Blog > E-C & Retail

E-C & Retail

CSAT in ecommerce

Are Your Customers Happy? Measuring and Improving CSAT in E-commerce

Refund & Return Rate

Happy Customers, Fewer Returns: Strategies to Reduce Refund & Return Rate in E-commerce

Ecommerce Service Agents

Well-Rounded E-commerce Customer Service Agents: Connecting Customers and Driving Growth

NPS Net Promoter Score

NPS Unlocked: How to Transform Passive Shoppers into Loyal Promoters

Customer Service During BFCM

Mastering Customer Service During BFCM 2025: Insights, Data & Strategies for E-commerce Brands

Negative Feedback

Negative Feedback Isn’t the Enemy: How to Use It to Strengthen Your Brand

Omnichannel Ecommerce Fulfillment

Omnichannel Ecommerce Fulfillment: Explanation, Strategy, and Tips (updated 2025)

Customer Churn Rate: Why Customers Leave and How to Keep Them Engaged?

Customer Churn Rate: Why Customers Leave and How to Keep Them Engaged?

B2B vs B2C Ecommerce

B2B vs. B2C E-Commerce: Differences in Success

First Contact Resolution-FCR

The Power of First Contact Resolution: Automation, Expertise, and Proactive Service

Response time in ecommerce customer support

The Hidden Cost of Slow Support: Why Response Time Can Make or Break Your Business

Hot Topic