Top 10 Alternatives to Freshdesk for Customer Support in 2025

Many organizations seek alternatives to freshdesk due to rising costs, growing support teams, or the need for advanced automation. For example, Sobot provides an all-in-one contact center solution trusted by over 10,000 brands and handles more than 6 million daily online communications. Sobot AI powers unified ticketing and customer engagement, helping businesses boost efficiency and satisfaction. Companies value flexible platforms that scale with their needs and support global operations.

Quick Comparison Table

Choosing the right customer support platform can transform business operations. The table below highlights the top Freshdesk alternatives for 2025, focusing on pricing, features, and ideal use cases. This overview helps decision-makers quickly compare leading solutions, including Sobot, which stands out for its unified omnichannel ticketing system and AI-powered automation.

Pricing

Most Freshdesk alternatives offer flexible plans. Sobot’s ticketing system starts at $29 per month, providing advanced omnichannel support and AI-powered automation. LiveAgent offers a lower entry price, but Sobot delivers more value for businesses needing unified customer support. Many platforms provide free trials, so teams can test features before committing.

Features

Freshdesk alternatives vary in their feature sets. Sobot stands out with its unified omnichannel platform, AI ticketing, multilingual support, and deep analytics. These features help businesses manage customer support across email, chat, and voice channels. Other platforms may focus on shared inboxes, CRM integration, or workflow automation. Sobot’s ticketing system also integrates with e-commerce platforms, making it a strong choice for global brands.

Best For

Each Freshdesk alternative serves different business needs. Sobot fits fast-growing companies that require scalable, intelligent customer support. Its omnichannel ticketing system and automation tools help teams handle high volumes efficiently. Other platforms may suit small teams, startups, or organizations focused on sales or project management. Decision-makers should match their requirements to the platform’s strengths for the best results.

Why Consider Alternatives to Freshdesk

Common Pain Points

Many businesses face challenges when using Freshdesk. As companies grow, they often need more advanced features and better scalability. Some users report that Freshdesk’s pricing increases as teams expand, making it less cost-effective for larger organizations. Others find that certain automation tools or integrations do not meet their specific needs. Support teams may also struggle with managing customer conversations across multiple channels if the platform does not offer true omnichannel support.

For example, a global brand may require a ticketing system that supports multiple languages and integrates with e-commerce platforms. If Freshdesk cannot deliver these features efficiently, businesses start searching for alternatives to freshdesk. Sobot addresses these pain points by offering a unified platform with AI-powered ticketing, multilingual support, and seamless integration with popular business tools. According to Sobot’s official website, their system handles over 6 million online communications daily, showing its ability to scale with growing demand.

Tip: Companies should regularly review their support platform to ensure it aligns with their evolving needs.

Business Needs

Every business has unique requirements for customer support. Some need advanced automation to reduce manual work, while others prioritize analytics to track performance. Fast-growing companies often look for solutions that can scale quickly and handle high ticket volumes. Global brands may need multilingual support and integration with various communication channels.

Sobot’s ticketing system meets these needs by providing AI-driven automation, trusted analytics, and support for multiple languages. The platform helps businesses manage tickets from email, chat, and voicemail in one place. This unified approach improves efficiency and customer satisfaction. When evaluating alternatives to freshdesk, decision-makers should consider factors like scalability, integration capabilities, and ease of use. Choosing the right platform ensures support teams can deliver excellent service as the business grows.

Sobot Ticketing System

Key Features

Sobot Ticketing System provides a unified platform for managing customer support across email, chat, and voicemail. The system uses AI-powered automation to route tickets, set priorities, and send smart notifications. Multilingual support allows businesses to serve customers in their preferred language. Sobot integrates with popular e-commerce platforms like Shopify, making it easy for brands to connect support with sales. The platform offers trusted analytics, giving managers real-time insights into team performance and ticket trends. With features like SLA management, canned responses, and ticket merging, Sobot helps teams resolve issues quickly and efficiently.

Benefits

Businesses using Sobot Ticketing System see faster response times and higher customer satisfaction. Automation reduces manual work, so agents can focus on complex cases. The unified workspace brings all customer data together, making it easier to personalize support. Multilingual capabilities help global brands reach more customers. Integration with business tools streamlines workflows and improves productivity. Sobot’s system stability reaches 99.99%, ensuring reliable service even during peak periods. Over 10,000 brands trust Sobot to handle millions of daily communications, showing its ability to scale with business growth.

Sobot’s analytics dashboard helps managers spot trends and improve team performance.

