Top Ecommerce Chatbots Every Online Store Should Use

Looking for the best ecommerce chatbots for your online store in 2025? AI chatbots now drive real results in e-commerce by increasing conversions, giving you 24/7 support, and slashing costs. Chatbots like Sobot AI help you connect with shoppers across every channel, answering questions instantly and making shopping easy. Many e-commerce brands see up to 80% lower support costs and higher engagement with chatbot automation.

You want simple, smart e-commerce chatbots that boost engagement and sales. Let’s see how the right chatbot can help your e-commerce business grow.

Best Ecommerce Chatbots 2025

Quick Comparison Table

You want to pick the best ecommerce chatbots for your store, but the choices can feel overwhelming. Here’s a quick table to help you compare the top 10 ecommerce chatbot options for 2025:

Tip: Sobot Chatbot stands out for its easy setup, AI smarts, and ability to connect with customers on any channel, making it a top pick for e-commerce chatbots in 2025.

Key Features Overview

When you look for the best ecommerce chatbots, focus on what matters most for your business. The best chatbots for e-commerce should help you answer questions fast, boost sales, and keep shoppers happy. Here are the top criteria you should check:

Sobot Chatbot checks all these boxes. You get a powerful AI chatbot that works across every channel, speaks multiple languages, and needs no coding. Many e-commerce brands, like Michael Kors, have seen faster response times and higher conversions after switching to Sobot. If you want an ecommerce chatbot that’s easy to use and delivers results, Sobot is a smart choice.

What Are AI Chatbots for Ecommerce

Definition and Core Functions

You might wonder what ai chatbots for ecommerce really are. Leading technology publications describe ai chatbots for ecommerce as automated programs that talk with people using text or chat. These chatbots use advanced AI and natural language processing to sound like real humans. In ecommerce, a chatbot acts like a virtual sales assistant. It helps shoppers find products, answers questions, and guides them through the buying process. This human-like touch builds trust and makes shopping online feel more personal.

Here’s what you can expect from a good ecommerce chatbot:

• Answers customer questions about products, orders, and returns.
• Offers product recommendations based on what shoppers like.
• Helps with checkout and payment steps.
• Collects feedback to improve your store.
• Works across many channels, like your website, WhatsApp, or SMS.

A solution like Sobot’s AI chatbot brings all these features together. You get a chatbot that works 24/7, speaks multiple languages, and connects with your customers on any channel. You don’t need to know how to code. Sobot makes it easy for any ecommerce business to set up smart, helpful chatbots.

How AI Chatbots Improve Customer Service

When you add ai chatbots to your e-commerce store, you make customer service faster and easier. Here’s how ai chatbots help:

• They stay online all day and night, so your customers always get help.
• Chatbots answer simple questions right away. This means less waiting and fewer abandoned carts.
• During busy times, chatbots can talk to many shoppers at once. No one gets left behind.
• They give answers that fit each customer’s needs, making the customer experience better.
• A 2023 global poll showed that 44% of shoppers find chatbots useful for finding product info before buying. That means more people trust and rely on ai chatbots in ecommerce (source).
• Some chatbots, like Sobot, use sentiment analysis to adjust their replies based on how a customer feels. This makes the conversation friendlier.
• Chatbots can send special offers or help at just the right time, boosting engagement and satisfaction.
• They also collect feedback, so you can keep improving your customer service solutions.

If you want your ecommerce store to stand out, using ai chatbots is a smart move. You’ll see happier customers, faster service, and more sales.

Best Chatbots for E-commerce: Reviews

Sobot Chatbot

If you want an all-in-one solution for your e-commerce store, Sobot Chatbot stands out. You get more than just a chatbot. Sobot combines advanced voice technology, live chat, AI-powered chatbots, and a smart ticketing system in one platform. This means you can handle customer calls, automate routine questions, and track issues—all from a single dashboard.

• 24/7 instant support keeps your store open for business at all hours.
• Multilingual chatbots help you serve shoppers worldwide.
• No coding needed—just point, click, and launch.
• Omnichannel support connects you with customers on web, WhatsApp, SMS, and more.

