How to set up a WhatsApp Business number for your company

Flora An

·June 19, 2025

·11 min read

Wondering how do I get a WhatsApp Business number for your company? It’s simple. You pick a number, download the app, register, and verify your account. Then, you set up WhatsApp Business with your company details. Sobot, a trusted Meta Business Solution Provider, helps you create a WhatsApp Business account and streamline every step. The rewards are huge—over 200 million businesses use WhatsApp Business, with a 98% message open rate and 75% conversion via messaging apps, as shown below:

Metric	Statistic
Businesses Using WhatsApp Business	200 million+
Message Open Rate	98%
Conversion Rate	75%

You boost customer engagement, grow your business, and keep support efficient with Sobot AI.

Choose Your WhatsApp Business Number

Choosing the right WhatsApp Business number is the first step to connect with your customers. You have several options, and each one fits different business needs. Let’s break them down so you can pick the best fit for your company.

New, Existing, or Virtual Number

You can use a new SIM card, your existing mobile number, or even a virtual number for WhatsApp Business. If you want to keep your personal and business chats separate, you might want to acquire a new number just for your company. Many businesses use virtual numbers because they help teams work together and offer flexibility. For example, a retail company used WhatsApp virtual numbers and saw a 40% drop in call center volume and a 35% boost in customer satisfaction. Virtual numbers also make it easy for your team to answer messages from anywhere.

Tip: Sobot can help you register your phone number and set up a WhatsApp Business number that matches your business goals. Their team knows how to guide you through every step, making the process smooth and simple.

Landline and Verification Options

You can register your phone number for WhatsApp Business using a landline, but you need to use the WhatsApp Business API for this. The verification code comes by voice call, so make sure your landline does not have an extension. Many companies choose this option to centralize messages and manage customer chats in one place. Businesses using landline or virtual numbers often see fewer missed appointments and faster service. Sobot, as an official WhatsApp Business Solution Provider, can help you with verification and setup, so you don’t miss a beat.

Number Restrictions

WhatsApp has some rules for business numbers. You can only use one WhatsApp Business account per number. Once you register your phone number, you cannot use it for personal WhatsApp at the same time. WhatsApp limits broadcast lists to 256 contacts to prevent spam. You must follow rules about what you can message, especially for regulated industries like alcohol or gambling. If you break these rules, WhatsApp may limit or remove your access. Always use your WhatsApp Business number for two-way conversations, not just one-sided messages.

WhatsApp Business helps you engage customers with quick replies, chat labels, and analytics.
Over 5 million companies use WhatsApp Business to build strong customer relationships and grow faster.
Sobot’s experts can help you pick the right number, register your phone number, and stay compliant with WhatsApp’s policies.

Choosing the right WhatsApp Business number sets you up for success. With Sobot, you get expert support and a smooth start to your WhatsApp journey.

How Do I Get a WhatsApp Business Number with Sobot

Setting up WhatsApp Business for your company can feel overwhelming, but you can do it in just a few simple steps. If you have ever wondered, "how do I get a WhatsApp Business number?"—this step-by-step guide will walk you through the process. Sobot, as an official Meta Business Solution Provider, makes the journey even smoother. You get expert help at every stage, from choosing your number to unlocking advanced features with the WhatsApp Business API.

Download WhatsApp Business App

You start by downloading the WhatsApp Business app. This is the foundation for your business on WhatsApp. Here’s why this step matters:

You create a WhatsApp Business account, which gives your company a professional presence.
The app lets you register your number, whether it’s new, existing, or virtual.
You get access to business tools like labels, quick replies, and auto-replies.
The app asks for permissions to access contacts and media, so you can manage customer chats easily.
You set up your business profile, which helps customers trust your brand.
The WhatsApp Business app works best for small teams or single users. If you need more, Sobot can help you upgrade to the WhatsApp Business API for advanced automation and multi-agent support.

Tip: Always install WhatsApp Business app from the official app store to keep your account secure.

Register and Verify Number

Once you install WhatsApp Business app, you need to register your number. This step is key to making your business account official. Here’s a step-by-step guide:

Open the app and enter your business phone number.
Choose SMS or voice call to receive your verification code.
Enter the code to verify your number.
If you use a landline or virtual number, select the voice call option for verification.
After verification, you can create a WhatsApp Business account profile with your business name, logo, and details.

Sobot’s team can guide you through each step, especially if you want to use a landline or virtual number. They help you avoid common mistakes and make sure your WhatsApp Business setup goes smoothly. If your business grows, Sobot’s WhatsApp API lets you scale up, add more agents, and automate messages for thousands of customers.

