You can add chat to website in minutes, even if you have zero tech skills. SobotLive Chat gives you a quick way to add live chat and real-time customer support to your website, helping your visitors get answers fast. Over 73% of website visitors prefer live chat, and up to 86% say it boosts satisfaction. Sobot AI makes it simple for businesses to engage and support customers, no matter your industry. Check out how live chat can boost engagement and support:
Benefit
Statistic
Customers who finish purchases after chat
Nearly 38%
Revenue increase per chat hour
Up to 48%
Customers wanting proactive contact
87% of U.S. adults
With this quick way to add live chat, you can support visitors, improve engagement, and grow your website with ease.
Choose a Live Chat Tool
Sobot Live Chat Overview
When you want to add live chat to your website, you need a tool that does more than just send messages. Sobot Live Chat stands out as a top choice for real-time customer support and engagement. You get a live chat platform that brings all your customer conversations together, whether they come from your website, app, or even social media. This means you never miss a chance to connect.
Sobot Live Chat gives you real-time communication with your visitors. You can answer questions, solve problems, and build trust—all in one place. The platform supports AI-powered chatbots, so your customers get help 24/7. Sobot also offers self-service portals and even video-based support options. Businesses like OPPO saw a 57% increase in repurchase rate and an 83% chatbot resolution rate after using Sobot. That shows how much a good live chat tool can boost your results.
Here’s what makes Sobot Live Chat special:
Omnichannel support for website, app, and social media
AI-powered chatbots for instant answers
Unified customer data for smooth support
Real-time communication for fast help
Self-service and video support options
Comparing Free Options
You have many live chat tools to choose from when you want to add live chat to your website. Some offer basic live chat software for free, but they may limit features or channels. Sobot Live Chat gives you a free trial with advanced features, so you can test real-time support and see how it fits your needs.
Other live chat software might work for simple websites, but Sobot’s live chat platform stands out if you want real-time engagement, unified support, and easy integration with your business systems. You can start with Sobot for free and upgrade as your website grows. This makes it a smart choice for anyone who wants to boost customer support and engagement without extra cost.
Tip: Try Sobot Live Chat’s free trial to see how real-time communication can help your website grow.
Add Chat to Website
Adding chat to your website is easier than ever. You can set up chat in just a few minutes, even if you have never touched a line of code. Sobot Live Chat makes the process simple for everyone. Whether you use WordPress, a static HTML site, or a popular site builder, you can add chat to website and start helping your visitors in real-time.
Install on WordPress
If you use WordPress, you can add live chat to website with just a few clicks. Here’s how you do it:
Log in to your WordPress dashboard.
Go to “Plugins” and click “Add New.”
Search for “Sobot Live Chat.”
Click “Install Now” and then “Activate.”
Open the Sobot plugin settings and enter your Sobot account details.
Customize your chat widget to match your website’s look.
Save your changes and refresh your website.
That’s it! You now have live chat on your website. You can answer questions, offer real-time help, and connect with visitors instantly. Studies show that 79% of businesses see more sales and loyalty after adding live chat software. Plus, 44% of online customers say live chat is a must-have when shopping online.
Tip: You don’t need any coding skills. The plugin handles everything for you.
Add Live Chat to HTML Sites
Running a static HTML website? You can still add chat to website in just a few steps. Sobot gives you a small code snippet to copy and paste.
Sign up for a free Sobot Live Chat account at sobot.io.
Go to your Sobot dashboard and find the “Install Code” section.
Copy the JavaScript code provided.
Open your website’s HTML files.
Paste the code right above the closing </body> tag on every page where you want chat to appear.
Save your changes and upload the files to your server.
You’re done! Now, visitors can reach out for real-time help whenever they need it. Businesses report a 305% return on investment after adding live chat to HTML sites. Customers who use live chat are about three times more likely to convert. The process is quick and reliable, and you don’t need to hire a developer.