Sobot’s ai chatbots boost conversions by up to 20% with smart recommendations and proactive messages. Michael Kors used Sobot to cut response times by 83% and raise customer satisfaction to 95%. You can see similar results in your store, with higher retention and more sales. Sobot’s ai-powered assistant helps you never miss a sale, even during busy times.

Tip: Sobot’s all-in-one platform makes it easy to manage every customer touchpoint, so you can focus on growing your business.

ManyChat

ManyChat is a popular ecommerce chatbot for stores that want to automate marketing and sales on social media. You can use its drag-and-drop builder to create chatbots for Facebook Messenger, Instagram, and WhatsApp. ManyChat works well for influencer shops and brands that rely on social channels to reach customers.

• Easy integration with Shopify and other e-commerce platforms.
• Automated flows for product recommendations, order updates, and abandoned cart reminders.
• Visual builder lets you set up chatbots without coding.

ManyChat is best if you want to boost engagement and sales through social media. You can quickly launch campaigns and answer customer questions, helping you save time and increase conversions.

Tidio AI

Tidio AI gives you a smart way to connect with shoppers across your website, email, and messaging apps. Its Lyro AI Agent supports omnichannel engagement, so you can talk to customers wherever they are. Tidio’s ai chatbots automate up to 70% of conversations, which means less work for your team.

• Seamless integration with ecommerce platforms and ticketing systems.
• AI-driven insights help you spot trends and improve support.
• Learns from your business data to give human-like responses.

Tidio AI is great for small to midsize e-commerce stores that want to automate support and boost sales. You get analytics to track performance and make your chatbot even smarter over time.

Re:amaze

Re:amaze brings all your customer conversations into one place. You can manage emails, SMS, Facebook Messenger, Instagram, and more from a shared inbox. This makes it easy to keep track of every shopper’s question.

• Pre-built chatbots handle greetings, order status, and FAQs.
• Collision detection stops agents from replying to the same customer at once.
• Flexible pricing fits teams of any size.

Re:amaze is perfect if you want a unified support platform for your e-commerce business. You can automate common questions and still offer personal help when needed.

Heyday

Heyday acts as an ai-powered assistant for your online store. It helps shoppers discover products, answers questions, and guides them through checkout. You can use Heyday to automate support and send personalized product recommendations.

• AI chatbots handle routine questions and suggest products.
• Integrates with major e-commerce platforms.
• Real-time chat for complex issues.

Heyday works best for fashion and lifestyle brands that want to create a personal shopping experience. You can keep customers engaged and help them find what they need fast.

Chatfuel

Chatfuel is a no-code ecommerce chatbot platform built for social media. You can use its drag-and-drop editor to set up chatbots on Facebook Messenger, Instagram, and WhatsApp. Chatfuel helps you automate lead generation, product recommendations, and order tracking.

• Ready-to-use templates for common e-commerce tasks.
• Payment integration lets customers buy directly in chat.
• Advanced targeting for retargeting ads and personalized offers.

Chatfuel is ideal for brands that want to boost sales and support on social channels. You can launch campaigns quickly and manage customer questions with ease.

Ada

Ada gives you a flexible way to automate customer service for your e-commerce store. You can customize conversation flows without any coding. Ada connects with your inventory, order systems, and CRM, so customers always get up-to-date answers.

• Scalable support for growing businesses.
• Easy handoff to human agents for complex questions.
• Continuous improvement through analytics and feedback.

Ada is a strong choice if you want to deliver consistent, high-quality support as your store grows. You can keep customers happy and free up your team for bigger tasks.

Rep AI

Rep AI is a great fit for Shopify merchants who want to increase sales and reduce support workload. Brands like Harney & Sons saw conversion rates jump from 8% to 20% after using Rep AI. You can use it to boost order values and get deep insights into your shoppers’ needs.

Flow XO

Flow XO is a top pick if you want a flexible ecommerce chatbot that handles payments and automates tasks. You can use it to connect with shoppers on many channels and track every interaction.

