Grow Your Revenue with the
Help of Great Customer Experience

Sobot More Personalized
More Personalized
AIGC+agent, deliver purchase advice
Solve after-sales issues timely
Prioritize VIP, targeted reply
Sobot More Proactive
More Proactive
Deliver exactly what customer wants
Anticipate needs, offer promotions
Target customers on tags, direct connect
Sobot More Automatic
More Automatic
Complete self-service, automate questions
Free agent teams for more advanced work
Rules and automated workflows
Sobot Higher Satisfaction
Higher Satisfaction
NPS improve by 30%-50%
Customer retention improve by 25%-40%
Sobot Greater Loyalty
Greater Loyalty
Repurchase rate increase by 20%-30%
Engagement rate rise by 15%-35%
Sobot Better Experience
Better Experience
Reduce first-response time by 50%-80%
FCR increase by 40%-70%

Connect Customer across Every Touchpoint

Awareness
Self-service with AI powered
Consideration
Proactive invitation conversation
Comparision
Timely response to demand
Automation
Automate conversations with the power of AIGC, based
on 360° profiles, predict next steps and proactively
pushing product orders
Support
Transfer agent at key moments, outbound call notifica-
tion, seamlessly adjust messaging and offers based on
buyer behavior to enhance purchase intent
Conversion
Order process guide
After-sales Service
Solve various problems
Repeat Purchase
Recommend new products
Promotion
Anticipate customer needs, connect with them in real
time to shorten the time between intent and purchase,
get the support they need, focus on online conversion
Experience
Complaint? Shipping delay? Immediately give customers
responses across any channel, collaboration to solve
issues based on tags and history to ensure loyalty
Omnichannel
Features
Integrations
Sobot Website
Website
Sobot Voice
Voice
Sobot SMS
SMS
Sobot Mail
Mail
Sobot WhatsApp
WhatsApp
Sobot Facebook
Facebook
Sobot App
App
Sobot AIGC
AIGC
Sobot Self-service
Self-service
Sobot Custom Bots
Custom Bots
Sobot ACD
ACD
Sobot Voice AI
Voice AI
Sobot Admin Center
Admin Center
Sobot Dashboard
Dashboard
Sobot Connect with CRM
Connect with CRM
Sobot Robust APIs
Robust APIs
Sobot Unified Data
Unified Data
Sobot Open Platform
Open Platform

Top Retail Companies Choose Sobot

  • MK has partnered with Sobot to construct their pre-sales and after-sales
    services through omnichannel customer service products, efficiently
    managing huge customer conversations.

    88%

    Positive

    Feedback

    95%

    First Contact

    Resolution(FCR)

    78

    Net Promoter Score

    (NPS)

  • Sobot supports omnichannel reception for Samsung 3C products, and
    unified its online and in-store shopping experiences to delight customers.

    96%

    Positive

    Feedback

    97%

    First Contact

    Resolution(FCR)

    15%

    Pre-sales

    Convertion

  • By partnering with Sobot, OPPO gives customers a data-driven personalized
    experience at scaling, driving more revenue, increasing customer retention
    and saving service costs.

    84%

    Chatbot

    Resolution Rate

    93%

    Positive

    Feedback

    57%

    Repurchase

    Rate

More than Products, More than Services

Sobot Specialized Delivery
Specialized Delivery
We provide 4v1 exclusive team service, quickly set up contact center
Free Trial
 Sobot Timely Support
Timely Support
Tailored onboarding, 24x7 support and rapid resolution of urgent problems
Free Trial
Sobot Enterprise-grade Security
Enterprise-grade Security
Authentication of qualifications, global privacy protection to worldwide requirements
Free Trial