10 Free Cloud Based Help Desk Solutions for Small Businesses

Flora An

·August 29, 2025

·15 min read

Looking for the best free cloud based help desk solutions? You want help desk software that makes customer support easy for small businesses. Think about features like AI-powered productivity, automated ticket management, omnichannel support, and strong security. Sobot, Sobot AI, and Sobot call center give you smart options for customer care.

Cloud Based Help Desk Solutions Overview

What Is Help Desk Software

You might wonder what help desk software actually does. Think of it as your digital assistant for customer support. It helps you track, organize, and resolve customer questions or problems. With cloud based help desk solutions, you don’t need to install anything on your own computers. Everything runs online, so you can access your support tools from anywhere. Here’s a quick look at how cloud based help desk solutions compare to traditional on-premise systems:

Aspect	On-Premises	Cloud
Deployment	Resources are deployed in-house within your business.	Resources are hosted by the provider and accessed online.
Maintenance	You handle updates and fixes yourself.	The provider manages updates and maintenance for you.

Sobot, for example, offers cloud based help desk solutions that include a ticketing system, live chat, chatbot, AI Agent, call center, voicebot, and WhatsApp Business API. You get a full suite of tools to manage customer support in one place.

Benefits for Small Businesses

Cloud based help desk solutions bring big benefits to small businesses. You save money because you don’t need to buy expensive hardware. You also cut down on IT headaches since the provider handles maintenance. Many companies see a 28% drop in IT costs and up to 25% less employee downtime after switching to cloud based help desk solutions. You also get better disaster recovery and backup, which keeps your customer data safe.

Did you know? The global help desk software market is growing fast, with a projected value of $13 billion by 2030 and an 11.5% annual growth rate.

Key Features

When you look for free cloud based help desk solutions, focus on features that make customer support easier:

Intuitive user interface for quick adoption.
Affordable and scalable plans.
Automation tools to handle repetitive tasks.
Reporting and analytics for tracking performance.
Multi-channel support—manage email, chat, and social media in one place.
Third-party integrations with tools you already use.
SLA management to keep your promises to customers.

Sobot’s free ticketing system, for example, lets you automate ticket assignments, set priorities, and manage customer inquiries from multiple channels. This means you can deliver fast, reliable support without extra cost.

Free Help Desk Software List

Choosing the best free helpdesk for your business can feel overwhelming. You want customer support tools that are easy to use, affordable, and packed with features. Let’s walk through the top 10 free help desk software options. Each one gives you a cloud-based solution to manage customer support without breaking the bank.

Sobot Ticketing System

You want a free help desk software that works across all your channels. Sobot Ticketing System gives you a unified platform for email, voicemail, and chat. You can automate ticket assignments, set priorities, and track customer inquiries in real time. Sobot uses AI to boost efficiency, so you spend less time on manual tasks. You get smart notifications, trusted analytics, and multilingual support. The system is easy to start, even if you have no coding experience.

Here’s a quick look at why Sobot is one of the best free helpdesk options for small businesses:

Feature	Benefit
Automated Workflow	Streamlines processes across multiple channels, saving time and effort.
Automated Booking Management	Reduces missed appointments and improves lead handling.
Precise Targeting	Enhances customer loyalty through timely updates and offers.
Easy to Start	Quick setup without coding, ideal for small business owners.
AI for Efficiency	Increases service efficiency with AI tools.
Marketing for Growth	Supports multi-channel marketing to boost business visibility.

OPPO, a global smart device leader, used Sobot’s ticketing system and chatbot to handle huge spikes in customer inquiries. They saw an 83% chatbot resolution rate and a 94% positive feedback rate. Sobot helped OPPO cut knowledge base maintenance by 90% and increased repurchase rates by 57%. Read the OPPO story.

Sobot’s free support plan is perfect for small businesses that want to unify customer support, automate ticket management, and grow with smart customer service software. You can get started quickly and scale as your business grows. Try Sobot’s free trial to see how it fits your needs.

Freshdesk

Freshdesk is a popular free help desk software for small businesses. You get email and social ticketing, a knowledge base, and ticket trend reports. The free plan supports up to 10 agents, making it a great choice for small teams. You can manage customer inquiries from different channels and keep customer data secure.

Feature	Description
Email and social ticketing	Manage customer inquiries from various channels.
Knowledge base	Create a self-service portal for customers.
Ticket trend reports	Analyze ticket data for better insights.
Data security	Ensure customer data is protected.