Octane AI

Octane AI is built for Shopify stores that want to personalize the shopping experience. You can use AI-powered quizzes, conversational pop-ups, and Messenger or SMS automation to engage shoppers.

• Drag-and-drop quiz builder helps you recommend products.
• Detailed analytics show what works best for your audience.
• Helps recover abandoned carts and boost conversions.

Brands like Florence by Mills doubled their conversion rates with Octane AI. You can use quizzes to collect first-party data and send personalized offers. Octane AI is best for Shopify stores focused on conversational marketing and customer engagement.

Note: Each of these ai chatbots brings something unique to the table. When you choose the best chatbots for e-commerce, think about your store’s needs, your customers, and your growth goals.

How to Choose the Best Ecommerce Chatbot

Key Selection Criteria

Picking the right ecommerce chatbot can feel tricky, but you can make it simple by focusing on what matters most. Start by thinking about your store’s needs. Do you want to answer questions fast, boost sales, or give shoppers a personalized experience? Look for chatbots that offer 24/7 support, handle lots of questions at once, and work across different channels.

Here’s a quick checklist to help you:

• Can the chatbot connect with your website, WhatsApp, and SMS?
• Does it support multiple languages for global ecommerce?
• Is it easy to set up, or do you need to code?
• Can it give automated product recommendations?
• Does it help you create a personalized customer experience?

Sobot’s ai chatbots check all these boxes. You get a no-code setup, multilingual support, and smart automation. Many ecommerce brands see up to 20% higher conversions after adding ai chatbot solutions like Sobot.

Tip: Always choose a chatbot that grows with your business and keeps shoppers happy.

Integration and Scalability

You want your ecommerce chatbot to fit right into your store. Make sure it connects with your current tools, like your help desk, CRM, or order system. A good chatbot should scale as your ecommerce business grows. For example, Sobot lets you manage all customer chats, calls, and tickets in one place. This saves you time and helps you keep up with more customers as your store gets bigger.

A scalable chatbot means you never miss a sale, even during busy times. You can handle more engagement without hiring extra staff. That’s why top ecommerce brands trust chatbots that offer easy integration and strong scalability.

Personalization and Analytics

Personalized customer engagement is key in ecommerce. The best chatbots use data to give each shopper a tailored shopping experience. They remember past orders, suggest products, and even adjust their replies based on how a customer feels. Sobot’s chatbot uses AI to deliver a personalized experience, making every chat feel unique.

Analytics matter too. You want to track how well your ecommerce chatbot works. Look for chatbots that show you data on engagement, sales, and customer satisfaction. This helps you keep improving your personalized customer experience and boost results.

Note: Personalized chatbots can increase customer satisfaction by over 30% (source). Use analytics to keep your chatbot sharp and your shoppers happy.

Increased Conversions with AI Chatbots

Real-World Results: Sobot & Michael Kors

You want proof that ai chatbots work in ecommerce? Let’s look at Michael Kors. This global fashion brand used Sobot’s chatbot to change how they connect with shoppers. Before Sobot, Michael Kors had slow response times and missed chances to boost sales. After adding Sobot’s ai chatbots, they saw an 83% drop in response time. Customers got answers right away, even during busy hours.

Michael Kors also reached a 95% customer satisfaction rate. That means almost every shopper left happy. The chatbot handled questions about products, orders, and returns. It worked across channels like WhatsApp and web chat. The best part? Michael Kors saw a 20% increase in conversion rates. That’s real increased conversions you can measure. You can read more about their story here.

Sobot’s chatbot helped Michael Kors boost sales and keep customers coming back. You can see similar results in your own ecommerce store.

Boosting Sales and Customer Satisfaction

You want your ecommerce business to grow. Ai chatbots make that possible. These chatbots answer questions fast, so shoppers don’t leave your site. They give product suggestions and help with checkout. This leads to more engagement and higher sales growth.

Here’s how chatbots help you:

• They work 24/7, so you never miss a sale.
• They speak many languages, so you reach more shoppers.
• They collect feedback, so you keep improving.