Customer Success Story

OPPO, a global leader in smart devices, partnered with Sobot to improve customer service during high-demand periods. By using Sobot’s chatbot and ticketing system, OPPO automated responses to common questions and freed agents to handle complex issues. The result: an 83% chatbot resolution rate, a 94% positive feedback rate, and a 57% increase in repurchase rate. Sobot also helped OPPO reduce knowledge base maintenance by 90%. This success shows how Sobot supports large enterprises with scalable, intelligent solutions. Read more about OPPO’s story.

Comparison with Freshdesk

Sobot stands out among alternatives to freshdesk by offering a truly unified omnichannel experience. Its AI-powered ticketing, multilingual support, and seamless integrations help businesses manage high volumes of customer interactions. Sobot’s platform delivers advanced automation and analytics, making it a strong choice for companies seeking efficiency and growth. The system’s reliability and scalability make it ideal for both fast-growing startups and established global brands.

Zendesk

Features

Zendesk provides a comprehensive suite for customer support. The platform brings together email, chat, phone, and social media into one workspace. Teams can use AI-powered automation to handle repetitive tasks and route tickets efficiently. Zendesk offers customizable dashboards, allowing managers to track performance and customer satisfaction. The system supports integration with many business tools, including CRM and e-commerce platforms. Zendesk also complies with global data privacy standards, such as GDPR and CCPA, which helps businesses operate internationally.

Pros and Cons

Pros:

• Omnichannel support consolidates customer interactions from multiple channels.
• Customizable dashboards and robust analytics help teams monitor key metrics.
• AI-powered workflow automation reduces manual work and enhances self-service.
• Strong security features and compliance with global regulations.
• Extensive customization and scalability for growing businesses.

Cons:

• The platform can feel complex, especially for new users or small teams.
• Pricing may be expensive and less flexible for smaller organizations.
• Some customizations require technical expertise or developer support.
• Users on non-premium plans report slow customer support response times.
• The Explore reporting tool can be difficult to use, with limited documentation.

Note: Many users appreciate Zendesk’s powerful features, but some find the learning curve steep and support inconsistent.

Pricing

Zendesk offers several pricing tiers. The Suite Team plan starts at $55 per agent per month. Higher tiers provide advanced automation, analytics, and customization. Some users mention frequent changes in pricing structure, which can affect budgeting. Small businesses may find the cost challenging as their teams grow. Free trials are available for new users to test the platform before committing. For companies seeking cost-effective solutions, alternatives to freshdesk like Sobot start at $29 per month and offer unified omnichannel support with AI automation.

Comparison

Zendesk remains a popular choice for enterprises needing advanced features and global compliance. However, businesses looking for simpler onboarding, lower costs, or easier customization often explore alternatives to freshdesk. Sobot, for example, delivers a unified ticketing system with AI-powered automation, multilingual support, and seamless integration with e-commerce platforms. Sobot’s platform also provides trusted analytics and a 99.99% system stability rate, making it a strong option for fast-growing brands.

Zoho Desk

Features

Zoho Desk offers a robust set of tools for customer support teams. The platform supports multi-channel ticket management, allowing agents to handle emails, social media, and live chat from a single dashboard. Users can automate repetitive tasks with workflow rules and macros. Zoho Desk includes a knowledge base for self-service, which helps reduce ticket volume. The system provides AI-powered suggestions to agents, improving response accuracy. Managers can track performance with built-in analytics and customizable reports. Zoho Desk also integrates with popular business apps like Zoho CRM and Slack, making it easy to connect support with other business functions.

Pros and Cons

Pros:

• Easy-to-use interface helps teams onboard quickly.
• Automation features save time and reduce manual work.
• Strong integration with other Zoho products.
• Customizable dashboards and reports.

Cons:

• Advanced features may require higher-tier plans.
• Some users report limited customization for certain workflows.
• The mobile app can feel less responsive compared to the web version.

Note: Zoho Desk works well for small and medium businesses that want a balance of features and affordability.

Pricing

Zoho Desk offers several pricing tiers. The Standard plan starts at $20 per agent per month. The Professional plan costs $35 per agent per month and adds advanced automation and analytics. The Enterprise plan, at $50 per agent per month, includes AI features and deeper customization. Zoho Desk provides a 15-day free trial for new users. Many businesses find Zoho Desk cost-effective compared to other alternatives to freshdesk.

Comparison

Zoho Desk stands out for its affordability and integration with the Zoho ecosystem. It suits businesses that already use Zoho apps or want a flexible support platform. While Zoho Desk offers strong automation and analytics, some companies need more advanced omnichannel capabilities. Sobot, for example, delivers a unified ticketing system with AI-powered automation, multilingual support, and seamless integration with e-commerce platforms. Sobot’s platform also provides trusted analytics and a 99.99% system stability rate, making it a strong choice for fast-growing brands seeking reliable alternatives to freshdesk.