Freshdesk’s free plan lasts for 6 months and is ideal for startups and small businesses. You get integrated ticketing, team collaboration, and basic reports. Unlike Zendesk, Freshdesk offers a free version, giving you an edge if you want to keep costs low. The platform is scalable, so you can expand your customer support operations as your business grows.

Zoho Desk

Zoho Desk gives you a cloud-based help desk with multichannel support. You can manage email, web forms, and self-service portals in one place. The free plan lets you set up SLAs, automate escalations, and create notification rules. You get contextual ticket views, smart integrations, and multi-language support.

Feature	Description
Multichannel support	Supports critical channels like email, web forms, and self-service portals in a unified interface.
Contextual views	Provides ticket views with customer interaction histories and timelines for better understanding.
Intelligent automations	Allows setting up SLAs, automated escalations, and notification rules to enhance service efficiency.
Smart integrations	Enables secure remote support sessions and integrates with Google Apps for seamless operations.
Email Ticketing	Converts customer emails into tickets, organizing them for easy tracking and response management.
Help Center	Facilitates the creation of a self-service portal with FAQs and help articles, customizable to brand.
Multi-language support	Allows setting up help articles in various languages for customer convenience.
Macros	Enables creation of macros for repetitive tasks, saving time and effort in daily operations.

Zoho Desk’s free plan works for up to three users. You get basic automation and reporting, but advanced features are limited. If you run a small business help desk with a small team, Zoho Desk is a solid choice.

Spiceworks

Spiceworks offers a free help desk ticketing software that’s easy to use. You get a user-friendly interface, advanced ticket handling, and collaboration tools. Spiceworks lets you set up real-time alerts, dashboards, and a knowledge base. You can manage tickets from any device and link hardware or software inventory for better troubleshooting.

Feature	Description
User-Friendly Interface	Simplified interface for quick ticket submission with customizable fields.
Advanced Ticket Handling	Tickets are automatically routed and escalated based on predefined rules.
Collaboration Tools	Multiple agents can work together through internal notes and shared updates.
Real-Time Alerts	Configurable alerts keep users and technicians informed about ticket changes.
Reporting Capabilities	Dashboards provide real-time visual summaries of key metrics like open tickets.
Knowledge Base Integration	Technicians can create and link articles directly to tickets for faster resolutions.
Mobile Access	Responsive design allows ticket management from any device.
Self-Service	Users can resolve common issues independently through FAQs and knowledge base articles.
SLA Tracking	Monitors response and resolution times to ensure compliance with service commitments.
Asset Management Integration	Links hardware and software inventory to tickets for context-rich troubleshooting.

Spiceworks is one of the best free helpdesk options for IT teams and small businesses that want free support and asset management in one platform.

Desk365

Desk365 gives you a free help desk software with multi-channel support. You get a shared inbox, email ticketing, and a customer support portal. The platform consolidates customer conversations from different channels, so your team never misses a ticket.

Feature	Description
Shared Inbox	Enables team members to manage customer tickets from a centralized interface, ensuring prompt responses and preventing email oversight. It supports omnichannel integration, consolidating customer conversations from various channels.
Email Ticketing	Simplifies ticket assignment by transforming customer emails into tickets and assigning them to the appropriate support agent for resolution.
Customer Support Portal	Allows customers to submit tickets and access help resources, enhancing the multi-channel support experience.

Desk365 is perfect for small businesses that want affordable, cloud-based help desk software with easy ticket management and multi-channel support.

Raiseaticket

Raiseaticket stands out as a free help desk software for small businesses. You get a centralized portal, multi-channel communication, and SLA management. The platform supports up to 12,000 tickets per year at no cost. You can use automated alerts, escalation, and routing to handle tickets efficiently.

Feature/Benefit	Description
Centralization	Centralizes customer services in a single portal.
Versatility	Versatile and easy to use for various business types.
Cost	Completely free, supporting up to 12,000 tickets per year.
Support	Responsive online support team with 24/7 Live Rep.
SLA Management	Includes Service Level Agreement (SLA) Management and Ticket Management.
Multi-Channel Communication	Supports multi-channel communication for better customer interaction.
Automated Features	Offers alerts, escalation, and automated routing for efficient ticket handling.

Raiseaticket is one of the best free helpdesk options for small businesses that want free support and easy ticket management.

Hesk

Hesk gives you a free help desk ticketing software with customizable ticket forms, automated email notifications, and a knowledge base module. You can assign tickets, set priorities, and use advanced search and filtering. Hesk supports multiple languages and offers role-based access control.