Grant Permissions

To get the most out of WhatsApp Business, you need to grant the right permissions. The app will ask for access to your contacts, photos, and files. This helps you send messages, share media, and manage customer chats without hassle.

If you skip permissions, you might see errors or miss important messages.
Proper permissions keep your message delivery rates high and your account running smoothly.
Sobot recommends checking your app settings and keeping permissions updated, especially if you use the WhatsApp Business API for advanced features.

Note: Many authentication errors happen because of missing or expired permissions. Always double-check your settings to avoid problems.

With these steps, you can set up WhatsApp Business and start connecting with your customers. If you want to know "how do I get a WhatsApp Business number" for a larger team or need more automation, Sobot’s WhatsApp API is the next step. You get bulk messaging, 24/7 chatbot support, and smart routing—all designed to help your business grow.

Create a WhatsApp Business Account Profile

Setting up your WhatsApp Business account profile is like giving your company a digital storefront. When you create a business profile that looks professional, you help customers trust you right away. Let’s walk through how to set up a WhatsApp Business profile that stands out and builds confidence.

Business Name and Logo

Your business name and logo are the first things people see when they message you on WhatsApp. Make sure your display name matches your official business name. This helps customers recognize you and feel safe chatting with your account. Use a high-resolution logo that looks clean and clear—no watermarks or blurry images. Studies show that a clear business name and logo boost customer recognition and trust. If you want to get the green checkmark (WhatsApp verification), you need to use your real business name and a professional logo. This green tick tells customers your account is official and safe to use.

Tip: Sobot can help you create your business account and guide you through the verification process, making your WhatsApp Business account look trustworthy from day one.

Description and Contact Info

A great WhatsApp Business profile includes a short, clear description of what your business does. Tell people what makes you special and what services you offer. Add your contact info—like your website, email, and address—so customers can reach you easily. Many companies, like airlines and e-commerce brands, use detailed profiles and automated greetings to answer common questions and help customers even outside business hours. This builds trust and shows you care about customer service. When you create a WhatsApp Business account, keep your info up to date. Sobot’s tools make it easy to manage and update your profile as your business grows.

Business Hours and Category

Let customers know when you are open by setting your business hours in your WhatsApp Business account. Pick the right category for your business, like retail, education, or services. This helps people understand what you do at a glance. Accurate hours and categories help manage customer expectations and reduce confusion. When you set up a WhatsApp Business profile with all these details, you show customers you are reliable and professional. Sobot can help you create a business profile that matches your brand and keeps your information organized across all channels.

If you want to learn how to create a business account on WhatsApp or need help to create your business account, Sobot offers expert support and easy integration tools. With Sobot, you can create WhatsApp Business account profiles that boost your brand and make every customer interaction count.

Key WhatsApp Business Features for Customer Contact

Messaging Automation

You want to answer customers fast. With WhatsApp Business, you can do that using messaging automation. The WhatsApp Business API, especially when powered by Sobot, lets you set up instant replies and chatbots that work 24/7. This means your customers get answers even when your team is offline. AI automation can cut response times by up to 76%. You can handle thousands of chats at once, so no one waits long. Messages on WhatsApp have a 98% open rate and a 45% response rate, much higher than email. Customer satisfaction scores can jump by 42% when you use the right automation tools. Sobot’s smart routing and analytics help you track every conversation and improve your service. J&T Express used Sobot’s WhatsApp solution and saw a 35% increase in delivery rates and a 50% drop in costs. That’s the power of automation.

Catalog and Quick Replies

You can make shopping and support easy for your customers with catalogs and quick replies in the WhatsApp Business app. Catalogs let people browse your products or services right in the chat. They don’t need to leave the app or visit another website. Quick replies are pre-written messages you save for common questions. This helps you answer faster and keeps your replies consistent. Businesses like Purplle use these features to manage over 40,000 chats a month. They use multi-agent support and quick replies to speed up answers. Catalogs help customers see what you offer and buy right away. Chat analytics show you how well your team is doing and where you can improve.

Labels and Organization

Staying organized is easy with labels in WhatsApp Business. You can tag chats as “New Lead,” “Order,” or “Support.” This helps you find messages fast and never miss a follow-up. Labels also let you group customers by type or need. When you use the WhatsApp Business API with Sobot, you can connect labels to your CRM or help desk. This means you get real-time updates and better teamwork. Studies show that using labels and organizational tools speeds up communication and makes your workflow smoother. You spend less time searching and more time helping customers. Sobot’s tools help you automate updates and keep your business running smoothly.

