario-based AI, Multi-faceted AI, Generative AI, and Secure AI. Focusing on human-centered' philosophy, the Sobot contact center platform is Experience-Led, Easy-to-Use, and Efficiency-Driven. In summary, Sobot provides integrated, omnichannel and intelligent customer service platform with quicker response and lower price.
What makes Sobot different from other products, such as Zendesk, Intercom, Genesys, Gorgias, Tidio, Live Chat, Chat Daddy, Sleekflow, Helpdesk, etc?
They are also great contact center solution providers, but they often just focus on a single core product. For example, Zendesk's ticketing is great, Intercom stands out for its intelligence, Genesys only has call center, Gorgias mainly serves Shopify enterprises, Tidio is suitable for small and medium-sized companies, Live Chat does not have call center and its intelligence level is average, Chat Daddy and Sleekflow mainly use WhatsApp API, and Helpdesk only has ticketing. But Sobot provides an all-in-one customer contact solution, which integrates all customer channels and communication methods in the same service platform, so that managers do not need to purchase multiple systems to check data separately. The second feature of Sobot is the strategically important AI. We have established the Five-AI system since the launch of our "AI-First" strategy in 2024. You can enter the Sobot AI solution page for details. In addition, Sobot has still other 2 advantages: Timely service: You can always find our sales and pre-sales reps, customer success managers, and even product managers anytime. Lower price: Sobot's price may only be half or even lower than others without any hidden charges.
How does Sobot think about AI? What are the specific capabilities? Is Sobot AI integrated with LLMs?
We attach great importance to AI, and it's strategically important. Sobot has established the Five-AI system since the launch of our "AI-First" strategy in 2024. The specific features include:
1. Omnichannel AI, Covering Every Touchpoint
2. Scenario-based AI, Especially for E-Commerce & Retail
3. Multi-faceted AI, Including AI Agent, Copilot, Insight
4. Generative AI, Powered by Multiple Advanced LLMs (We've integrated with several LLMs, including OpenAI, Amazon Bedrock, Anthropic Claude, DeepSeek and more) 5. Secure AI, Ensuring Data Privacy & Compliance You can enter the Sobot AI solution page for details.
1. Omnichannel AI, Covering Every Touchpoint
2. Scenario-based AI, Especially for E-Commerce & Retail
3. Multi-faceted AI, Including AI Agent, Copilot, Insight
4. Generative AI, Powered by Multiple Advanced LLMs (We've integrated with several LLMs, including OpenAI, Amazon Bedrock, Anthropic Claude, DeepSeek and more) 5. Secure AI, Ensuring Data Privacy & Compliance You can enter the Sobot AI solution page for details.
Which industries can benefit from Sobot contact center solutions? Do you have some case studies?
Sobot's contact center is suitable for a wide range of industries like retail and e-commerce, finance, gaming and entertainment, and we offer targeted solutions accordingly. Some well-known enterprises like Samsung, OPPO, OnePlus, Weee!, MK, DFS, OPay, Plampay, Lilith, Mico, J&T are all Sobot's customers.
Which Sobot's product is the most popular with enterprises?
The popularity of Sobot products varies in different countries. In the United States and Europe, enterprises are mostly interested in Sobot Live Chat and Sobot Ticketing System . In Southeast Asia, Asia Pacific, and the Middle East, enterprises are more likely to use Sobot Voice and Sobot WhatsApp Business API .
Does Sobot serve businesses or startups?
Sobot's contact center solution is suitable for both large businesses and startups. For large and medium-sized businesses, Sobot provides all-in-one, intelligent and flexible solution, and specialized KA sales and service team will provide service during the full cycle. And for startups and small businesses, Sobot provides secure and cost-effective solution as well as timely service. You can enjoy Sobot's products very quickly.
Can Sobot's contact center platform integrate with any other system?
Sobot's contact center platform can be integrated with various popular systems like Amazon, Walmart, Shopify and Salesforce. Sobot also provides APIs for flexible and easy integration, and helps businesses with system development based on their needs.
Does Sobot allow customization for specific needs?
Sobot mainly provides the standard version of the existing SaaS products, but we keep updating our product capabilities and will continuously launch various new functions. For large projects in retail , finance and government, Sobot may provide customized service. You can click on the online consultation at the lower right corner for detailed information.
