How to Add Live Chat on Website Step by Step in 2025

You can learn how to add live chat on website in 2025 with just a few simple steps, regardless of your technical background. Integrating live chat allows you to connect with customers instantly, increase conversions, and deliver superior customer support. Businesses that implement live chat solutions often experience up to 30% cost savings and a 38% boost in conversion rates. Most shoppers report higher satisfaction when assisted through live chat, and nearly 34% of companies now leverage AI chatbots to enhance their service.

Sobot makes it seamless to discover how to add live chat on website with advanced AI-powered features and robust omnichannel support. With Sobot AI, you can engage website visitors, respond to inquiries efficiently, and elevate your customer service experience in no time.

Choose Live Chat Software

Selecting the right live chat software is a key step when you want to improve customer engagement and drive business growth. You need a solution that fits your needs, whether you run an ecommerce store, a service business, or a large enterprise. The right live chat can help you connect with customers, answer questions quickly, and build loyalty.

Key Features

When you look for live chat software, focus on features that make a real difference. Here are some important points to consider:

• Omnichannel support lets you talk to customers on your website, apps, and social media.
• AI-powered chatbots provide 24/7 service and handle simple questions.
• Fast response times keep customers happy and reduce wait times.
• Analytics and reporting help you track performance and improve service.
• Integration with your CRM or helpdesk makes your workflow smoother.
• Customizable widgets let you match the chat window to your brand.

Sobot Live Chat Overview

Sobot Live Chat stands out with its powerful omnichannel support and AI tools. You can connect with customers on your website, WhatsApp, Facebook, Instagram, and more. The platform offers a unified workspace, so your team can manage all conversations in one place. Sobot’s analytics dashboard gives you real-time insights into agent performance, customer satisfaction, and sentiment analysis. You can also customize your live chat widget to match your brand and set up proactive messages to engage visitors at the right time.

Sobot’s live chat feature helps you reduce missed chats and boost conversions by up to 38%. The platform supports over 550,000 users and handles millions of daily interactions, showing its reliability and scale.

Comparing Options

When you compare live chat software, look at performance, integration, and customer satisfaction. Sobot Live Chat delivers fast message speeds—twice as fast as typical solutions. It supports omnichannel integration, including website and social channels, which many providers do not offer in one package. Sobot’s customer satisfaction scores range from 75% to 93%, higher than many industry averages. Trusted by brands like OPPO, Samsung, and Michael Kors, Sobot has proven results in different industries.

According to the Zendesk CX Trends Report, 65% of consumers spend more with brands that offer seamless conversations across channels. By implementing live chat with the right software, you gain a competitive edge and keep customers coming back.

How to Add Live Chat on Website

Adding live chat to your website in 2025 is easier than ever. You can follow a few simple steps to connect with your visitors and offer instant support. This section will guide you through the process, whether you use a custom website or a popular platform like WordPress or Shopify. You will also learn how Sobot makes implementing live chat fast and simple for everyone.

Universal Installation Steps

You can add live chat to almost any website by following these steps:

1. Choose the right live chat software for your needs. Look at features like automation, customization, and how easy it is to set up.
2. Sign up for an account with your chosen provider. Sobot offers a free trial, so you can test all features before making a decision.
3. Find the chat widget code snippet in your dashboard. Most providers, including Sobot, give you a small piece of JavaScript code.
4. Copy the code snippet.
5. Paste the code into your website’s HTML, just before the closing </body> tag. This step works for most custom websites.
6. Save your changes and refresh your site. You should see the live chat widget appear in the corner of your page.
7. Customize the widget’s look, welcome message, and language settings to match your brand.
8. Set your business hours and decide what happens when agents are offline.
9. Place the widget on key pages, such as your homepage, product pages, or checkout.
10. Save canned responses for common questions to help your team reply faster.
11. Set up chatbots to handle simple requests and greet visitors automatically.
12. Add more channels, like WhatsApp or Facebook Messenger, to manage all chats in one place.
13. Connect your live chat to your CRM to track customer data and chat history.
14. Monitor your chat performance with built-in analytics. Look at metrics like chat volume, response rates, and customer ratings.

Tip: You do not need coding skills to add live chat support with most modern solutions. Sobot’s dashboard guides you through each step with clear instructions and helpful tips.