Compliance, Best Practices, and Upgrades

Opt-In and Data Privacy

You want your customers to trust you on WhatsApp Business. That starts with strong privacy and clear consent. Always get explicit opt-in before sending marketing messages. This means your customers must agree to receive updates from your business. You should also follow privacy laws like GDPR and CCPA. These rules protect your customers’ data and help you avoid fines.

Here are some best practices for data privacy and compliance:

Collect and store customer data only with permission.
Use secure APIs and encrypted backups to keep information safe.
Give customers easy ways to opt out or change their preferences.
Keep records of all consents and interactions.
Train your team to handle data safely and spot suspicious activity.

Sobot helps you stay compliant by offering secure integrations and tools that make it easy to manage customer permissions. You can trust Sobot to keep your WhatsApp Business app running smoothly and securely.

Avoiding Spam

Spam can ruin your reputation on WhatsApp Business. Every day, over 14.5 billion spam messages flood digital channels. WhatsApp takes spam seriously—just in India, 2.3 million accounts were disabled in one month for spam violations. If you send too many unwanted messages, WhatsApp may block your account or even ban your business.

Statistic / Fact	Description
14.5 billion spam messages daily	Shows the huge spam problem worldwide
2.3 million WhatsApp accounts disabled (India, Aug 2022)	WhatsApp enforces strict anti-spam rules
Spam consequences	Account bans, lost reach, damaged brand reputation

To avoid spam:

Always get opt-in before sending messages.
Use the official WhatsApp Business app or API, not third-party bulk senders.
Personalize your greetings and segment your audience.
Keep your business profile complete and up to date.

Sobot’s WhatsApp Business API helps you follow these rules, so your messages reach the right people and your brand stays trusted.

When to Upgrade to WhatsApp API

As your business grows, you may find the WhatsApp Business app can’t keep up. If you get more than 100 messages a day or need several team members to reply at once, it’s time to consider the WhatsApp Business API. The API lets you automate replies, run campaigns, and connect with your CRM or support tools.

Here’s when you should upgrade:

Your customer messages go beyond 50–100 per day.
You need multi-agent support for your team.
You want advanced automation, like chatbots or drip campaigns.
You need to integrate WhatsApp with other business systems.
You have strict compliance needs or international customers.

Sobot, as an official WhatsApp Business Solution Provider, makes upgrading easy. You get secure, scalable solutions and expert support every step of the way. With Sobot, your business can handle more chats, automate workflows, and keep customer data safe.

You now know how to set up your whatsapp business account and number. Start by choosing your number, registering your account, and building a strong whatsapp business profile. Sobot makes every step easier, from setup to advanced automation. Many brands trust Sobot for their whatsapp business needs. Just look at these results:

Brand / Metric	Result / Impact
OPPO	93% Customer Satisfaction
J&T Express	35% higher sign-off rate
Sobot Users	3x more conversions, 234% ROI

Ready to grow your business? Reach out to Sobot or visit their site for more whatsapp business account success stories.

FAQ

How many WhatsApp Business numbers can I use for my company?

You can use one WhatsApp Business number per account. If you need more, you can set up extra numbers for different teams or locations. Sobot helps you manage multiple WhatsApp Business numbers with ease, especially if your business grows fast.

Can I use my landline as a WhatsApp Business number?

Yes, you can use your landline as a WhatsApp Business number. You just need to verify it with a voice call. Many companies choose this option for their main customer support line. Sobot guides you through the setup so you never miss a message.

What happens if I switch my WhatsApp Business number?

If you change your WhatsApp Business number, your chat history and contacts move with you. Customers see your new number right away. Sobot’s support team can help you switch numbers smoothly, so your business keeps running without any hiccups.

Why should I use Sobot for my WhatsApp Business number setup?

Sobot is an official WhatsApp Business Solution Provider. You get expert help, advanced features, and secure integration. Sobot’s WhatsApp Business API lets you automate replies, send bulk messages, and track results. Many brands trust Sobot to boost their customer contact and business growth.

How do I keep my WhatsApp Business number compliant with privacy rules?

Always get customer opt-in before sending messages.

Sobot’s tools help you manage permissions and follow privacy laws like GDPR. You can store consent records and let customers opt out anytime. This keeps your WhatsApp Business number safe and trusted.