Feature	Description
Customizable Ticket Submission Form	Tailors fields to capture specific information relevant to the support process.
Automated Email Notifications	Sends timely updates to both customers and support staff regarding ticket status changes.
Knowledge Base Module	Enables publication of FAQs and troubleshooting articles, reducing repetitive inquiries.
Ticket Assignment	Facilitates allocation of tickets to specific staff members or departments.
Ticket Prioritization	Supports categorizing issues based on urgency and impact.
Advanced Ticket Search and Filtering	Improves management efficiency by enabling searches by status, category, or date.
Multilingual Support	Adapts to international organizations with support for multiple languages.
Ticket Locking Mechanism	Prevents multiple agents from working on the same ticket simultaneously.
Customizable Canned Responses	Provides quick reply templates to accelerate response times for common inquiries.
Audit Trail	Maintains a complete history of all actions and communications on each ticket.
File Attachments	Permits users to add relevant documents or logs to support issues.
Reporting and Statistics Tools	Generates insights on ticket volume, response times, and staff performance.
Role-Based Access Control	Allows administrators to define permissions and restrict functionalities by user roles.
Customizable Dashboard	Displays key metrics and pending tasks in a personalized interface.
SSL Encryption	Secures data transmission between users and the help desk server.

Hesk is a great free help desk software for small businesses that want simple ticket management and strong security.

Help Scout

Help Scout offers a free help desk software with a shared inbox, knowledge base, and help widget. You can automate up to 10 workflows and track customer happiness with built-in reports. The platform supports unlimited users and gives you two-factor authentication for security.

Feature	Description
Shared Inbox	1 shared inbox with unlimited users, allowing for team collaboration and efficient conversation management.
Knowledge Base	1 Docs site for help documentation, managed by unlimited users, enabling team knowledge sharing.
Help Widget	Beacon widget for self-service options and live chat, enhancing customer interaction.
Automation	Up to 10 workflows for automated actions on conversations, streamlining support processes.
Reporting	Reports on volume, responses, and customer happiness, aiding in performance tracking.
Security	Two-factor authentication for account security, ensuring safe access for users.

Help Scout is one of the best free helpdesk options for small businesses that want free support, team collaboration, and easy automation.

osTicket

osTicket gives you a free help desk software with email-to-ticket conversion, customizable forms, and auto-responders. You can manage SLAs and automate ticket filters. The platform is open source, so you can customize it to fit your needs.

Feature/Limitations	Description
Email-to-ticket conversion	Converts emails into support tickets.
Customizable ticket fields and forms	Allows customization of ticket submission forms.
Auto-responder and ticket filters	Automates responses and organizes tickets.
SLA management	Manages service level agreements for tickets.
Limitations	No built-in reporting and outdated interface.

osTicket is a good choice for small businesses that want free support and flexible ticket management.

Bitrix24

Bitrix24 offers a free help desk software with unlimited users, 5 GB of storage, and a full suite of collaboration tools. You get chat, HD video calls, a company workspace, and a CRM system. The platform includes task and project management, electronic signatures, and a contact center for customer support.

Unlimited number of users at no cost
5 GB of storage space
Collaboration tools including Chat, HD Video calls, Calendar, and Company Workspace
Team communication through Feed and Knowledge Base
Task and Project management features
Customer Relationship Management (CRM) system
Electronic signatures with Bitrix24.Sign
Contact Center for managing customer support interactions

Bitrix24 is one of the best free helpdesk options for small businesses that want free support, team collaboration, and customer relationship management in one cloud-based solution.

Tip: If you want to try out these free help desk software options, look for a free trial or demo. Most platforms let you test their customer support software before you commit.

You can find the best free helpdesk for your business by comparing features, pricing, and support channels. Each solution gives you free support and customer support tools to help you deliver great service. Whether you need ticket management software, a customer service platform, or cloud-based help desk ticketing software, these free options make it easy to get started and grow.

Free Helpdesk Software Comparison

Features Table

You want to see how free help desk software stacks up. Here’s a table that shows key features for small businesses. You can compare cloud-based solutions and pick the best fit for your customer support needs.

