Update date: May 29, 2025
Welcome to use Sobot products and services! We understand the importance of personal information to you, and your trust is very important to us. We will strictly follow legal requirements to take corresponding security protection measures, and are committed to protecting your personal information in a secure and controllable manner.
In view of this, Sobot service provider (Beijing Sobot Bochuang Technology Co., Ltd. And its affiliated companies, hereinafter referred to as "Sobot" or "we"), has formulated the "Sobot APP Privacy Policy" (hereinafter referred to as "this Policy") in accordance with the latest laws and regulations such as the "Personal Information Protection Law", and reminds you: This Policy applies to various products and services provided by the Sobot mobile terminal program (Sobot Customer Service APP) to users.
Before using Sobot products or services, you must carefully read and thoroughly understand the entire content of this policy, especially the terms marked in bold or bold underline. Make sure you fully understand and agree to these terms before using the relevant products and services. Once you start using Sobot products and services, it means you have fully understood and agreed to this policy.
Table of Contents:
1. How We Collect and Use Your Personal Information 2. Permissions Applied for to Provide Services 3. List of Personal Information Collected by Third-party Codes and Plugins We Embed 4. Personal Information Shared with Third Parties 5. How You Can Manage Your Personal Information 6. How We Handle Personal Information of Minors 7. How This Policy Is Updated 8. How to Contact Us
1.1 We will collect and use your personal information that you voluntarily provide or that is generated from your use of Sobot's intelligent customer service, in accordance with relevant laws and regulations, adhering to the principles of legitimacy, legality, and necessity, for the purposes described in this policy.
1.2 We are always committed to creating a diverse range of products and services to meet your needs. As different users choose to use different specific products and services, the basic functions, additional functions, and the types and scope of personal information collected and used will vary. Please refer to the specific product and service functions for details.
1.3 Due to changes in business strategies and relevant legal requirements, the functions of Sobot customer service may also be updated and developed. If we need to use your and/or the end user's personal information for purposes not mentioned in this policy or collect additional personal information not listed, we will obtain your consent separately by updating this policy, page notifications, website announcements, sending text messages, or emails.
1.4 Personal information collected and used for providing services Service function: Login and verification Type of personal information: Network identity information (including account, password, email address); Information voluntarily provided by users (including nickname, avatar, and others); Purpose of collection: Logging in, modifying account information
Business Function: Service and Call Type of Personal Information: Device Model, Operating System and Software Version, Network Status Collection Purpose: Determine customer reception mode, provide online consultation, work order, and call services.
To enable features such as message sending, calling, live chat, ticketing, and other functions, we may request access to the following permissions: camera, photo album, microphone, phone, clipboard, and other permissions.
The purposes for applying to use the above permissions are as follows:
2.1 To ensure the product or service achieves its purpose of secure and stable operation, we may request or use relevant permissions from the operating system;
2.2 To protect your right to know, we display the relevant operating system permissions that the product or service may request or use through the following list. You can manage the relevant permissions according to your actual needs;
2.3 As the product or service upgrades, the types and purposes of permission requests and usage may change. We will promptly update the list based on these changes to ensure you are informed about the permissions requested and used in a timely manner;
The list of Android operating system app permissions is as follows:
| Permission Name | Permission Function Description | Purpose and Usage | Operating System |
|---|---|---|---|
| INTERNET Network | Access network permission | Enable application to connect to the internet | Android / iOS |
| ACCESS_NETWORK_STATE Get network status | Obtain network information status | Monitor network changes, maintain message connection stability | Android / iOS |
| READ_EXTERNAL_STORAGE Access storage | Access external storage data | Allow selecting images or videos for upload when contacting customer service or leaving messages | Android / iOS |
| RECORD_AUDIO Recording | Provide microphone audio and video recording | Send voice messages when consulting customer service | Android / iOS |
| CAMERA Camera | Use mobile camera | Take photos or record videos for upload when consulting customer service or leaving messages | Android / iOS |
| ACCESS_WIFI_STATE | Get WiFi status permission | Monitor network changes, notify users of current network environment | Android / iOS |
| WAKE_LOCK | Wake lock permission | Allow app to run in the background after screen is turned off, keep screen awake | Android / iOS |
| VIBRATE | Vibration permission | Allow phone to vibrate | Android / iOS |
| CHANGE_WIFI_STATE | Change WiFi status permission | Allow app to change WiFi state | Android / iOS |
| CHANGE_NETWORK_STATE | Change network connection status | Allow app to change network connection status | Android / iOS |
| FOREGROUND_SERVICE | Allow app to use foreground service | Android / iOS | |
| GET_TASKS | Get task information permission | Allow app to obtain currently or recently running apps | Android / iOS |
| RECEIVE_BOOT_COMPLETED | Broadcast management permission | Allow an app to receive ACTION_BOOT_COMPLETED broadcast after system startup | Android / iOS |
3.1 The list of third-party SDKs for the Android operating system is as follows:
Umeng SDK
Service Type: Push Notification Messages
Types of personal information collected: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Collection Purpose: The product integrates with Umeng+ SDK and push channel SDKs (such as Xiaomi, Huawei, OPPO, VIVO, Meizu, etc.). The push channel SDKs need to collect device identifiers (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.) to uniquely identify the device for pushing messages to the user's device. Geographic location is collected to identify the push channel and improve the regional coverage of message delivery.