Intercom

Features

Intercom offers a modern platform for customer messaging and support. The system combines live chat, email, and automated bots in one workspace. Teams use Intercom to send targeted messages, answer questions, and guide users through onboarding. The platform supports in-app messaging, which helps companies engage customers directly inside their products. Intercom also provides a help center for self-service and integrates with many business tools. The system uses automation to route conversations and collect feedback. Many companies choose Intercom for its user-friendly interface and real-time communication features.

Pros and Cons

Pros:

• Real-time chat and messaging improve customer engagement.
• Automation features save time for support teams.
• In-app messaging helps guide users during onboarding.
• Integrates with popular business tools.

Cons:

• Pricing can increase quickly as teams grow.
• Some users find advanced features complex to set up.
• Reporting tools may lack depth for large enterprises.

Note: Intercom works well for SaaS companies and startups that want fast, interactive support.

Pricing

Intercom uses a tiered pricing model based on the number of seats and features. The Starter plan begins at $39 per month, which includes basic chat and messaging. Advanced plans add automation, reporting, and integrations. Costs can rise for larger teams or companies with high conversation volumes. Intercom offers a 14-day free trial for new users. Businesses looking for cost-effective alternatives to freshdesk may consider platforms like Sobot, which start at $29 per month and include omnichannel support and AI-powered ticketing.

Comparison

Intercom stands out for its real-time chat and in-app messaging. These features help companies engage users quickly and provide instant support. However, some businesses need a more unified platform that handles all channels, including voice and email, in one place. Sobot delivers a comprehensive solution with omnichannel ticketing, AI automation, and multilingual support. Companies seeking alternatives to freshdesk often compare Intercom’s messaging strengths with Sobot’s unified approach and analytics. The right choice depends on the company’s size, budget, and support needs.

Help Scout

Features

Help Scout provides a shared inbox for customer support teams. The platform allows agents to manage email, live chat, and help center articles from one place. Teams can use saved replies to answer common questions quickly. Help Scout includes collision detection, which prevents two agents from replying to the same customer at the same time. The system offers reporting tools that track response times and customer satisfaction. Help Scout integrates with over 90 apps, including Slack and HubSpot. The platform also supports custom branding for the help center.

Pros and Cons

Pros:

• Simple interface helps teams get started fast.
• Shared inbox improves team collaboration.
• Automation features save time on repetitive tasks.
• Integrates with many popular business tools.

Cons:

• Limited advanced automation compared to some platforms.
• Reporting features may not meet the needs of large enterprises.
• No built-in phone support.

Note: Help Scout works well for small to medium-sized businesses that want an easy-to-use support tool.

Pricing

Help Scout offers three main plans. The Standard plan costs $25 per user per month and includes basic features like shared inbox and live chat. The Plus plan, at $50 per user per month, adds advanced reporting and integrations. The Pro plan costs $65 per user per month and provides enterprise-level features. All plans include a 15-day free trial. Help Scout’s pricing makes it a good choice for growing teams that need flexibility.

Comparison

Help Scout stands out for its simplicity and focus on email-based support. Teams that want a straightforward solution often choose Help Scout. However, businesses that need a unified omnichannel platform with AI-powered automation may look for alternatives to freshdesk. Sobot, for example, offers a ticketing system that handles email, chat, and voicemail in one place. Sobot’s platform also provides multilingual support and advanced analytics, making it a strong option for global brands.

HubSpot Service Hub

Features

HubSpot Service Hub offers a wide range of tools for customer support teams. The platform includes a shared inbox, live chat, ticketing, and a knowledge base. Teams can use automation to assign tickets and send follow-up emails. HubSpot integrates with its CRM, allowing agents to view customer history and personalize responses. The platform provides reporting dashboards that track metrics like ticket volume and response time. HubSpot also supports customer feedback surveys, which help businesses measure satisfaction. Many companies use HubSpot Service Hub to centralize support and improve customer experience.

Pros and Cons

Pros:

• Seamless integration with HubSpot CRM.
• User-friendly interface for quick onboarding.
• Automation features reduce manual work.
• Built-in knowledge base and feedback tools.

Cons:

• Advanced features require higher-tier plans.
• Some users report limited customization for workflows.
• Pricing can increase as teams grow.

Note: HubSpot Service Hub works well for businesses that already use HubSpot’s marketing or sales tools.