Solution	Key Features	Scalability	User Experience
Sobot	Unified channel management, AI automation, SLA, multilingual, analytics	Scalable for growth	Simple and intuitive
Freshdesk	Multi-channel, automation, SLA, knowledge base	Good for teams	Clean and easy
Zoho Desk	Ticketing, live chat, contextual views	Best at higher tiers	Intuitive
Spiceworks	Asset management, ticket routing, reporting	Small teams	User-friendly
Desk365	Shared inbox, portal, email ticketing	Small businesses	Easy to use
Raiseaticket	Centralized portal, SLA, alerts	Free up to 12,000 tickets	Versatile
Hesk	Custom forms, notifications, knowledge base	Small businesses	Simple dashboard
Help Scout	Shared inbox, automation, reporting	Unlimited users	Collaborative
osTicket	Custom forms, auto-responder, SLA	Open source	Flexible
Bitrix24	CRM, chat, video calls, project management	Unlimited users	All-in-one workspace

Sobot stands out with unified channel management and smart automation. You get a cloud-based solution that grows with your business.

Pricing Overview

You care about cost. Free support matters when you run a small business. Most free help desk software gives you basic features at no cost. Some offer a free trial or free plan with limits on users or tickets. Sobot’s free plan lets you start with essential customer support tools and scale up as you grow. Freshdesk and Zoho Desk offer affordable pricing plans if you need more advanced features. Bitrix24 gives you unlimited users for free, but storage is limited.

Use Cases

You want customer support software that fits your business. Sobot works for retail, e-commerce, and service providers who need unified support across channels. Freshdesk is great for e-commerce with automation and multi-channel support. Zoho Desk helps all business sizes manage customer inquiries. Help Scout is perfect for teams that want collaboration. Bitrix24 suits businesses that need a customer service platform with CRM and project management.

Tip: Try a free trial before you choose. You can test features and see which customer service software works best for your team.

Choosing the Best Cloud Based Help Desk Solution

Picking the right free cloud-based help desk software can feel like a big decision, but you can make it simple by focusing on what matters most for your business. Let’s break it down so you can find the best free solutions for your customer support needs.

Usability

You want free help desk software that feels easy from day one. Look for tools that let you manage customer support without a steep learning curve. Here’s a quick table to help you spot the most important usability factors:

Usability Factor	Description
Cost Efficiency	Free cloud-based solutions save you money on infrastructure and support costs.
Security	Protect customer data with secure access and permissions.
Incident Management	Automate ticket routing for faster customer support.
Improved Collaboration	Use private notes and shared knowledge to help your team support customers together.
Omnichannel Support	Handle customer questions from email, chat, and social media in one place.
Automated Ticketing	Let the system assign and follow up on tickets for you.

You want a dashboard that keeps everything clear. Sobot’s free help desk software gives you omnichannel support, so you can help customers on any channel without extra cost.

Integrations

Integrations make your free help desk software even more powerful. You want tools that connect with your favorite apps, like e-commerce platforms or CRMs. This way, you can pull in customer data and manage support tickets faster. Sobot’s solutions let you link with platforms like Shopify, so you never miss a customer request. Automation of ticketing and tagging helps you handle over 100 tickets in just a few hours. That means your team can focus on customer support, not manual work.

Scalability

Your business will grow, so your free help desk software should grow with you. Choose solutions that let you add more users, channels, or features as you need them. Sobot’s cloud-based platform scales up easily, so you can keep offering great customer support as your team and customer base expand. You won’t have to worry about switching tools or losing data when you upgrade.

Support Channels

Customers want to reach you in different ways. The best free help desk software gives you support across email, chat, phone, and social media. Omnichannel support means you can answer every customer, no matter where they start the conversation. Sobot’s free trial lets you test all these channels before you commit. You can see how easy it is to manage customer support from one place, saving time and keeping customers happy.

Tip: Always check the pricing page for each solution. Some free plans offer more support channels or features than others, so compare before you decide.

You want free help desk solutions that make customer support easy. These free tools help you solve customer issues fast and keep your business growing. Check out this table to see how free help desk software boosts customer retention:

Benefit	Description
Faster Support	Free help desk software gives you quick customer support and happier users.
IT Services Growth	Spending on free support tools keeps rising, showing strong demand.
Customer Service Solutions	Free support software helps nearly half of all businesses.

Try a free help desk today. You can improve customer support, build loyalty, and grow your business. Sobot gives you free support across every channel. Start your free journey now!

FAQ

What makes free help desk software a good choice for small businesses?

You save money with free tools. You get basic customer support features. Many free platforms let you manage tickets and help customers without extra cost.

Can free help desk solutions handle customer requests from different channels?

Yes, you can use free help desk software to manage customer questions from email, chat, and social media. This helps you give better support every day.

How do I know if a free help desk platform is secure for customer data?

You should check if the free software uses SSL encryption and offers role-based access. Many free solutions protect customer information and keep your support safe.