Sobot’s chatbot uses smart automation to increase customer engagement and satisfaction. You get tools to track performance and see what works. Many ecommerce brands report increasing sales and conversion rates after adding ai chatbots. If you want to boost sales and keep shoppers happy, a chatbot is your best friend.

Tip: Chatbots are not just for big brands. Any ecommerce store can use them to drive engagement and sales.

Benefits of AI Chatbots for Ecommerce

24/7 Support

You want your store to help shoppers any time, day or night. That’s where a chatbot shines. With 24/7 support, your customers never have to wait for answers. Imagine a shopper browsing your site at midnight. The chatbot can answer questions about products, track orders, or help with returns right away. This keeps your store open all the time, even when your team sleeps.

Sobot’s chatbot gives you this nonstop service. It works across web, WhatsApp, and SMS, so your customers always get help on their favorite channel. Studies show that 64% of online shoppers expect real-time help at any hour (source). You can meet those expectations and never miss a sale.

Reduced Costs

Running a support team can get expensive. A chatbot helps you save money by handling routine questions automatically. You don’t need to hire extra agents for busy times. Sobot’s chatbot can answer up to 70% of common questions, which means your team can focus on more complex issues.

Here’s how you save:

• Fewer agents needed for basic support
• Less overtime pay during peak hours
• Lower training costs for new staff

Tip: Many e-commerce brands report up to 50% savings on support costs after adding a chatbot. That’s money you can invest back into growing your business.

Enhanced Customer Experience

A great customer experience keeps shoppers coming back. Chatbots help you deliver fast, friendly, and personal service. They remember past orders, suggest products, and even adjust their replies based on how a shopper feels. This leads to high customer engagement and more repeat buyers.

Sobot’s chatbot uses AI to personalize every chat. You can see what your customers like and offer them just what they need. According to Salesforce, 80% of customers say the experience a company provides is as important as its products (source). When you use a chatbot, you make every interaction count.

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You now know the top ecommerce chatbots for 2025 and how they help your store grow. These tools boost sales, cut costs, and give you 24/7 support. Sobot stands out with its easy setup, AI power, and proven results—like Michael Kors seeing a 20% jump in conversions. Take time to review your needs and try Sobot’s ecommerce chatbots for yourself. > Stay ahead in ecommerce by choosing the right chatbot for your business. Your customers will thank you!

FAQ

What is an ecommerce chatbot and how does it help my store?

An ecommerce chatbot is a smart tool that chats with your customers online. It answers questions, helps with orders, and gives automated product recommendations. Stores using chatbots like Sobot often see faster response times and happier shoppers, leading to increased conversions and sales growth.

Can a chatbot really boost sales and customer engagement?

Yes! Chatbots can boost sales by guiding shoppers, sending reminders, and offering deals. For example, Sobot’s AI-powered assistant helped Michael Kors increase conversion rates by 20%. You get high customer engagement and more repeat buyers with a personalized experience.

How does 24/7 support improve customer experience?

With 24/7 support, your store never closes. Shoppers get help any time, even at midnight. This leads to better customer experience and fewer missed sales. Sobot’s chatbot works around the clock, so you never leave your customers waiting.

Is it hard to set up an AI-driven chatbot like Sobot?

Not at all! Sobot offers a no-code setup. You just point, click, and launch. You don’t need to know how to code. Many businesses start using Sobot’s ai-driven chatbots in just a few hours.

How do chatbots create personalized customer engagement?

Chatbots use data to remember what shoppers like. They suggest products, answer questions, and adjust replies for each person. This creates tailored shopping experiences. Sobot’s chatbot helps you deliver a personalized customer experience that keeps shoppers coming back.

See Also

Best Live Chat Solutions For Online Stores In 2024

Ways Chatbots Enhance Customer Happiness In E-commerce

Increasing Sales With Live Chat Tools For Ecommerce

Comparing Shopify And Alternatives: Best Live Chat Tools

Explore Twelve Live Chat Applications To Grow Shopify