Privacy Policy Link: https://www.umeng.com/page/policy
Xiaomi Push
Function: Used for message push notifications
Collect personal information fields: Device unique identifier, Network status, Network type, Device serial number
Affiliated Organization: Xiaomi Technology Co., Ltd.
Privacy Protection Statement: https://dev.mi.com/console/doc/detail?pId=1822
Huawei Push
Function: Used for message push notifications
Collect personal information fields: Device unique identifier, Device serial number
Affiliated Organization: Huawei Technologies Co., Ltd.
Privacy Protection Statement: https://developer.huawei.com/consumer/cn/devservice/term/
Meizu Push
Function: Used for message push notifications
Collect personal information fields: current traffic card IMSI, location information, device serial number
Affiliated Institution: Meizu Technology Co., Ltd.
Privacy Protection Statement: https://www.meizu.com/legal.html
VIVO Push
Function: Used for message push notifications
Collect personal information fields: Anonymous User ID (OAID)
Affiliated Organization: Vivo Mobile Communication Co., Ltd.
Privacy Protection Statement: https://dev.vivo.com.cn/documentCenter/doc/366
OPPO Push
Function: Used for message push notifications
Collect personal information fields: Device information
Affiliated Organization: OPPO Guangdong Mobile Communications Co., Ltd.
Privacy Protection Statement: https://open.oppomobile.com/wiki/doc#id=10288
Glide Image Loading
Function: Framework
Collection of personal information fields: None
Organization: Google Inc
Privacy Protection Statement: https://policies.google.cn/privacy
OkHttp
Function: Framework
Collection of personal information fields: None
Affiliated Organization: Square Inc.
Privacy Protection Statement: None at the moment
ButterKnife
Function: Framework
Collection of personal information fields: None
Affiliated Institution: Individual (JakeWharton)
Official website address: https://jakewharton.github.io/butterknife/
RxJava
Function: Framework
Collection of personal information fields: None
Affiliated Organization: RxJava Contributors.
Privacy Protection Statement: None at the moment
Gson
Function: Framework
Collection of personal information fields: None
Organization: Google Inc
Privacy Protection Statement: None at the moment
Fastjson
Function: Framework
Collection of personal information fields: None
Organization: Alibaba
Privacy Protection Statement: None at the moment
Linphone
Function: Framework
Collection of personal information fields: None
Affiliated Organization: Belledonne Communications
Privacy Protection Statement: https://www.linphone.org/en/privacy-policy/
WebRTC
Function: Framework
Collection of personal information fields: None
Affiliated Organization: Google
Privacy Protection Statement: [https://policies.google.cn/privacy/
3.2 The list of third-party SDKs for the IOS operating system is as follows:
Umeng SDK
Service Type: Please fill in according to the SDK function, such as statistical analysis.
Types of personal information collected: Device information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Privacy Policy Link: https://www.umeng.com/page/policy
Linphone
Function: Framework
Collection of personal information fields: None
Organization: Belledonne Communications
Privacy Protection Statement: https://www.linphone.org/en/privacy-policy/
WebRTC
Function: Framework
Collection of personal information fields: None
Affiliated Organization: Google
Privacy Protection Statement: [https://policies.google.cn/privacy/
4.1 Sharing Unless we have your explicit consent, we will not share your personal information with third-party companies, organizations, or individuals outside of Sobot, except in the following cases:
Sharing under legal circumstances: We may share your personal information externally according to laws and regulations, litigation, dispute resolution needs, or as required by administrative or judicial authorities in accordance with the law.
Sharing with clear consent: After obtaining your clear consent, we will share your personal information with other parties.
3. Sharing necessary for establishing and fulfilling a contract in which you are a party: When you purchase Sobot products or services, we will share your necessary information with the relevant service providers based on your selection.
4. Sharing with affiliated companies: To facilitate the joint provision of certain services by us and our affiliated companies, provide you with products and services based on your Sobot customer service account, detect abnormalities in your Sobot customer service account, and protect the personal and property safety of Sobot's affiliated companies, other users, or the public from harm, your personal information may be shared with our affiliated companies and/or their designated service providers. We will only share necessary personal information, and such sharing will be subject to the purposes stated in this policy. If we share your sensitive personal information or if the affiliated company changes the purpose of using and processing your personal information, we will seek your authorization and consent again.
Please note that when you use our services, the information you voluntarily share or even publicly disclose may involve your or others' personal information, or even sensitive personal information. Please consider this more carefully and make a decision.
4.2 Entrusted Processing
We may entrust authorized partners to process your personal information so that they can provide certain services or perform functions on our behalf. We will only authorize them to process your information for legal, proper, necessary, specific, and clear purposes as stated in this policy. Authorized partners can only access the information necessary for performing their duties, and we will require them through agreements not to use this information for any purpose beyond the scope of authorization. If an authorized partner uses your information for purposes not entrusted by us, it will obtain your separate consent.
