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Agents

Nexus Messaging

Chatbot

Nexus Voice

Nexus Ticketing

Quality Monitoring

Knowledge Center

Rule Engine

CRM

Admin Center

Mall Center

Marketplace

Sobot Product Documentation: Agents

Agents

Agents is a large language model–powered bot platform designed for multiple service channels. It provides enhanced semantic understanding and customer engagement capabilities, supporting bot creation, resource management, performance evaluation, data analysis, and continuous optimization.

Getting Started

Learn the core concepts of Agents, understand its key capabilities, and quickly create, publish, and deploy your first bot across service channels.

Workspace

Use a conversational workspace to create, optimize, evaluate, and analyze bots through natural language.

Data Center

View operational data for bots and agent assistants, analyze response quality, customer questions, and conversation records, and quickly identify service issues.

Evaluation Center

Prepare evaluation datasets, define evaluation criteria, and run evaluation plans to systematically measure bot performance and support continuous improvement.

Resource Center

Centrally manage reusable resources—including knowledge, knowledge tags, synonyms, skills, tools, memory, variables, and workflows—for use across multiple Agents.

Agent Management

Centrally manage bot lists and configurations, including bot information, Q&A capabilities, conversation experience, voice settings, permissions, testing, and publishing.
Sobot Product Documentation: Live Chat

Nexus Messaging

Realize unified reception of multiple channels and integration of service and marketing workflows, effectively improving reception efficiency, customer satisfaction and info-collecting conversion %.

Docking Channel Settings

Better reach and serve customers.

Agent Settings

Build agent team and manage daily work of the team.

Chat Settings

Manage and optimize service and marketing workflows to provide better chat experience.

Submission Settings

Closed loop of service and management in submission scenario.

Online Monitoring

Help agent directors timely master team situation and conduct management activities.

Data Statistics

Analyze agent operation data from multiple dimensions to better improve service efficiency.

WhatsApp

Help customers access WhatsApp and learn about relevant policies.
Sobot Product Documentation: Chatbot

Chatbot

The chatbot in the live chat reception scenario gives the corresponding answer after the customer's intention is identified by NLP, reducing cost and improving efficiency for enterprises.

Bot Configuration

Bot information and bot reception scheme configuration & management module.

One-round Knowledge Base Management

Bot one-round FAQ operation and management module.

Knowledge Operation Learning

Knowledge base operation specifications and usage skills.

Data Statistics

Statistics & analysis module of core data such as bot response, trans-to-agent and satisfaction.
Sobot Product Documentation: Voice

Nexus Voice

Support enterprises to order on demand and obtain Call Center system at the lowest cost. Reduce cost and improve efficiency in enterprise service scenario, marketing scenario and management scenario.

Call Center Overview

Help you learn about business scope and application value of Cloud Call Center.

Admin Console

For admins, supervisors or custom roles to conduct call system settings, data query, statistical report, large-screen monitoring, etc.

Agent Workbench

For front-line agents, supervisors or custom roles to conduct inbound call answering, outbound call, monitoring, data query and supervision.

Other descriptions

Other documentations in the call center, including: MIC Configuration.
Sobot Product Documentation: Ticket

Nexus Ticketing

Briefly introduce the ticket product capabilities and the main features of each module, and describe the ticket operation, basic settings, and usage rules.

Ticket System Overview

Introduce the core capabilities, function module features, and usage workflows in different scenarios of ticket product, and quickly build an enterprise-specific ticket system.

Ticket Access

Access tickets according to different usage scenarios of the enterprise, and help customers generate tickets through common contact methods.

Ticket Settings

Adjust various functions in the complete business workflow of tickets, and make custom settings.

Ticket Processing

Transfer tickets to solve customer problems through various ticket operations.

Ticket Statistics

Make statistics on the category status of all tickets of the enterprise and agent's processing efficiency of tickets in different dimensions.
Sobot Product Documentation: Agent Inspection

Quality Monitoring

Standardize the script and workflow of agent reception, manually check and score the chats and talks received, to improve the service quality.

Agent Inspection Overview

Introduce the main functions and modules of inspection product, and quickly build an agent inspection system suitable for enterprises.

Inspection Scheme

Set standard script specifications according to business requirements as the unified rules for scoring.

Inspection Workflow

Introduce the complete workflow of inspection, control appeals against exceptions and inspection evaluation quality.

Inspection Statistics

Support multi-dimensional data statistical reports to fully understand inspection status, and exporting statistical reports for sorting and analysis.
Sobot Product Documentation: Knowledge Center

Knowledge Center

AI Agent and agents' knowledge center

Knowledge

Learn about how to manage your knowledge base in this article.

Workflow

Learn about how to build a workflow in this article.

Statistics

Learn about how to use the knowledge statistics.
Sobot Product Documentation: Rule Engine

Rule Engine

Integrate existing products, build automated user journeys, and conduct service and marketing activities.

Overview of Rule Engine

The role of rule engine and beginner's guide to using it.
Sobot Product Documentation: CRM

CRM

Unified customer relationship management (CRM), used to maintain customer's and company's basic information, manage customer relationship and status records, and tap sales potentials.

CRM System Overview

Introduce the core capabilities, function module features, and usage workflows of CRM product, and quickly build an enterprise-specific CRM system.

Customer Flow

Customer life-cycle management, used to conduct unified management of customer resources according to customer characteristics and service stages, to improve transaction rate and customer experience.

Customer & Company Management

Manage customer and company information, record all customer statuses and create customer persona with tags.

Blacklist

Blacklist customers to ensure smooth operation of business, and manage the customer blacklist of enterprises.
Sobot Product Documentation: Admin Center

Admin Center

Basic configuration and global management before the enterprise uses the product functions of the agent system, including: agent account permission management, product consumption bill query, enterprise basic information settings, etc.

Admin Center Overview

Introduce the functions of the Admin Center and the main features of product functions, and specify the basic content required to be preset before using other products.

Agent Management

Manage your agent account according to business needs, set account access menu and function permissions, and manage department members of the enterprise and data permissions of accounts.

Public Setting

Extract reusable public capabilities among different products and set them uniformly for reuse by multiple product lines.

Information Security Setting

Customize the masking format of enterprise customer information and achieve information security within the enterprise with the role permissions of agent account.

Account Management

View the ordered products in enterprise agent system account, edit enterprise basic information, and check consumption bills.

Service Summary

A module for enterprise management of service summary template, service summary category and service summary overall rule setting.
Sobot Product Documentation: Mall Center

Mall Center

Introduce the core capabilities, function module features, and use workflow of Mall Center products, and quickly build an enterprise-specific mall module.

Mall Center Overview

Introduce the core capabilities, function module features, and use workflow of Mall Center products, and quickly build an enterprise-specific mall module.

Store Management

Learn how enterprises create and manage store info through this article.

Product info

Learn how enterprises create and manage product info through this article.

Order Info

Learn how enterprises create and manage order info through this article.
Sobot Product Documentation: App Center

Marketplace

Centralise all your customer service in sobot with App Center.

Social Media

Centralise all your social apps in sobot with App Center.

Marketplaces

Integrating e-commerce applications such as Amazon and Walmart into Sobot enables centralized handling of multi-channel businesses, improving customer service efficiency and collaboration.

App Store

Integrate app reviews from App Store and Google Play into Sobot to centralize business processing and improve customer service efficiency.

Office Collaboration

Integrate with Feishu/Lark and other applications to view notifications and process tickets directly within the app.

Sobot Technologies Inc.