Platform-Specific Setup

If you use a content management system (CMS) or an ecommerce platform, you can add live chat even faster. Here is how you can do it on some of the most popular platforms:

You can find detailed tutorials for each platform in Sobot’s help center. Most users finish setup in less than 10 minutes. You do not need to edit your website’s core files or hire a developer. This makes implementing live chat easy for everyone, from small business owners to large enterprises.

Note: Sobot supports omnichannel integration. You can manage website chats, social media messages, and app conversations in one place.

Sobot Integration Guide

Sobot makes it simple to add live chat on website and start engaging with your customers right away. Here is a quick guide to get started with Sobot Live Chat:

1. Go to Sobot Live Chat and sign up for a free trial.
2. Log in to your dashboard and select “Add Live Chat to Website.”
3. Choose your platform (custom website, WordPress, Shopify, etc.).
4. For custom websites, copy the provided code snippet and paste it into your site’s HTML.
5. For WordPress or Shopify, follow the guided plugin or app installation steps.
6. Customize your widget’s appearance, welcome message, and agent profiles.
7. Set your business hours and offline rules.
8. Enable omnichannel support to connect WhatsApp, Facebook, Instagram, and more.
9. Integrate with your CRM or helpdesk to keep all customer data in one place.
10. Use Sobot’s analytics dashboard to track chat performance and customer satisfaction.

Sobot’s unified workspace lets you manage all conversations, tickets, and customer records in one place. You can boost efficiency and never miss a chat.

Sobot’s system is stable and secure, with 99.99% uptime. Over 10,000 brands trust Sobot to handle millions of chats every day. You can see results like a 38% increase in conversion rates and higher customer satisfaction after implementing live chat with Sobot.

Example: OPPO, a global smartphone brand, used Sobot to handle peak shopping season traffic. They achieved an 83% chatbot resolution rate and a 94% positive feedback rate. You can read more about their story here.

By following these steps, you can learn how to add live chat on website, improve your customer engagement, and grow your business in 2025.

Customize Live Chat Widget

Customizing your live chat widget helps you build trust and create a strong connection with your visitors. You can make your chatbox widget match your brand, greet users with friendly messages, and show agent details for a personal touch. Sobot gives you all the tools you need to make your live chat stand out and boost customer satisfaction.

Branding and Appearance

You want your live chat widget to look like part of your website. Sobot lets you change colors, add your logo, and adjust the chatbox widget style. This keeps your brand consistent across every page. Consistent branding builds trust and helps customers remember you.

These numbers show that a familiar chatbox widget can make visitors more likely to trust your business and return in the future.

Welcome Messages

A warm welcome message can make a big difference. Sobot lets you set up personalized greetings in your live chat. You can use the visitor’s name or mention their last visit. This makes people feel special and more likely to respond.

• Omnichannel campaigns with personalized messages see a 494% higher purchase rate.
• Adding SMS to welcome workflows boosts conversions by 47.7%.
• Collecting user preferences during signup helps you send more relevant greetings.
• Personalized greetings like “Hi [Name]! Welcome back to [Your Company]. How can I assist you today?” set a positive tone.

You can test and improve your welcome messages over time to get better results.

Agent Profiles

Showing agent profiles in your live chat widget adds a human touch. Sobot lets you display agent names, photos, and roles. Customers know who they are chatting with, which builds trust. You can also assign agents based on language or expertise. This helps customers get the right answers faster and improves their experience.

Tip: A friendly agent profile can turn a simple chat into a lasting relationship.

Customizing your live chat widget with Sobot helps you create a seamless, branded, and personal experience for every visitor.

Set Up Chat Features

Setting up the right chat features can transform how you connect with visitors. When you configure live chat, you make your website more responsive and helpful. Sobot gives you powerful tools to manage business hours, send smart notifications, and automate routine tasks. These features help you save time, boost engagement, and improve your live chat results.

Business Hours

You can set business hours in your live chat dashboard. This tells visitors when your team is available. Outside of these hours, you can show an offline message or let a chatbot handle simple questions. Setting clear business hours helps manage expectations and reduces missed chats. Many customer service teams report faster response times and higher satisfaction after setting up business hours. You can also route chats to different teams based on the time of day, making sure every visitor gets the right help.

Tip: Use Sobot’s scheduling tools to update your hours for holidays or special events. This keeps your live chat feature accurate and reliable.