Currently, the types of our authorized partners include:
1. Authorized partners for advertising and analytics services. We will entrust these partners to handle information related to ad placement, coverage, and effectiveness, under the premise of using industry-standard security technologies. We will not entrust our partners with your personally identifiable information.
4.3 Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
4.4 Public Disclosure
We will only disclose your personal information in the following cases:
2. If we determine that you have violated laws or regulations or seriously breached Sobot's relevant agreements and rules, or to protect the personal and property safety of Sobot users or the public from harm, we may disclose your personal information, including related violations and measures Sobot has taken against you.
4.5 Exceptions to obtaining prior authorization and consent for sharing, transferring, or publicly disclosing personal information
In the following situations, sharing, transferring, or disclosing your personal information does not require your prior authorization:
1、Related to national security or defense security;
Related to public safety, public health, or significant public interests;
Related to judicial activities such as criminal investigation, prosecution, trial, and judgment execution, or administrative law enforcement activities;
4. In order to protect your or other individuals' significant legal rights and interests such as life and property, but it is difficult to obtain your personal consent;
Personal information that you disclose to the public by yourself;
Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure, and other channels.
Please understand that according to relevant laws, if we apply technical measures and other necessary methods to process personal information so that the data recipient cannot re-identify a specific individual and the data cannot be restored, then sharing, transferring, or publicly disclosing such processed data does not require additional notice to you or your consent.
5.1 Access Your Personal Information
You have the right to access your personal information. If you want to exercise your data access rights, you can access it by yourself in the following ways: Super users can view the current account's customer service information in the intelligent customer service system by clicking on personal information. They can also view other customer service information in the customer service list under the customer service management module. Other customer service staff can only view the personal information under their own accounts. This information includes email account, customer service ID, customer service nickname, avatar, real name, customer service number, mobile phone number, telephone number, QQ number, customer service role, call account, and external display number.
5.2 Correct Your Personal Information
When you want to change your personal information, you can directly update the personal information under this account in the personal information section of the smart customer service system. The super admin account can change the information under the current account as well as the information of other accounts in their customer service list.
5.3 Delete Personal Information or Close Account
If you want to completely delete your personal information or cancel your registered account, you can send a written request to the following email: Privacy@sobot.com. Our dedicated staff responsible for personal information protection will handle it promptly within 15 working days and provide you with feedback on the result.
5.4 Personal Information Subject Obtains a Copy of Personal Information
You have the right to obtain a copy of your personal information. You can do this on your own by following these steps: In the new version of the intelligent customer service system, you can export the customer service information from your customer service list in the customer service management section.
Sobot mainly provides products and/or services to adult users. When you use Sobot's products and/or services, we assume that you have the corresponding civil capacity. If you are a minor, we require you to have your parents or other guardians carefully read this policy and use our services or provide us with information only after obtaining their consent. We do not intentionally collect personal information from minors. If you find that we have unintentionally collected personal information from a minor, please notify us immediately, and we will make every effort to delete the relevant data as soon as possible.
We may update the content of this Privacy Policy from time to time. Without your explicit consent, we will not reduce your rights under this Privacy Policy. We will post any changes to this policy on this page. For significant changes, we will provide more prominent notices (including, for certain services, sending email notifications that explain the specific changes to the Personal Information Protection Policy).
The significant changes referred to in this policy include but are not limited to:
1. A major change in our service model. Such as the purpose of processing personal information, the types of personal information processed, or the way personal information is used;
2. A major change in our ownership structure or organizational framework. Such as owner changes caused by business adjustments, bankruptcy, mergers, or acquisitions;
3. A change in the main parties with whom personal information is shared, transferred, or publicly disclosed;
4. A major change in your rights regarding personal information processing and the methods for exercising those rights;
5. A change in the department responsible for handling personal information security, contact information, or complaint channels;
6. When a personal information security impact assessment report indicates high risk.
You have the right to choose to accept the updated privacy terms or stop using our products and services, or cancel your account. However, please note that your actions and activities before cancellation or stopping the use of this service are still subject to the constraints of this privacy policy. If you continue to use the products or services provided by Sobot, it means you have accepted the revised privacy terms.
If you have any questions, comments, or suggestions about this Personal Information Protection Policy, contact us through the following methods:
1. Call our customer service hotline: 4008-690-981 (Workdays: 09:30-18:30)
2. Send an email for personal information protection: Privacy@sobot.com
3. Mail a letter to: Personal Information Protection Officer, 2M Floor, Building 9, Hanwei International Plaza, Fengtai District, Beijing (Postal Code: 100070).
We will complete identity verification and response processing within 15 working days after receiving your comments and suggestions. If we cannot respond to your request, we will send you a notice and explain the reason within the maximum time limit required by law.
If you are not satisfied with our response, or our handling of your personal information has violated your legal rights, and we fail to provide a satisfactory response after you report the issue to us and refuse to make improvements, you can file a complaint or report to the relevant regulatory authority.