Pricing

HubSpot Service Hub offers several pricing tiers. The Starter plan begins at $45 per month and includes basic ticketing and live chat. The Professional plan costs $450 per month and adds automation, reporting, and customer feedback surveys. The Enterprise plan, at $1,200 per month, provides advanced features like playbooks and custom objects. HubSpot offers a free version with limited features. Many businesses start with the free plan and upgrade as their needs grow. For detailed pricing, visit HubSpot’s official pricing page.

Comparison

HubSpot Service Hub stands out for its CRM integration and ease of use. Companies that want a unified platform for sales, marketing, and support often choose HubSpot. However, some businesses need more advanced omnichannel capabilities or multilingual support. Sobot, for example, provides a unified ticketing system with AI-powered automation, trusted analytics, and support for multiple languages. When evaluating alternatives to freshdesk, decision-makers should consider their need for scalability, automation, and integration with existing tools.

LiveAgent

Features

LiveAgent offers a multi-channel help desk solution. The platform brings together email, live chat, phone, and social media messages in one dashboard. Teams can use automation to assign tickets and set priorities. LiveAgent supports over 200 integrations, including e-commerce platforms and CRM tools. The system provides a built-in call center, which helps businesses manage voice support without extra software. Managers can track performance with real-time analytics and reporting tools. The platform also includes a customer portal and knowledge base for self-service.

Pros and Cons

Pros:

• Easy setup and user-friendly interface.
• Real-time live chat and call center features.
• Affordable entry-level pricing.
• Supports a wide range of integrations.

Cons:

• The interface can feel outdated to some users.
• Advanced automation features may require higher-tier plans.
• Reporting tools offer limited customization.

Note: LiveAgent works well for small businesses and startups that want a simple, all-in-one support tool.

Pricing

LiveAgent provides several pricing options. The Ticket plan starts at $15 per agent per month. The Ticket+Chat plan costs $29 per agent per month and adds live chat features. The All-Inclusive plan, at $49 per agent per month, includes call center and advanced automation. LiveAgent also offers a free plan with basic features for small teams. Many companies choose LiveAgent for its flexible pricing and no long-term contracts. For more details, visit LiveAgent’s pricing page.

Comparison

LiveAgent stands out among alternatives to freshdesk for its affordable plans and built-in call center. The platform suits businesses that need multi-channel support without complex setup. However, companies with global operations or high ticket volumes may prefer platforms with advanced automation and multilingual support. Sobot, for example, provides a unified ticketing system with AI-powered automation, trusted analytics, and seamless integration with e-commerce platforms. Sobot’s system stability and scalability make it a strong choice for growing brands.

Kustomer

Features

Kustomer offers a customer service platform that brings all customer conversations into one timeline. The system supports chat, email, SMS, and social media. Agents can see every interaction with a customer in a single view. Kustomer uses automation to route tickets and suggest responses. The platform includes reporting tools that help managers track team performance. Kustomer also integrates with popular business apps, such as Shopify and Salesforce. Many companies use Kustomer to improve response times and personalize support.

Pros and Cons

Pros:

• Unified customer timeline helps agents understand the full customer journey.
• Automation features save time and reduce manual work.
• Integrates with many business tools for a seamless workflow.
• Customizable dashboards provide clear insights.

Cons:

• Some users find the interface complex at first.
• Advanced features may require extra training.
• Pricing can increase for larger teams.

Note: Kustomer works well for retail and B2C brands that want to deliver personalized support.

Pricing

Kustomer offers pricing based on the number of users and features. The Core plan starts at $39 per user per month. The Enterprise plan includes more automation and reporting tools. Companies can request a custom quote for advanced needs. Kustomer provides a free trial so teams can test the platform before buying. For businesses looking for cost-effective solutions, Sobot starts at $29 per month and includes omnichannel ticketing and AI-powered automation. More details about Kustomer’s pricing can be found on their official website.

Comparison

Kustomer stands out for its unified customer timeline and strong automation. Retailers and B2C brands often choose Kustomer to improve customer experiences. However, some businesses need a platform that supports more channels or offers deeper analytics. Sobot provides a unified omnichannel solution with AI ticketing, multilingual support, and trusted analytics. Companies searching for alternatives to freshdesk often compare these platforms to find the best fit for their needs. Sobot’s system stability and integration options make it a strong choice for growing brands.

monday service

Features

monday service offers a flexible platform for customer support teams. Users can build custom workflows using a drag-and-drop interface. The system supports ticket management, automation, and real-time dashboards. Teams can track customer requests from multiple channels, including email and web forms. monday service integrates with popular tools like Slack, Salesforce, and Shopify. The platform provides templates for common support processes, which helps teams get started quickly. Many organizations use monday service to centralize their support operations and improve visibility.