Metric / Benefit
Statistic / Description
Customer satisfaction with live chat
About 85% of customers report satisfaction when using live chat
Return on Investment (ROI)
Businesses report a 305% ROI from using live chat
Conversion rate increase
Adding live chat can improve conversion rates by approximately 12%
Likelihood to convert
Visitors who engage in live chat are about 3 times more likely to convert
Positive business impact
79% of businesses say live chat positively affects revenue, sales, and customer loyalty
Do you use a site builder like Wix, Shopify, or Squarespace? You can still set up chat and add live chat to your website in minutes. Here’s how:
Log in to your site builder account.
Go to the settings or integrations section.
Look for an option to add custom code or scripts.
Paste your Sobot Live Chat code snippet in the designated area.
Save and publish your changes.
That’s all it takes! You don’t need to know how to code. Most site builders make it easy to add chat to website by letting you paste a code snippet. This simple step can boost your sales and keep visitors coming back. In fact, 51% of customers are more likely to buy again from companies with live chat. Customers who use live chat spend 60% more per purchase. Over 79% of customers prefer live chat because it’s fast and easy.
Live chat users have a 40% conversion rate, compared to 22% for those who never used live chat.
94% of customers who use live chat are satisfied with their experience.
Live chat agents can handle multiple chats at once, making support faster and more efficient.
Note: Sobot Live Chat works with all major site builders. You can set up chat and start chatting with website visitors right away.
Adding chat to your website builds trust and keeps customers happy. Studies show that reliability and ease of use are the top reasons people use live chat. When you add live chat, you give your visitors a simple way to get answers fast. This leads to more sales, better customer retention, and a stronger website.
Features enhancing reliability and ease of use, such as live chat, improve trust and retention.
With Sobot, you can add chat to website and see results fast. You help visitors, boost sales, and make your website stand out. Ready to set up chat? Try Sobot Live Chat for free and see the difference for yourself.
Customize Live Chat Widget
You want your live chat widget to feel like a natural part of your website. Sobot gives you the tools to make that happen. With the right customization options, you can create a chat experience that matches your brand and keeps visitors engaged.
Adjust Appearance
You can easily change the look of your live chat widget to fit your brand. Sobot lets you pick colors, themes, and even upload your logo. You can choose from different layouts, switch between light and dark modes, and adjust where the widget appears on the screen. No coding needed—just use the live editor to see changes in real time.
Change background and text colors to match your brand.
Move the widget to the best spot on desktop or mobile.
A well-designed live chat widget builds trust and makes your website look polished. Studies show that businesses with branded chat widgets see higher engagement and better customer satisfaction.
Set Up Welcome Messages
First impressions matter. When visitors land on your website, a friendly welcome message from your live chat widget can make them feel valued. Sobot lets you set up personalized greetings and conversation starters. You can even customize messages for different pages or times of day.
Personalized welcome messages help new customers feel at home. Research shows that personalization can lower acquisition costs by up to 50% and boost revenue by as much as 25% (source). This simple step turns your live chat into a conversion-focused setup.
Brand with Sobot Features
Sobot’s live chat widgets come packed with features that help your brand stand out. You get auto-translation, customer segmentation, and satisfaction surveys built right in. These tools let you serve customers in their language, target the right audience, and collect feedback to improve your service.
Accurate answers around the clock, boosting support speed.
Increased Sales Conversion
Personalized recommendations help turn visitors into buyers.
Improved Customer Satisfaction
Fast help and easy feedback raise satisfaction scores.
Voice AI Handling Over 50% of Interactions
AI agents manage most chats, freeing up your team.
Outbound Marketing Sales Improvement >30%
Automated campaigns drive more sales.
With Sobot, you get live chat widgets that do more than just chat—they help you grow your business.
Integrate Live Chat with Other Channels
Connecting with your customers where they spend time is key to great support. Sobot makes it easy to integrate live chat with social media, messaging apps, and more. You can manage all your conversations in one place, making real-time customer service simple and efficient.
Connect Social Media
You can reach your customers on their favorite platforms by linking live chat with Facebook, Instagram, and X (formerly Twitter). Sobot lets you answer questions, solve problems, and build trust—all from a single dashboard. This approach boosts engagement and helps you respond faster.
When you integrate live chat with social media, you give your customers the real-time support they want. Quick, personal replies build loyalty and keep people coming back.
