Public Opinion Analysis
Auto Pop-up Invitations
Live Chat Proactive Invitation
Hot Questions Recommendation
Indicators such as workload/service quality/
satisfaction of agents are provided for management.
Complete statistics of customer source/keyword/landing
page/browsing track for tracking the marketing effect.
Record customer chat history/message, etc., for perfectly
understanding every communication.
More suitable for the mobile era, adaptable for complex network environment
"Two-site with three-datacenter"
disaster preparedness solution
Comprehensive SLA coverage
system and payout plan
Big data cluster
Sobot supports desktop website, mobile website, APP, WhatsApp, Messenger, SMS and other channels.
Enterprises can decide whether to use Live Chat or Chatbot according to their business scenarios.
Enterprises can set different skill groups according to their business needs and allocate agents under the relevant groups for targeted solutions.
In addition to plain text, agents can also answer questions through a variety of ways such as emojis, images, rich text, hyperlinks, etc.
Enterprises can set some preferences for auto-response for some specific scenarios, such as agent offline, timeout and no response.
While customers are browsing the website, the system can automatically pop-up windows to invite them to join the consultation.
Agents can choose to initiate invitations to users who are in the queue or browsing the website, further promoting the conversion of orders.
After a new chat is established, the chat history can also be seen, helping the agent to better locate the problem and reduce information disconnection.
Agent can access the basic information of users, including nicknames, contact information, order records, etc. Private CRM can also connect to the Sobot CRM if enterprise needs.
Visitors' information can be collected based on multiple dimensions such as customer source channels, search terms, etc. to better help enterprise analyze lead placement.
Agent in the reception can view the user's visit track in each page, to better understand the real needs of users, reduce costs while promoting the conversion of orders to improve.
Administrators can query the user visit data of each channel by both chat and visitor dimensions, and can select different parameters to customize query reports and export reports.
Enterprises can check the daily work of agents, and configure quality control scoring criteria and inspection labels.
Enterprise administrators can not only visually view and statistically analyze the overall workload of agent, but can also target the reception of specific agent.
Administrators can customize the reception of Live Chat or Chatbot by different conditions . Accordingly, enterprises can better monitor service quality.
Customers can not only score the work of agent at the end of the chat, but can also select the appropriate rating tags when doing so.