Pros and Cons

Pros:

• Easy-to-use interface with visual workflow builder.
• High level of customization for different business needs.
• Strong integration options with third-party apps.
• Real-time dashboards help managers monitor performance.

Cons:

• Some users report a learning curve for advanced features.
• Automation options may require additional setup.
• Pricing can increase with more users or advanced modules.

Note: monday service works well for teams that want to design their own support processes and need flexibility.

Pricing

monday service uses a tiered pricing model. The Basic plan starts at $30 per user per month. The Standard plan costs $36 per user per month and adds automation and integrations. The Pro plan, at $59 per user per month, includes advanced reporting and time tracking. Enterprise plans offer more security and support. monday service provides a 14-day free trial for new users. Pricing details can be found on their official website.

Comparison

monday service stands out for its customizable workflows and visual dashboards. Teams can tailor the platform to fit unique support needs. However, some businesses need a solution with built-in omnichannel ticketing and AI automation. Sobot provides a unified platform that handles email, chat, and voicemail in one place. Sobot’s ticketing system also offers multilingual support and trusted analytics. Companies searching for alternatives to freshdesk often compare these platforms to find the best fit for their operations.

Choosing the Best Alternatives to Freshdesk

Key Factors

Selecting the right customer support platform requires careful consideration. Decision-makers should start by listing their business needs. Some companies need advanced automation, while others focus on multilingual support or integration with e-commerce platforms. Budget plays a major role. Many organizations compare the total cost of ownership, including setup, monthly fees, and potential add-ons.

Scalability is another key factor. Fast-growing businesses need solutions that can handle more tickets and users as they expand. Sobot, for example, supports over 6 million daily online communications and maintains 99.99% system stability. This reliability ensures smooth operations during peak periods. Integration capabilities also matter. Companies often need their support platform to connect with tools like Shopify or Salesforce. Sobot’s ticketing system offers seamless integration with popular business applications, making it a strong choice among alternatives to freshdesk.

Support channels should match customer preferences. Some customers prefer email, while others use chat or voice. A unified omnichannel platform, such as Sobot, helps teams manage all interactions in one place.

Tip: List your must-have features before comparing platforms. This step saves time and narrows your options.

Evaluation Tips

To find the best alternatives to freshdesk, teams should follow a structured evaluation process:

1. Request a Demo or Free Trial: Most platforms, including Sobot, offer free trials. Use this period to test core features and user experience.
2. Check Integration Needs: Make sure the solution connects with your existing tools and workflows.
3. Assess Scalability: Ask about system limits and performance during high-volume periods.
4. Review Analytics and Reporting: Strong analytics help managers track performance and improve service.
5. Consider Global Support: If your business serves international customers, prioritize multilingual support and global compliance.

A table can help teams compare options:

Note: Always involve key stakeholders in the decision process to ensure the chosen platform meets all business requirements.

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Businesses have many strong alternatives to freshdesk for customer support in 2025. Sobot stands out with its unified omnichannel ticketing, AI automation, and 99.99% system stability. Fast-growing companies benefit from Sobot’s multilingual support and analytics. Small teams may prefer simple platforms, while global brands need scalable solutions. Decision-makers should review their needs and test free trials before choosing. The right platform drives customer satisfaction and business growth.

FAQ

What are the main reasons companies look for alternatives to Freshdesk?

Many companies seek alternatives to Freshdesk due to rising costs, limited scalability, or the need for advanced automation. For example, Sobot offers AI-powered ticketing and omnichannel support, which helps businesses manage millions of daily communications efficiently.

How does Sobot compare to other alternatives to Freshdesk?

Sobot stands out among alternatives to Freshdesk by providing a unified platform with AI automation, multilingual support, and seamless integration with e-commerce tools. Over 10,000 brands trust Sobot for reliable, scalable customer support. Learn more at Sobot’s official website.

Can alternatives to Freshdesk handle global customer support?

Yes, many alternatives to Freshdesk, such as Sobot, offer multilingual support and global compliance. Sobot’s ticketing system supports multiple languages, making it ideal for businesses with international customers.

What features should businesses prioritize when choosing alternatives to Freshdesk?

Businesses should focus on scalability, automation, analytics, and integration capabilities. Sobot, for example, provides trusted analytics, AI-powered ticketing, and integration with platforms like Shopify, making it a strong choice among alternatives to Freshdesk.

Is it easy to switch from Freshdesk to another platform?

Most alternatives to Freshdesk offer migration tools and onboarding support. Sobot provides dedicated assistance and resources to help businesses transition smoothly, ensuring minimal disruption to customer service operations.

Tip: Always test alternatives to Freshdesk with a free trial before making a final decision.