Sobot Ticketing System Empowers
Teams with Streamlined Workflows

For Customers
we offer you the best service experience:
· Ticket initiation across all channels · Real-time notification, in-sync feedback · Email communication in problem solving
ticketSubmission
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ticketStatusDemo
For Front-line Agents
we allow you to react immediately:
· Create ticket, coordinate processing · Flexible flow with each part having operators in charge · Easily-checked history, timely notification on ticket progress
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For Business Units
we help you obtain timely feedback
and assist in problem solving:
· Accurately obtain user feedback and participate in ticket collaboration · Communicate with users in time to ensure problem resolution
ticketOverviewDemo
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ticketTeamReportsDemo
For Agent Management Team
we improve your management efficiency:
· Multiple custom fields to meet the personalized process · Customized SLA agreements to provide hierarchical services · Comprehensive statistical reports to build standardized customer service problem handling process

Advantages of Sobot Ticketing System

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Processed on Cellphone

Sobot APP can receive, view, assign and process Tickets, which allows you to quickly solve customer problems anytime at anywhere.

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Seamless connection to Sobot CRM

Real-time connection with Cloud Customer Center, access to customer's browsing track, chat messages, call records and Ticket history at a glance.

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Coordinate with Other Sobot Products

Cooperate with Sobot call center / chatbot / live chat ...pre-sales and after-sales problems can be solved at once to ensure the retention of every customer.