Add WhatsApp and More
Sobot lets you add WhatsApp, Telegram, and other messaging apps to your support channels. This means you can chat with customers in real time, no matter which app they use. You can track important metrics like response time, resolution rate, and customer satisfaction score (CSAT) to see how well your team is doing.
Shows how likely customers are to recommend your business.
Customer Satisfaction (CSAT)
Measures how happy customers are after a chat.
Customer Effort Score (CES)
Tells you how easy it was for customers to get help.
Average Response Time
Tracks how fast you reply to messages.
Resolution Rate
Shows how many issues you solve on the first try.
Adding WhatsApp and other apps helps you offer custom chat integration and real-time communication, making support easier for everyone.
Use Sobot Omnichannel
Sobot’s omnichannel solution brings all your support channels together. You can handle website chats, social media messages, and app conversations in one workspace. This makes it easy to deliver real-time support and keep track of every customer interaction.
Sobot’s analytics help you see what’s working. For example, retail and e-commerce companies using Sobot have tripled their conversion rates and reached up to 93% customer satisfaction. Companies like OPPO and J&T Express saw faster resolution times and happier customers. With Sobot, you can integrate live chat across all your channels, boost engagement, and make your support team more efficient.
Test and Launch Live Chat
Check Functionality
Before you launch live chat, you want to make sure everything works for your visitors. Test the chat widget on both desktop and mobile devices. Try sending messages, uploading files, and saving chat transcripts. Some users prefer to save transcripts as PDFs on desktop, while others like email copies on mobile. If you skip these checks, you might miss issues—like Dell’s attachment button not working on mobile, which frustrated users. Sobot Live Chat makes it easy to test features across devices, so your visitors always get real-time help, no matter how they access your website.
Upload attachments on desktop and mobile.
Save chat transcripts in different formats.
Check that all buttons and links work.
Make sure the chat widget looks good on every screen.
Testing helps you catch problems early and gives your visitors a smooth experience.
Announce to Customers
Let your visitors know about your new live chat feature! A clear announcement boosts engagement and shows you care about their experience. You can use a banner, pop-up, or even a quick email to spread the word. When you use engaging language, you can increase click-through rates by up to 50%. Follow up with another message after a few days to keep the momentum going. Highlight the benefits, like faster answers and real-time support, so visitors see the value right away.
Make a direct announcement on your website.
Use friendly, persuasive language.
Send a follow-up email to remind visitors.
List key features and benefits for easy understanding.
A simple announcement can turn curious visitors into loyal fans.
Monitor with Analytics
After you launch, keep an eye on how your live chat is performing. Sobot gives you built-in analytics to track everything in real time. You can see how many visitors use chat, how long they stay, and if they get the help they need. Use these metrics to spot trends and improve your service.
Review these numbers often. You can spot what works, fix what doesn’t, and keep your visitors happy. Sobot’s analytics help you grow your website and improve conversion over time.
You can add live chat to your website in minutes with Sobot. It’s simple, fast, and helps you boost engagement, drive conversions, and improve customer support. Sobot’s cloud-based tools let you support visitors across channels, making it easy to grow loyalty and sales. Check out these stats:
Try Sobot Live Chat’s free trial today. Next, connect more channels or use analytics to keep improving your support and engagement.
FAQ
How fast can I add Sobot Live Chat to my website?
You can set up Sobot Live Chat in just a few minutes. Most users add chat to their website by copying a code or using a plugin. No coding skills needed!
Is Sobot Live Chat really free to try?
Yes! Sobot offers a free trial. You can test all the main features on your website before deciding if you want to upgrade. Many businesses start with the free version.
Can I use Sobot Live Chat on any type of website?
Absolutely. Sobot works with WordPress, HTML sites, and popular builders like Shopify or Wix. You just copy and paste a code snippet or use a plugin.
What kind of support does Sobot offer?
Sobot gives you 24/7 support through live chat, email, and a helpful knowledge base. You can always reach out if you have questions about your website chat.
Will live chat slow down my website?
No. Sobot Live Chat is lightweight and cloud-based. It loads quickly and won’t affect your website speed. Fast-loading chat helps keep visitors happy and engaged.