Notifications

Notifications keep you and your visitors informed. You can set up alerts for new messages, missed chats, or important updates. Sobot lets you customize notifications for different actions, like when a visitor starts a chat or when an agent replies. These notifications help you respond quickly and never miss an opportunity.

You can also use notifications to show visitor counts, announce offers, or display recent reviews. These features build trust and encourage action.

Automations

Automations make your live chat feature work smarter. With Sobot, you can configure live chat to use AI-powered chatbots that answer common questions 24/7. Automations handle repetitive tasks, like sorting chats or sending reminders, so your agents can focus on complex issues. This leads to faster response times and lower costs.

• AI-powered automation gives you round-the-clock support.
• Automations reduce manual work and human error.
• Only 13% of customers solve issues with self-service alone, so chatbots fill the gap.
• Sobot’s workflow tools help you assign chats, tag topics, and collect feedback automatically.

Customer service teams see big gains in efficiency and satisfaction when they use automations. You can measure improvements by tracking metrics like resolution time, agent utilization, and Net Promoter Score (NPS).

Automating your live chat not only saves time but also helps your team deliver better service at scale.

Integrate and Optimize

CRM Connections

Connecting live chat with your CRM system helps you deliver faster, more personalized support. When you integrate these tools, you can see every customer’s history, notes, and preferences in one place. This makes it easy to follow up and build stronger relationships. Sobot lets you sync live chat with popular CRM and helpdesk platforms, so your team always has the latest information.

Most businesses see a 12% increase in conversions and resolve issues within 42 seconds after connecting live chat to their CRM.

Social Channels

You can reach more customers by integrating live chat with social channels like WhatsApp, Facebook, and Instagram. Sobot’s omnichannel solution lets you manage all messages from one dashboard. This means you never miss a question, no matter where your customers reach out.

• Customers enjoy instant support on their favorite platforms.
• You can handle all social media conversations in one place, saving time.
• Businesses see up to 86% customer satisfaction with live chat on social channels.
• Sales conversions can rise by 48% per chat hour.
• Visitors who use proactive live chat are 6.3 times more likely to buy.

Note: Sobot’s integration helps you respond to customer needs in real-time conversations, building trust and loyalty.

Analytics

Tracking your live chat performance helps you improve service and grow your business. Sobot provides built-in analytics that show how quickly agents respond, how many issues they solve, and how satisfied customers feel.

• Response time shows how fast your team replies.
• First Contact Resolution (FCR) measures if you solve problems on the first try.
• Customer Satisfaction Score (CSAT) tells you how happy users are.
• Agent-specific metrics help you coach your team and spot trends.

Sobot’s analytics dashboard gives you the insights you need to optimize every chat. For example, OPPO used Sobot to handle peak traffic and achieved a 94% positive feedback rate and a 57% increase in repeat purchases. You can learn more about their success here.

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You can boost customer satisfaction and speed up support by adding Sobot to your website. Companies like Alibaba and H&M saw higher sales and faster help for their customers. Many users prefer chat for quick answers, and businesses save money with automation. Sobot makes setup simple for any business in 2025.

Start your free trial today and see how Sobot can help you grow. Visit Sobot’s website for more details.

FAQ

How do you add live chat on website if you have no coding skills?

You can add live chat on website without coding. Sobot offers plugins for WordPress and Shopify. You only need to follow simple steps in your dashboard. Most users finish setup in under 10 minutes.

What are the main benefits when you add live chat on website?

You get faster customer support, higher conversion rates, and better engagement. For example, Sobot users see up to a 38% increase in conversions. Live chat also helps you answer questions instantly, which builds trust with visitors.

Can you use live chat on website and social media at the same time?

Yes! Sobot lets you manage website chats and social messages from WhatsApp, Facebook, and Instagram in one place. This omnichannel support means you never miss a customer question, no matter where it comes from.

How do you measure the success after you add live chat on website?

You can track metrics like response time, customer satisfaction (CSAT), and conversion rates. Sobot provides built-in analytics. For example, OPPO improved its chatbot resolution rate to 83% after using Sobot.

Tip: Review your analytics weekly to spot trends and improve service.

See Also

Stepwise Method To Integrate Chat On Your Website

Simple Steps For Adding A Chatbot To Websites

Effortless Ways To Embed A Chatbot On Website

Easy Implementation Of Chatbot Examples On Websites

Quick Guide To Building A Chatbot For Websites