Engage with Customers Instantly on a Single Platform

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Engage with
Customers
Instantly
on a Single Platform

Why Live Chat

  • Why Sobot Live Chat: 100% Acceptance

    100% Acceptance

    Be present where your customers are. No missed or lost calls with a single point of contact via the customer's preferred channel.

    100% Acceptance

    Be present where your customers are. No missed or lost calls with a single point of contact via the customer's preferred channel.

  • Why Sobot Live Chat: 38% Gain in Conversion

    38% Gain in Conversion

    Precise profiling effectively turns visitors into clients. Tailored service makes clients happy and increases revenue.

    38% Gain in Conversion

    Precise profiling effectively turns visitors into clients. Tailored service makes clients happy and increases revenue.

  • Why Sobot Live Chat: Foster Loyalty

    Foster Loyalty

    All conversations in one place makes records relevant, AI-powered agent assist tools boost efficiency, etc, equip agents to extend customers' lifecycle.

    Foster Loyalty

    All conversations in one place makes records relevant, AI-powered agent assist tools boost efficiency, etc, equip agents to extend customers' lifecycle.

Core Features

  • Delight Your Customer

    Omnichannel

    Meet customers where they are.The dialog continues regardless of how they interact. Website, smartphone app, social media platforms like WhatsApp, Facebook, Instagram, Telegram, Discord etc.

    Timely Response

    Customer Segments

  • Improve Productivity

    Unified Workspace

    Customer tracking, prioritization, and response are easier with a unified agent workspace. System integration, efficient collaboration, connected records, and more to assist agents to give better service.

    AI-assisted

    Seamless Collaboration

  • Drive Business Growth

    Intelligent Assign

    Straightforward building blocks and point-and-click interface let anybody design and deploy workflow automations in minutes, regardless of technical experience.

    Built-in Analytics

    System Integration

Where Live Chat is Used

  • Where Sobot Live Chat is Used: Customer Support
    Customer Support

    The best support should be personalized, customized, and conversational

  • Where Sobot Live Chat is Used: Engage and Covert
    Engage and Covert

    Engage, activate and convert customers

  • Where Sobot Live Chat is Used: Enterprise Service Management
    Enterprise Service Management

    Modernize the employee experience for IT, HR, finance, facilities

Where Sobot Live Chat is Used: Customer Support
Customer Support

The best support should be personalized, customized, and conversational

Where Sobot Live Chat is Used: Customer Support
Where Sobot Live Chat is Used: Engage and Covert
Engage and Covert

Engage, activate and convert customers

Where Sobot Live Chat is Used: Engage and Covert
Where Sobot Live Chat is Used: Enterprise Service Management
Enterprise Service Management

Modernize the employee experience for IT, HR, finance, facilities

Where Sobot Live Chat is Used: Enterprise Service Management

Why Customers Love

Why Customers Love Sobot Live Chat

Our website, WhatsApp, Facebook, Twitter, and other sites can all connect to Sobot. So if any of our members send us a message on any channel, our agents can respond on a single workspace, which makes our receiving twice as fast. It definitely had a good effect on our sales.

Why Customers Love Sobot Live Chat

With Sobot, our agents could help a lot of people at once while still giving each one individual attention. This helped us raise the first answer rate by 49%, the conversion rate by 6.8%, and the CSAT rate by 75%, which is truly amazing!

Why Customers Love Sobot Live Chat

I think what we've done together with Sobot has made a huge difference in how quickly we can handle complicated tasks and get 93% CSAT, which has never been seen before.

Our website, WhatsApp, Facebook, Twitter, and other sites can all connect to Sobot. So if any of our members send us a message on any channel, our agents can respond on a single workspace, which makes our receiving twice as fast. It definitely had a good effect on our sales.

With Sobot, our agents could help a lot of people at once while still giving each one individual attention. This helped us raise the first answer rate by 49%, the conversion rate by 6.8%, and the CSAT rate by 75%, which is truly amazing!

I think what we've done together with Sobot has made a huge difference in how quickly we can handle complicated tasks and get 93% CSAT, which has never been seen before.

Why Customers Love Sobot Live Chat Why Customers Love Sobot Live Chat

More Features

  • Sobot: Live Chat_Customize the Widget

    Customize the Widget

    Personalize the widget to match your brand’s image that would resonate with customers to increase the chances of engagement.

  • Sobot: Live Chat_Customer 360

    Customer 360

    Images, videos, attachments, gifs, calendar, dropdown, carousels, in-message FAQs.

  • Sobot: Live Chat_Rich Messaging

    Rich Messaging

    Without coding, our click-to-build workflow designer lets you construct rich, personalized bot interactions.

  • Sobot: Live Chat_Auto-Translation

    Auto-translation

    Automatically translate messages from all channels bi-directionally.

  • Sobot: Live Chat_Create Contacts

    Create Contacts

    Automatically create contacts whenever someone contacts you through any channel you have configured.

  • Sobot: Live Chat_Agent Actions

    Agent Actions

    Reassign conversations to other agents, update properties and resolve conversations.

  • Sobot: Live Chat_Satisfaction Surveys

    Satisfaction Surveys

    Measure the quality of your customer service by sending out precise and well-crafted customer satisfaction surveys.

  • Sobot: Live Chat_Analytics

    Analytics

    Customizable data reports with hundreds of metrics, make informed decisions to help your business scale.