How about Sobot's delivery and service?
It's great! Sobot ensures quick response. You can quickly find us when you're in need. Sobot provides full-cycle service . You can contact our professional team, including sales, pre-sales, customer success manager, and product manager. We promise to serve our customers during the whole process. Sobot offeres quality products. If you purchase Sobot's Chatbot , AI Agent, and Voicebot , you can also purchase our value-added services-- Sobot's knowledge operation team will help you build a knowledge base and its workflow, and give you periodic diagnosis and advice.
Trial & Purchase
Do you have a free trial?
Yes, you can register to have a 15-day free trial of all products. You can also book a demo meeting to learn about how to use. Register or contact us through the online consultation at the lower right corner now!
What is the charging model of your cloud contact center solution? Is there a minimum purchase?
We mainly charge based on different products, like LiveChat , Chatbot , Voice , Ticketing System , etc. And for WhatsApp we charge based on traffic usage. What's more, the pricing varies for different versions, volume of customer conversations, and regions of calls. Basically, there is no minimum purchase limit—it's fine even if your team only needs a single seat for one product. You can click on the online consultation in the lower right corner for a demo meeting and specific quote.
General
What is contact center software?
Contact center software is an efficient & intelligent tool to help businesses manage all customer services in one place. Different types of businesses communicate with their customers in different ways, so an all-in-one contact center software is quite necessary and valuable. Usually it's omnichannel, integrating phone call, email, live chat, mobile app and social media channels, and supporting customers to contact businesses through the channel that they're most familiar with. With the development of technology, AI technology has been widely applied to customer service. It's commonly applied in products like Chatbot, Voicebot, AI Agent, AI Copilot, etc. AI can help agents or administrators with efficient and quality customer service and management, as well as team monitoring and performance management.
What is the best contact center software? How to choose contact center software?
A good contact center system is essential to excellent customer service. It includes online and voice service, human agent and bot self-service. Different enterprises have different requirements of contact center solutions based on their service models. Here are the suggestions on 6 aspects you need to consider when choosing a customer contact software: 1. Multi-channel and multi-language: Make sure the contact center software supports users to contact enterprises through email, online chat, mobile apps, social media, phone call and other channels. It should also support common languages such as English, Spanish, Chinese, etc. 2. Intelligence: AI-driven and automation-powered contact center can help improve customer experience and enhance the efficiency of agents and administrators. 3. Digitization for easy management: Abundant data statistics and analysis reports help enterprises truly understand customer concerns, team workload and quality. 4. Scalability and Integration: For industries such as e-commerce, finance, and gaming, there must be many other systems along the entire customer service chain. So pay attention to the integration and data connectivity condition between the contact center software and other service systems. 5. System Stability and Security: Make sure the data will not be lost and the software complies with laws and regulations in various countries and regions. 6. Others: Take price into consideration. For product model, SaaS (i.e. cloud contact center solution) is suitable for most enterprises. For service, contact center system is usually complex, so it is recommended to choose a provider who can provide training and can be contacted at any time. If you're looking for the best contact center software, Sobot has performed very well in all six aspects mentioned above. Please feel free to contact us for more specific details.
Why choose a cloud contact center?
Scalability: Integrate various channels and systems. Cost-Efficiency: Spend less for customized solution based on actual needs. Flexibility: Access services and data from anywhere. Reliability: Built-in redundancy ensures high availability.
What is contact center AI?
Contact Center AI (CCAI) means that a business uses advanced artificial intelligence (AI) technologies to automate customer interactions, analyze marketing activities, and provide helpful insights. It helps agents to deliver more personalized services to customers, enhancing customer experience. It also helps enterprises comprehensively learn about customer demands and manage their agent teams.
What is the difference between CRM and contact center software?
CRM stands for customer relationship management. Broadly speaking, it allows your enterprise to stay connected to customers across departments, run your business efficiently, and boost customer satisfaction. Narrowly speaking, it is a customer information and data system, which can be integrated with customer contact center system. Contact center software is actually a branch of CRM. It is a tool for businesses' customer service, customer support, operation and sales teams to contact and communicate with customers.
